לוח משרות דרושים תמיכה טכנית - תוכנה, לחיפוש זה נמצאו 64 משרות

We are seeking a Business Operations Manager to partner closely with the COO and executive leadership, driving strategic initiatives, cross-functional execution, and operational excellence across the organization.

This is a maternity leave replacement role, with the opportunity to continue in the position permanently for the right candidate.

Reporting directly to the COO, you will combine business operations leadership with Chief of Staff responsibilities. You will help turn company strategy into execution, lead high-impact cross-functional initiatives, improve how teams work together, and build scalable processes and systems that support rapid growth.

You will work closely with executive leadership, Product, R&D, Marketing, Studio, and Customer Experience to bridge gaps, remove friction, and turn complex, cross-functional challenges into clear plans and effective execution.



Key Responsibilities

Strategic Execution & Governance

Leadership Alignment: Partner with executive leadership to translate company strategy into actionable operational plans and department OKRs/KPIs.
Company Operating Rhythm: Support the company's operating rhythm, including leadership syncs, quarterly reviews, cross-functional standups, and strategic offsites.
Special Projects: Lead high-impact, cross-functional initiatives from inception through rollout.
Executive Advisory & Chief of Staff Support: Serve as a trusted partner to the COO and CEO, supporting executive priorities, helping drive cross-functional projects, and tracking progress on key strategic initiatives.
Process Design & Operational Excellence

Cross-Functional Workflow Optimization: Review existing handoffs between teams to identify bottlenecks, reduce cycle times, and improve operational efficiency.
Scale & Automation: Identify manual or inefficient processes across the business and implement automation, tooling, or standard operating procedures (SOPs) to improve how the organization operates at scale.
Cross-Departmental Synchronization

Parent Company Focal Point: Serve as the primary liaison and main point of contact for cross-functional communication and strategic coordination with our parent company in Italy.
Product & GTM Alignment: Connect Product/Engineering with Go-To-Market teams (Marketing, PMM, CX) to ensure smooth launches, clear messaging and enablement, and aligned feature rollouts.
Customer Journey Improvement: Work with CX to identify customer drop-off points and areas of friction, and help drive systemic improvements across the customer journey.
Metrics, Insights & Reporting

Performance Tracking: Maintain executive-level dashboards tracking core operational health metrics, cross-functional SLA adherence, and team efficiency.
Data-Driven Insights: Analyze operational performance data to identify risks, inefficiencies, and growth opportunities across the business, and turn those insights into actionable recommendations.

We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products



Key Responsibilities:

Manage client onboarding and ensure smooth, effective use

Investigate and resolve first and second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D on system-level problems

We're looking for a Support Lead to build customer support function from the ground up, working on site in Tel Aviv offices.
You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.
This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.
What you'll do:
Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.

The team oversees customer support for our Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the companys products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.

Responsibilities
Onboard and off-board clients for our Data Derivatives products and services
Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
Provide timely and accurate response to all client inquiries
Provide support for any file delivery failures
Escalate issues with internal groups to resolve issues with urgency, when applicable
Maintain strong relationships with clients and internal teams
Ensure up-to-date documentation of policies, procedures and work processes periodically

We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field departments. You will bridge the gap between field operations, strategic clients, and our internal technical teams, collaborating closely with R&D and Product to handle technical escalations, assist with integration projects, and help optimize our support workflows.

This is a fantastic opportunity for someone looking to grow their technical depth in integrations and scale with a fast-growing team.

What Youll Be Doing:

Integration Support & Troubleshooting: Assist in managing the integration lifecycle. Help connect, implement, and troubleshoot data flows between our core platform and external SIEM/SOAR solutions to meet the needs of strategic clients.
Escalation Management: Collaborate with field departments and Customer Success teams to resolve technical issues, providing responsive, high-touch guidance to our MVP customers.
Ticket & Workflow Management: Manage and resolve incoming technical tickets efficiently using Zendesk (agent level), ensuring accurate documentation, tracking, and adherence to SLAs.
Technical Troubleshooting: Investigate and diagnose system behavior by analyzing logs, metrics, and performance data to identify root causes for complex deployments.
Field Tooling & Workarounds: Utilize, maintain, and help optimize internal scripts, documentation, and utilities to facilitate quick workarounds for the field team.

