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Head of DevOps.
About us:
We are a global fintech software company providing ultra-low latency trading and market data solutions to the worlds largest banks and hedge funds. We specialize in cutting-edge technology that powers mission-critical financial systems. With a major R&D center in Jerusalem and development hubs across Europe and Asia, Fluent offers a dynamic, fast-paced, and collaborative environment driven by innovation and excellence. Company Website: www.fluenttech.net
Position Overview We are seeking a hands-on Head of DevOps to lead and scale our global DevOps team. In this strategic role, you will transform our very complex setup and configuration process, which is currently text-based and manual, into a semi-automated and scalable.. You will be responsible for shaping our DevOps culture, driving automation, and managing the allocation of DevOps resources.. This is a high-impact leadership role requiring deep technical expertise, operational excellence, and strong collaboration with engineering, QA, and client delivery teams. Revolution / transformation
Key Responsibilities
* Lead, mentor, and grow a distributed team of DevOps engineers.
* Oversee environment versioning, configuration management, and infrastructure automation.
* revolutionize our text-based configuration into a generator-based process, supporting a quick span to multiple servers and flexibility to development expansions.
* Drive DevOps knowledge collection and team training - the DevOps team should be the Gold standard as to how to configure and deploy any component or module.
* Manage the team - recruit, train, allocate tasks, supervise delivery. (Note that you are not expected to be the technical leader).
* Drive adoption of DevOps best practices, including monitoring, incident response, and security hardening.
* Continuously evaluate and integrate new technologies to enhance reliability, scalability, and speed of delivery. Location:
* This is a full-time, on-site position in Jerusalem

we are looking for a NOC Team Leader.
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 NOC and SRE teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.

We are seeking an experienced Help Desk Team Leader to join our global Information Technology team, supporting our 600 employees in Israel and other offices across Asia. Based out of our headquarters office in Netanya, Israel and reporting to the Head of IT, we are looking for a manager who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The Help Desk Team Leader will lead our Help Desk team while constantly being hands-on: maintaining our servers, Cloud infrastructure, network and desktop infrastructure throughout our locations in Israel and Asia. As the Help Desk Team Leader on the ground in Israel, the successful candidate must be a self-starter with the confidence and experience to provide day-to-day operational support, take ownership of all the IT services in our locations, lead strategic IT projects and interact with the different departments and stakeholders to identify and implement new technology solutions.
Your first six months will look like this:
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the networking environment and collaborate with other team members across the department.
Learn the Israel and APAC network topologies, Procurement processes and regions specific needs

Required Director, Global IT Services Organization
Israel: Tel Aviv/ Hybrid
IT & System Administration | Full Time | Job Id: 24610
Why Join Us?
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities:
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.