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We are looking for an R&D Escalation Manager to join our Harmony SASE R&D group and own the bridge between Customer Support and R&D - making sure our toughest production and customer issues reach the right team and get driven to resolution fast. This role owns the escalation system, not the escalation inbox: it is built for a driver, not a router. This is an individual-contributor role - a matrix lead who drives a cross-functional squad, with no direct reports.
Key Responsibilities
Own escalation outcomes end to end - proactively drive every escalated ticket to closure with the owning team (chase R&D, unblock stalls, guarantee SLA coverage), with no orphan issues.
Own the definitions, not just the tracking - define and periodically re-baseline escalation SLAs, severity criteria, and quality standards, and decide them independently rather than escalating the decision upward.
Lead ad-hoc task forces for critical and urgent production incidents, and ensure every severe incident produces a real post-mortem with action items that are tracked and actually closed.
Own escalation metrics and dashboards, enforce data quality, and use the escalation vantage point to spot recurring patterns and drive systemic fixes with R&D - not per-ticket firefighting.
Scale the escalation function without scaling headcount by making AI and automation the default: AI-assisted triage and routing, AIOps and auto-remediation to bring MTTR down, and continuous elimination of repetitive toil.

We are looking for an experienced, deeply hands-on IT Manager to own our Global IT operations. This is an opportunity to take on a key role at the heart of the organization's technology operations - leading infrastructure teams, managing SLAs and KPIs, and driving operational processes across complex IT environments.
The right candidate is as comfortable being hands-on as they are leading the team. You'll own and manage the IT operations team covering hardware, software, infrastructure, user access ,and support while directing, managing performance, and mentoring IT specialists and support technicians. You'll also manage incidents and drive investigation and operational processes.
What youll do:
Administer Google Workspace and Slack, Zoom, etc.
Endpoint management- Manage macOS and Windows endpoints through MDM, including enrollment, configuration, patching, software deployment, and compliance
Take ownership of employee lifecycle, access provisioning, equipment delivery, and day-to-day IT support
Manage vendors, renewals, and cost optimization
Manage the A/V and Video conferencing rooms, equipment and systems.
Manage the team members
Manage wired, wireless and virtual networks infrastructure.
Maintain clear documentation, procedures, inventories, and service metrics (SLA and KPI).

abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: • Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software. • Install, maintain, and update operating systems and applications. • Diagnose and resolve hardware and software issues. • Work with servers, backup systems, and communication networks. • Document technical issues and solutions in the service desk ticketing system.

Required Senior Devops Engineer
About the Role:
As a Devops engineer you will be a part of a team that serves one of our products and play a critical role in designing, building and maintaining our whole devops stack - from code to production and ensuring that we will have a state of the art system.
What youll do:
Be a part of a team of 3 devops engineers
Work closely with our R&D groups and teams including developers, data teams and architects
Work both on infrastructure and on CI/CD areas
Work on our devops stack such as Grafana, ArgoCD , P8s , Git, etc.

As QA Engineer of COST team you will focus on cross team integration testing performed by imitating real customer environments and scenarios.

your main responsibilities will be:

Maintaining and extending large environments configured with real-life data loaded by automated and manual activity. Preform stability and integration tests on complicated customer environments.

DRS RADA, a leading defense high-tech company specializing in radar systems development, is seeking a motivated and experienced Engineering Project Management Team Leader to establish and lead the Project Management capability within our Engineering department. Responsibilities:
* Lead the Engineering Project Management team and establish common project management methodologies, tools, and execution routines across the department.
* Build and maintain an integrated view of Engineering projects, work plans, milestones, dependencies, risks, resources, and priorities.
* Ensure alignment between Engineering work plans, R&D development programs, production needs, and business objectives.
* Drive regular project reviews, action follow-up, risk management, escalation, and management reporting.
* Provide clear and reliable visibility into project status, critical paths, resource constraints, and execution gaps.
* Support Engineering management in prioritization, resource allocation, and resolution of cross-functional conflicts.
* Define and implement common dashboards, KPIs, and project control mechanisms.
* Guide and professionally develop Engineering Project Managers and PMO team members.
* Collaborate closely with Engineering leaders, R&D, Manufacturing, Quality, Supply Chain, LOBs, and other relevant stakeholders.

DRS RADA, a leading defense high-tech company specializing in radar systems development, is seeking a motivated and experienced Engineering Project Management Team Leader to establish and lead the Project Management capability within our Engineering department. Responsibilities:
* Lead the Engineering Project Management team and establish common project management methodologies, tools, and execution routines across the department.
* Build and maintain an integrated view of Engineering projects, work plans, milestones, dependencies, risks, resources, and priorities.
* Ensure alignment between Engineering work plans, R&D development programs, production needs, and business objectives.
* Drive regular project reviews, action follow-up, risk management, escalation, and management reporting.
* Provide clear and reliable visibility into project status, critical paths, resource constraints, and execution gaps.
* Support Engineering management in prioritization, resource allocation, and resolution of cross-functional conflicts.
* Define and implement common dashboards, KPIs, and project control mechanisms.
* Guide and professionally develop Engineering Project Managers and PMO team members.
* Collaborate closely with Engineering leaders, R&D, Manufacturing, Quality, Supply Chain, LOBs, and other relevant stakeholders.