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. As the leader of the Remote Support organization, you will be responsible for driving operational excellence across the teams, ensuring best practice procedures and highest standard of technical disciplines. You will collaborate effectively with other functions across the Development, Level 3 (L3) Support, Customer Support, Mechanical Engineering, and Account Technical Advisers. You will balance short-term execution and escalation management with long-term organizational development, process optimization, and continuous improvement initiatives.

Responsibilities:
- Lead and develop multiple global technical teams through their GEO Team Leads/Manager.
- Drive operational excellence, technical disciplines, process improvements, and global alignment.
- Partner with R&D, Product, Mechanical Engineering, and Customer-facing teams to improve customer outcomes.
- Collaborate with a variety of teams and interests (Senior Support Team, Technical Advisers, Global Operations)
- Ensure high levels of customer satisfaction and service delivery.
- Provide leadership, coaching, and strategic direction to Managers/Team Leads and senior technical contributors.
- Prioritize resources and initiatives to maximize business impact
- Contribute to maintaining and improving internal knowledge base and procedures
- Engage with L3 to solve field issues, known best practices and procedure updates
- Actively participate in projects as assigned, in order to achieve department and Company goals
- Travel domestically or internationally as required

Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.
This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.
Job Description:
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product
Following standard procedures for proper escalation of critical or unresolved issues,

You wont just be managing projects; you will be driving the future of enterprise AI delivery. You will own the end-to-end delivery of enterprise engagements, taking full accountability for execution from kickoff through UAT, hyper care, and successful production rollout. As the single owner of the plan and the customer relationship, you will lead a dedicated delivery pod, manage critical operational gates, and serve as the main line of defense and strategic boundary for customer escalations.

What Youll Do

Pod Leadership & Customer Ownership: Run the delivery pod as the single owner of the project plan and the customer relationship, driving alignment and execution across all workstreams.
Delivery & Governance: Lead complex enterprise AI deployments, managing project governance, RAID logs, change requests, UAT readiness, and hypercare.
Preconditions & Gates Management: Take full ownership of establishing and validating preconditions and delivery gates directly with the customer to ensure smooth project progression.
Escalation Management: Serve as the primary boundary for demanding day-to-day customer interactions, independently resolving issues and strategically deciding when and how to trigger executive-level escalations.
Client Success & Coordination: Partner with enterprise stakeholders, AI engineers, solution architects, and product teams to translate business requirements into scalable, high-performing workflow plans.

our company  is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data -driven solutions to a quickly evolving industry. Our team at our company is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions-oriented individual who is ready to put your career in drive, our company is the place for you! We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, team lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup. We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment. This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.

What you will be responsible for:

* Provide high quality customer support to our customers
* Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
* Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing salesforce and Atlassian
* Triage, prioritize, and drive open cases in the US queue during Israel working hours
* Manage high-pressure critical alerts and outages
* Collaborate with US teams and Israel Support Engineers to solve technical product issues while keeping in constant communication with the customer
* Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
* Architect advanced internal resources and documentation for systemic issue resolution
* Demonstrate a can do attitude to solve as many issues at your resolution level
* Performing a variety of additional technical tasks on our customers accounts

Why you should join us:

* An awesome global team of forward-thinking, innovative go-getters.
* A front-row seat to the strategic decisions shaping the company at a pivotal moment.
* Direct partnership with the C Level leadership team - exposure, ownership, and visibility from day one.
* Learning and growth opportunities within a fast-paced tech startup environment. As a part of our team, your success in this role is crucial to our company's growth, and we are committed to supporting you.