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We are looking for a proactive and highly organized CX Process Specialist - Engineering to join the CX Delivery team as a Maternity Leave Replacement.
This role is ideal for a CX Operations professional with hands-on experience improving processes, working with CX tools, and partnering with cross-functional teams.
The role sits at the intersection of Customer Experience, Engineering, Product, and Operations. You will help ensure customer issues, bugs, escalations, and operational processes are managed in a structured, scalable, customer-focused, and increasingly proactive way.
This is a hands-on role for someone who enjoys bringing order to complex processes, working with multiple stakeholders, identifying gaps, and using AI and automation to drive improvements from idea through implementation. A key goal will be helping CX and CX Engineering teams move from reacting to issues to identifying and addressing them proactively.
Job responsibilities
Own and coordinate CX-to-Engineering operational processes, including customer escalations, bugs, engineering tasks, and incident-related follow-up.
Manage the flow of escalations through tools such as Zendesk, Slack, and Linear-ensuring requests are correctly documented, prioritized, assigned, tracked, and communicated.
Partner closely with CXE, Engineering, Operations, Product, Support, and other stakeholders to drive timely progress and clear ownership.
Identify process gaps, recurring pain points, and manual work, and design practical improvements that increase efficiency, visibility, consistency, scalability, and proactive support.
Use AI tools, including Cursor, to explore, build, and implement automation and workflow improvements for CX Engineering processes.
Analyze relevant logs and operational data to identify recurring issues, surface insights earlier, and build or improve alerts, signals, and workflows that enable CX Engineers to investigate and act before issues become widespread or are escalated by customers.
Help maintain and improve escalation frameworks, workflows, templates, dashboards, and internal documentation.
Support incident, root-cause analysis, and retrospective processes, ensuring incidents are resolved in a fast and customer-centric way and learnings and preventive actions are captured and followed through.
Provide visibility into trends, volumes, blockers, and outcomes, helping teams make informed prioritization decisions and anticipate emerging risks.

As the Field Deployment Engineering (FDE) Team Lead within the Customer Solutions Architecture (CSA) team, you will lead and develop a team responsible for designing and delivering technical solutions that help customers maximize the value of Bob.
This role combines people management, technical leadership, and hands-on involvement in complex customer solutions. You will set priorities, support the teams performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
The role sits at the intersection of customer needs, solution architecture, integrations, and AI-assisted development. You will partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bobs platform strategy.
The ideal candidate is a strong technical leader with a genuine interest in people management. You may already have formal management experience or have demonstrated leadership through mentoring, technical guidance, project ownership, or supporting the development of others.

Perform Client Due Diligence to evaluate the customer from a compliance perspective and ensure that all established procedures are followed while providing a great customer experience

Continuously improve streamlined processes to manage the end-to-end onboarding process from a financial crimes risk perspective

Work with the Compliance Team to ensure adherence to local and global compliance policies and procedures

Stay up-to-date on AML-related news and emerging regulatory developments Perform period reviews and support audits

What you will do :
Brand Evolution: Elevate our companys visual identity into a distinctive, category-leading system globally.
Creative Engineering: Operationalize AI within design workflows to increase throughput while maintaining elite creative standards.
Governance: Establish and lead a scalable brand governance and creative review process to ensure quality across global campaigns.
Leadership: Manage and mentor a high-performing creative team spread globally.
Market Impact & Brand Activation: Spearhead our entry into high-impact brand marketing, successfully launching and scaling campaigns across TV/CTV, Out-of-Home (OOH), and experiential events. Drive a rigorous approach to scaling on-brand paid creative, ensuring every asset is optimized for maximum market penetration and brand salience.
Creative Leadership & Strategy
Define and own the long-term visual language, design system, and "brand code" for our company.
Lead the creative direction for brand campaigns, partnership activities, and flagship corporate activations and assets.
Direct agency partners for creative execution, ensuring all external work aligns with in-house brand standards.
Act as the ultimate guardian of the company brand system, ensuring visual and narrative integrity across every global touchpoint and digital interface.
Partner with external agencies and Regional Marketing Managers to orchestrate high-quality execution that balances global standards with local market nuance.
Team & Operations Management:
You are the conductor of our creative ecosystem. You will lead, mentor, and inspire a multidisciplinary creative team, cultivating a high-performance environment where "good" is only the starting line. Your team will be a mix of internal talent, external agency partners, and specialized contractors, all unified under your creative vision. You will foster a culture of excellence by managing the end-to-end creative lifecycle, from the initial spark of an idea to high-fidelity execution. Your success lies in your ability to scale creative throughput without compromising on craft, empowering your team to consistently push boundaries and maintain brand excellence across all global channels.
Digital & Performance Alignment
Oversee the translation of brand direction into scalable, high-performing creative across the full funnel.
Collaborate with the Performance Creative Engine to optimize ad iterations, variants, and digital landing pages while maintaining brand integrity.
Ensure the design system supports localized execution for regional marketing teams.
Link creative art direction to tangible business outcomes, utilizing rigorous measurement and data insights to optimize brand impact and performance.

