לוח משרות דרושים תמיכה טכנית - תוכנה

A leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth.
As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Solution Expert.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations. You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

a dynamic software development services company that delivers supreme architectural and technical expertise.
Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps.
We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a DBA/Database Expert to support all CFS services, ensuring optimal database performance, scalability, and reliability across our services. You will play a key role in managing and optimizing databases, automating operations, and ensuring data integrity across multiple environments.
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner, capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
Provide technical support for customers, ensuring timely resolution of issues.
Investigate, troubleshoot, and debug JavaScript and Java-based applications.
Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools.
Work closely with engineering teams to resolve complex technical issues.
Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
Stay up to date with product updates.

We are looking for a talented Team Leader to join our Customer Experience team
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally
Manage and maintain a team of 4 support engineers, manage working hours and ensure full coverage during our required hours.
Define and implement methods, procedures, tools, and policies to meet the teams KPIs and service SLAs and ensure high-quality service is delivered to customers.
Effectively manage the daily Support operation, prioritize incoming issues and act as key contributor and facilitator for improvements in the Support operation.
Work closely with R&D, Product, and CS teams to verify progress of customer issues as expected.
Be responsible for the teams performance and career development, knowledge and skills while ensuring a high level of employee satisfaction within the team.
Drive processes to identify and correct gaps in the customer experience based upon qualitative and quantitative customer feedback.
Collaborate daily with the Support Special team leader to improve and maximize the overall support department performance

Who Are You?
You are dedicated to ensuring that the company Support experience is unparalleled. You believe that the key to achieving this is creating a dynamic environment with the most efficient and scalable delivery tools and processes to address customer inquiries, resolve issues, and improve the customer experience swiftly and thoroughly.
Key Responsibilities:
Lead or assist in multiple projects, ensuring the delivery of agreed-upon scope, on time and with high quality.
Apply industry best practices, techniques, and standards throughout project execution.
Develop User Stories based on research and the needs of the Support Organization for various platform updates.
Manage and update tasks/projects through a project tracking system.
Assist in risk analysis and mitigation for each project, identifying and eliminating process bottlenecks.
Conduct thorough testing of new features and/or processes in our UAT environment.
Triage and manage issues reported by internal support users, prioritizing based on severity and impact.
Research and introduce new tools/applications to the Support team by attending conferences and staying updated on the latest technology.
What Is The Support Operations Specialist?
The ideal candidate has a proven track record of leading or engaging in complex projects and integrating sophisticated tools into the Support team. They are strategic thinkers who can dive into details and be hands-on. The successful candidate will have a high sense of urgency, strong technical knowledge, and the ability to find optimal solutions for any challenge.

Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

Were seeking a talented and experienced Product Support Engineer, problem solvers who thrive in fast-paced environments, embrace challenges as opportunities, and constantly seek ways to improve processes and product experiences to join our exceptional team!
Our tech-savvy, service-oriented support team tackles exciting challenges across multiple technologies, ensuring a seamless experience for our customers.

What youll do

Act as the primary technical support contact for customers, partners, and internal teams.

Perform complex technical troubleshooting and problem-solving to resolve customer issues.

Collaborate with Product, Engineering, and QA teams to refine and enhance the product.

Serve as a customer advocate, ensuring feedback is communicated effectively to the product team.

Become a subject matter expert in platform and mobile technologies.

Provide expert guidance on SDK integration and deployment.

Play a key role in expanding and improving our customer support processes.

Leverage your deep expertise and troubleshooting skills to mentor and coach team members.

A fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal-driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to put your career in drive,the place for you!

We are looking to add a Tier 2 Technical Support Specialist to our team!

In this role, you will be responsible for troubleshooting and resolving high priority issues while interfacing with the engineering team for escalating bugs and completing customization requests. You will be the point of liaison between our US-based market and our Israel-based development team. The role requires a strong service orientation with excellent communication skills, attention to details, and independent problem-solving skills.

You will be part of our global Support team (Israel and US) and be reporting to our Manager of Technical Support (based in the US).

What you will be responsible for
Ensure a timely and quality resolutions of our customers open issues using our ticket systems, emails, and other available resources
Act as the bridge between the Support team (based in the US) and the R&D team (based in Israel)
Identify recurring issues that impact customer service quality and proactively suggest and implement solutions
Collaborate with the R&D management to create workflows that improve issues resolution and overall customer satisfaction
Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
Why you should join us
Family-friendly environment and flexible working hours
An awesome global team of forward-thinking, innovative go-getters
Integrate with tech titans: work directly with APIs from Google, Facebook, Microsoft, and more
Be part of a rapidly scaling company poised for the future
Learning and growth opportunities within a fast-paced tech startup environment
Clear career advancement path for strong performers
We are committed to setting each other up for success. As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.
Cibus and lots of yummy treats

a fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal-driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to put your career in drive, the place for you!

We are looking to add a Tier 2 Technical Support Specialist to our team!

In this role, you will be responsible for troubleshooting and resolving high priority issues while interfacing with the engineering team for escalating bugs and completing customization requests. You will be the point of liaison between our US-based market and our Israel-based development team. The role requires a strong service orientation with excellent communication skills, attention to details, and independent problem-solving skills.

You will be part of our global Support team (Israel and US) and be reporting to our Manager of Technical Support (based in the US).

What you will be responsible for
Ensure a timely and quality resolutions of our customers open issues using our ticket systems, emails, and other available resources
Act as the bridge between the Support team (based in the US) and the R&D team (based in Israel)
Identify recurring issues that impact customer service quality and proactively suggest and implement solutions
Collaborate with the R&D management to create workflows that improve issues resolution and overall customer satisfaction
Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
Why you should join us
Family-friendly environment and flexible working hours
An awesome global team of forward-thinking, innovative go-getters
Integrate with tech titans: work directly with APIs from Google, Facebook, Microsoft, and more
Be part of a rapidly scaling company poised for the future
Learning and growth opportunities within a fast-paced tech startup environment
Clear career advancement path for strong performers
We are committed to setting each other up for success. As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.
Cibus and lots of yummy treats

We are looking for a R&D Escalation Manager.
Key Responsibilities
Work with R&D and Engineering to ensure escalated customer tickets are prioritized and actively worked towards resolution
Serve as R&D point of contact for Customer Support team for all customer escalation tickets
Managed cross function R&D Support squad, define ticket priority and assign to the developer team, ensuring efficient coverage and meeting SLA.
Lead and facilitate ad hoc task force for critical and urgent production issues, bringing together the necessary R&D resources to diagnose and resolve issues quickly and effectively.
Build practices and processes to support incident tracking, escalation metrics and dashboards.
Continuously evaluate and improve the escalation process, identifying bottlenecks and implementing solutions to streamline resolution times and prevent future escalations

Were Hiring! Application Support Specialist | Bar Technologies (Group)
Bar Technologies, part of the Group, is expanding and looking for an Application Support Specialist to join our team! As part of our support team, you will provide assistance for company systems to clients across the country.
Responsibilities:
Identifying customer needs, diagnosing technical issues, and assisting in finding and implementing solutions.
Providing one-on-one training and guidance.
Delivering professional customer support in various fields.
Collaborating closely with the development team.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

The Role
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

The Role
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions