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Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in UK to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. This is a remote position and will be located in the UK. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

You will help the biggest product companies in the world leverage their behavioral data using state-of-the-art analyses and data science methods to support their next products decisions.

You will work closely with other developers and our data team in order to build a complex system that handles massive amounts of data.

Responsibilities
Solve core and crucial problems affecting the infrastructure of the R&D.
Build the next-generation analytics solution
Lead the full development cycle from planning to implementation and deployment to production of complex features
Learn about new technologies, design patterns and try to implement them in the R&D day to day job.
Mentor less experienced members of the team
Work with our other talented developers, product managers, product designers, and data scientists

A part of the POC GROWING TEAM- This role will have a substantial impact on the company's future. It will involve managing the integration process with the data warehouses of some of the world's largest brands. This includes:

Mapping the different data sources to connect to (based on dozens of data sources Loops connects to).
Modelling the data in platform, based on the business context and the customers KPIs.
Building a deep understanding of Loops models and analyses to analyze them and debug problems.
Building and defining tools to automate and improve the integration process (scripts to automated data discovery, data pipeline, validation scripts, etc)
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Responsibilities
This is not a classic product analyst role:

Data is the underlying asset of our vision. You will directly impact the core value of the product, which is already used by major brands.
Youll be prioritizing and designing product features (not dashboards), yet you will also work closely with our customers to understand how data is leveraged to make decisions, learn which insights are valued, etc. This wide perspective will put you in a key position to shape the strategy of the growing product, and define its KPIs.
Model data within the platform based on business context and customer KPIs to deliver growth insights. This includes building and defining tools to automate and enhance the integration process, such as scripts for automated data discovery, data pipelines, and validation.
As part of the pre-sales department, you'll lead PoCs with top global companies. This diverse, fast-paced role offers exciting opportunities to work with various industries and make a significant impact. You play a key role in bridging customer needs to our solutions.
If youre interested, you will also have the opportunity of diving into the world of ML led by our excellent Data Science team, taking an active part in structuring the models which run behind our products engine.