לוח משרות דרושים תמיכה טכנית - תוכנה, לחיפוש זה נמצאו 61 משרות

As the ultimate technical expertise within our Customer Support Engineering organization, you will own the most challenging escalations across the entire Evinced ecosystem, spanning web and mobile SDKs and diverse product frameworks.

This is a deeply hands-on mission for an engineer who thrives on dissecting unfamiliar code to resolve complex bugs at the source, effectively reducing the defect and feature-request burden on our core Engineering teams.

You will collaborate with a world-class group of support specialists, solution engineers, and TAMs who are united by a genuine passion for disruptive technology and our inclusive global mission.

Your Impact

Own resolution of the most complex, escalated technical issues across our multi-product portfolio, from reproduction to root cause to fix.
Support resolving bugs across different frameworks and languages.
Serve as the Tier-3 escalation point for Tier-2 support engineers and TAMs; own the boundary between Support and Engineering.
Partner closely with Engineering and Product on triage, prioritization and fixes, and drive faster resolution of customer-impacting defects.
Build diagnostics, tooling and knowledge content that scale the team's ability to resolve issues without pulling in engineering.
Mentor Tier-2 engineers and raise the technical bar of the support organization.

Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers.

This is a hands-on, customer-facing position that blends technical expertise with strong relationship management.

Youll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. Youll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Your Impact

Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value.
Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early.
Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources.
Drive adoption and time-to-value across your book through proper onboarding and enablement.
Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team.
Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives.
Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch.

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the platform from both a technical and business perspective.

Engage with customers to ensure their success
Partner with the sales team to drive our customers' journey, build technical wins, and grow champions
Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs
Create and own value-based relationships at all levels within customer organizations
Actively participate in all phases of planning and execution, from initial discovery to the technical win
Develop and maintain a deep understanding of the product to demonstrate its value in sales meetings and at events such as meetups and conferences
Advise the sales team on effective ways to position the product
Onboard, educate, and enable partners, and support them in sales cycles
Deepen both your sales and technical skills through self-driven education and professional development opportunities

Do you thrive on solving complex problems and want to make a real impact?
we are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.
At our company we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.
RESPONSIBILITIES:
Investigate & Resolve technical issues escalated from support agents.
Identify the root cause for issues.
Analyze system logs and dashboards to streamline troubleshooting.
Develop scripts for debugging and automating.
Reproduce customer scenarios for resolving relevant bugs/features.
Maintain and improve a knowledge base of known issues and solutions.
The position includes liaising with CS, QA, Delivery and Sales teams.

As a Technical Support Engineer you will

Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

The company story is likely one you havent heard before. Founded in 2015, were a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month & millions of annual revenue.
We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
As a Customer Support Engineer at our company, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what our company has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

We are looking for a Customer Experience Engineer to act as the highest technical authority, empowering our teams and supporting our customers in the most complex scenarios.
This role exists to ensure customers maximize the value of the platform by driving reliability, proactive technical ownership, and high-quality resolutions at scale. You will lead complex escalations, represent Customer Experience in deep engineering discussions, and design structured processes, debugging frameworks, and automation that accelerate resolution and prevent recurrence.
This is a builders role. You are expected to improve the system, not just operate within it. You will strengthen the bridge between Customer Experience and R&D and help shape a high-performing technical layer that elevates both our teams and the overall customer experience.

In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.

You will also deliver professional services and support customers both remotely and on-site.

This is a full-time position with the option of working from home one day a week.

Location: Tel Aviv office Ramat-Hachayal.

Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.