We are looking for a highly analytical AI Product Analyst to join our core Product Analytics tech team. Operating at the intersection of data, Product and Tech, you will be the bridge between user behavior and model performance. You will partner with Product and Tech leadership to define KPIs, build the semantic layer for Product Agents, and iterate on AI outputs. Your insights will directly impact our strategy, drive feature adoption, shape our data infrastructure, and deliver measurable business impact.
Job responsibilities
Empower Strategic Decisions: Translate complex usage data into executive-ready dashboards and actionable recommendations that align cross-functional stakeholders.
Enable AI Data Infrastructure: Build and maintain the semantic layer for Product Agents to unlock intelligent, self-serve data discovery across the organization.
Drive Product Growth: Analyze the user journey to proactively identify adoption gaps and friction points, accelerating feature activation, retention, and growth.
Optimize AI & Feature Impact: Measure roadmap launches and iterate on prompt engineering and model evaluation to continuously elevate AI performance and user experience.
Standardize Metrics & Tracking: Partner with Product leadership to define core KPIs, unify metric definitions, and establish robust event tracking.
Accelerate Delivery Velocity: Leverage AI-assisted development tools (e.g., Cursor, Claude Code) to streamline technical workflows and increase analytical output speed.

We are looking for a senior product manager to join our AI Unit and help shape the AI platform that powers our companys next generation of products.
This role focuses on the platform and ecosystem layer of AI, building the capabilities, standards, and systems that enable teams across the company to create AI-powered experiences effectively.
You will work closely with engineering, data, and product teams to define how AI capabilities are built, reused, and governed across the platform.
This is a high-impact role with broad scope. It requires strong product fundamentals, technical curiosity, and the ability to operate in an evolving space.
Job responsibilities
Own key parts of the AI platform roadmap, balancing foundational investments with product impact
Help define reusable AI capabilities (e.g., retrieval, embeddings, scoring, agent tooling)
Contribute to shaping how we evaluate, monitor, and improve AI systems in production
Partner closely with engineering on architecture and technical tradeoffs Support the definition of governance and control mechanisms (quality, safety, cost, transparency)
Work with product teams to enable adoption of AI capabilities across the platform
Improve developer and product team experience when building AI features
Contribute to defining standards, best practices, and ways of working for AI across our company.

our company helps modern, mid-size businesses transform the way they manage people, giving HR and managers everything they need to connect, engage, develop, and retain top talent.
Since 2015, we've experienced exceptional growth and today serve over 5,500 companies worldwide. Our platform powers modern HR for companies such as Monzo, Fiverr, Gong, Happy Socks, and VaynerMedia.
Come and be you with us
Being a Bobber is all about being yourself. We want you to bring your ideas, curiosity, and passion to work, giving you the freedom and confidence to do your best work every day.
Job responsibilities
What You'll Do
As a Tech Lead, you'll play a key role in shaping the future of AI at our company.
You'll combine deep technical expertise with strategic thinking, helping multiple teams build production-ready AI experiences while driving engineering excellence across the organization.
In this role you will:
Lead the technical direction of one of our company's AI domains.
Design scalable AI architectures and production-ready agentic systems.
Drive technical decisions around LLMs, Retrieval, Tool Calling, MCP, evaluation frameworks, and AI infrastructure.
Own complex cross-team initiatives from design through production.
Collaborate closely with Product, Data, Infrastructure, and Engineering teams to turn AI opportunities into customer value.
Help define engineering standards and best practices for building reliable AI systems.
Drive engineering excellence through architecture reviews, mentoring, and technical leadership.
Balance rapid experimentation with production-grade quality and scalability.
Evaluate emerging AI technologies and identify opportunities to improve our platform and customer experience.

As Manager, Sales Development, you will own and scale outbound sales development function in one of our key growth markets. This is a hands-on leadership role for someone who enjoys building as much as managing. Youll develop the outbound strategy for Israel, coach and mentor SDRs to become exceptional prospectors and commercial talent, and establish the processes, tools and operating rhythms required to consistently generate high-quality pipeline. Youll partner closely with Account Executives, Marketing and Revenue Operations to sharpen our go-to-market strategy and build a repeatable pipeline-generation engine for Israel.

Responsibilities:

Own and evolve the outbound SDR strategy for Israel, including ICPs, target accounts, vertical prioritization, messaging, sequencing and multichannel prospecting.

Lead, mentor and develop SDRs, providing hands-on coaching across cold calling, messaging, research, qualification, objection handling and opportunity creation.

Build and scale the SDR function, including hiring, onboarding, performance management and career development as the team grows.

Own pipeline-generation targets and funnel performance, using data across activity, conversion, opportunity quality and pipeline coverage to continuously improve results.

Partner closely with Account Executives and Marketing on territory strategy, qualification, campaigns, events and vertical-specific initiatives.

Establish high-performance operating rhythms across call coaching, pipeline reviews, enablement and team execution.

Champion effective use of Salesforce, Outreach, Sales Navigator, data, call intelligence and AI tools to improve SDR productivity and performance.

Job responsibilities
Design, build, and maintain backend infrastructure and microservices supporting AI-driven features.
Collaborate closely with the infra and data groups to ensure smooth integration of AI models and services into Bobs core systems.
Develop and optimize APIs, data pipelines, and background processing workflows.
Ensure performance, scalability, and resilience of production systems handling real-time AI interactions.
Drive engineering excellence through code reviews, architecture discussions, and automation.
Mentor other backend developers and promote best practices in software design, testing, and deployment.

we are a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. Were growing fast and looking for a talented and passionate Engineering Team Leader to join us!
Job responsibilities
What will you do?
we are a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. Were growing fast and looking for talented and passionate Engineering Team Leader to join us!
In this role, you will lead a team responsible for developing employee data HR management module, focusing on the feature and infra aspects of the module. This is the most important entity in our company and responsible for most data in the system. Your team will design, implement, and maintain employee data & profile, both frontend and backend, be responsible for the data layer, data flows, work closely with the teams product manager on defining new functionalities and improving existing features.
As an Engineering Team Leader, you will be in charge of hiring, onboarding, growing, and mentoring your team of backend and frontend engineers, while working closely with our Product team to build and execute on a roadmap of exciting features. You should be passionate about people management as well as software engineering and building a product end-to-end, as your team will be responsible for owning the dev cycle from the technical design, through coding and testing, to deployment and monitoring. We work in a true continuous delivery environment with fully automated QA processes on a microservices architecture, deploying to.

We are looking for a Senior AI Ops Engineer to join our AIOps team and help build the AI-powered platforms, agents, and workflows that enable engineering teams across our company.
This is a hands-on role for someone who can take AI solutions from idea to production, build the infrastructure around them, and create the observability needed to understand and improve how they behave in the real world.
Job responsibilities
Build and operate production-grade AI agents, AI-enabled tools, and workflows that empower developers and operational teams.
Design agentic systems using frameworks such as LangGraph, LangChain, and Supervisor, including RAG, MCP integrations, tool calling, and guardrails.
Build and evolve an AI SDLC harness that helps teams plan, implement, validate, govern, and safely deliver AI-assisted software changes.
Lead AI observability with Langfuse and OpenTelemetry, including tracing, evaluations, quality measurement, and cost analysis.
Build automated evaluation frameworks, including LLM-as-a-judge, to improve the reliability and quality of AI systems.
Design and maintain the infrastructure, CI/CD pipelines, GitOps workflows, and security controls that support AI services.
Develop internal developer tooling and automation that removes friction across the engineering organization.
Partner with engineering and product teams to turn real operational challenges into scalable AI-powered solutions.

we are building a scalable data platform that powers our product, analytics, and AI capabilities. Were looking for an Architect to shape the technical direction of the Data Platform group - helping teams make high-quality architectural decisions faster and turning complex, cross-cutting challenges into clear, pragmatic paths forward.
Reporting to the Data Platform Group Director and working alongside Team Leads, youll be the groups senior individual-contributor architect. You will guide architecture across our Data Infrastructure, Data Engine, and Data Framework teams, with particular emphasis on data-intensive application architecture.
Youll stay close to technical design, delivery, and production - not only to define direction, but to ensure it works in practice.
Job responsibilities
What youll do
Set and evolve the architectural direction for the Data Platform group, balancing long-term platform strategy with pragmatic, executable decisions.
Lead cross-team design reviews and drive alignment on significant technical decisions, including the trade-offs behind them.
Create clear design documents, reference architectures, standards, and reusable patterns that enable teams to make high-quality decisions independently.
Partner with engineers and Team Leads through critical stages of delivery to preserve architectural intent, resolve emerging trade-offs, and ensure designs work in production.
Guide the evolution of data-intensive applications and platform capabilities across data access, query and application frameworks, streaming, storage, reliability, scalability, and security.
Drive incremental modernization of existing systems - including migrations, simplification, and architectural improvements - without compromising customer reliability or delivery momentum.
Build foundations that enable product teams to access and operate on data safely and efficiently, including permission-aware access to sensitive HR data.
Ensure the platform is ready for trusted analytics and AI use cases through robust data contracts, governance, observability, lineage, and secure access patterns.
Identify systemic technical risks, architectural gaps, and recurring friction - and turn them into durable capabilities rather than one-off solutions.
Mentor engineers and raise the bar for technical thinking, system design, and execution across the group.

Were looking for an experienced Technical Project Manager to join our company and own the delivery of strategic and technically complex projects.
Youll work with a handful of merchants on an ongoing basis, build deep knowledge of their setup and their business, and become the person both sides rely on to get complex things done.
What youll do
Own strategic and technically complex projects end to end for a portfolio of our companys most significant merchants - from scoping through delivery.
Lead the internal weekly forum for your accounts, bringing together Customer Success, Technical Account Management, Solutions, Integrations and Product to align on project status, roadmap and open technical issues.
Own and maintain the product roadmap for your merchants: track feature requests through Product, keep commitments realistic and timelines current.
Act as the focal point for your merchants - representing them internally and representing our company to them. Own the relationship and the outcome.
Navigate ambiguity. Every strategic merchant is set up differently; youll hold the line on our standards while adapting the approach to each account.
Drive resolution on escalations and production issues, routing them to the right teams and staying accountable until closed.

Were looking for a Security Architect to join our companys Information Security department.
You will work closely with the Product, R&D, DevOps and IT teams and serve as the focal point for identifying and resolving complex security challenges and owning the secure design of internal applications and cloud infrastructure from the ground up.
This is a hands-on Architect position that ensures our company products and work environment adhere to the stringent security.
Responsibilities
Own security architecture reviews for internal applications, new features, and 3rd party integrations
Lead threat modeling sessions with R&D and Product teams throughout the SDLC
Define and maintain security design standards across authentication, authorization, networking, and application layers
Be the go-to expert for cloud security on AWS, including IAM, network segmentation, and workload protection
Embed security gates into existing agile and DevOps workflows without killing velocity
Work closely with DevOps and IT on secure-by-default cloud and corporate environment configurations
Lead risk-based remediation programs across architecture findings
Advise the CISO on evolving threats relevant to our stack and business model
Identify and propose capability improvements across the security architecture .