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Were looking for a hands-on AI Engineer
to build and own the agentic workflows at the heart of our security intelligence engine. This is a
backend-focused engineering role
: youll design, build, and maintain the autonomous systems that execute security workflows end-to-end - taking capabilities from research prototype to scalable, production-grade infrastructure.
Youll be working at the edge of applied AI, turning LLMs and agentic frameworks into reliable, observable systems that operate in real customer environments.
What Youll Build:
Agentic Workflows (Core Focus): Design and maintain the orchestration backbone for multi-step, autonomous agents that investigate, reason about, and act on complex security operations.
Internal AI Infrastructure: Contribute to a shared platform for models, data pipelines, training, evaluation, and observability that the whole AI team builds on.
Responsibilities:
Build and maintain the agentic workflow engine - orchestration, tool use, state management, retries, and evaluation - that powers our AI-driven security features.
Develop the backend services and APIs that deploy AI capabilities safely and at scale.
Collaborate with AI Researchers to translate findings into production-grade autonomous workflows.
Own reliability, observability, and performance of the agentic systems in production.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing us within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.