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The Customer Engineer serves as the technical bridge between Koi engineering and our company's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across our company.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and our company customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support our company support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.

As we enter the exciting new era of AI, we seek a dedicated PLM Business Solution Architect to join our dynamic team in Tel Aviv. This role offers an outstanding opportunity to lead efforts in harmonizing and optimizing Product Lifecycle Management (PLM) processes and systems. You will collaborate with skilled professionals in the industry.

What you will be doing:
Partnering with business collaborators to analyze requirements and translate them into functional PLM processes and solutions.
Architecting and crafting PLM system capabilities such as BOM management, change management, compliance, and data migration.
Leading and supporting PLM harmonization projects, integrating processes across different organizations and legacy systems.
Collaborating with IT and business groups to ensure detailed integration of systems alongside enterprise applications such as ERP, CAD, and SAP.
Developing documentation, guidelines, and training programs to support adoption and user readiness.
Providing expert mentorship on PLM methodologies, ensuring solutions are scalable and aligned with business goals.
Identifying risks, dependencies, and opportunities for process improvements.

Do you want to join a team of highly motivated and experienced project managers who drive the successful introduction of our next generation GPU/CPU based products? We work closely with internal leaders to ensure the Data Center Engineering & Operation (DCEO) team collaborate with SME to deliver datacenter capacity to provide the environment for our product team to achieve Time-To-Market. As part of the team, your knowledge of datacenter construction and project management will enable you to swiftly make the course adjustments needed to keep these complex projects on track!

What You'll Be Doing:
As the Senior Technical Project Manager, Datacenter, you will lead datacenter and superlab bring‑up programs, ensuring all MEP systems plus base network, security, and facility monitoring services are installed, tested, commissioned, and production‑ready.

Lead all aspects of program governance and multi‑project execution, driving alignment across global teams and time zones.
Gather SME inputs, including ROM estimates and final BOMs, to support design, budgeting, and procurement.
Direct cabinet installation, rPDU deployment, structured cabling, and rack‑ready infrastructure.
Coordinate WAN circuit design, ordering, vendor engagement, installation, and activation.
Facilitate architecture‑level technical discussions to align design intent, resource planning, and deployment strategy.
Ensure Site Acceptance Testing (SAT) and Integrated Systems Testing (IST) are completed with full documentation and SME sign‑off.
Drive continuous improvement by identifying workflow, process, and communication enhancements across distributed teams.

Responsible for coordinating and optimizing production. Material planning, also using MRP and standard production control processes to plan production, support master scheduling goals, and work with the team to ensure that shipping schedules are met to support company financial goals. Contract manufacturing management.
* Create & maintain Production KPI - to measure and optimize manufacturing processes.
* Production control - schedules based on customer orders, sales forecasts, and available resources
* Resource Allocation - raw materials, manpower and equipment to cover production demands
* Issue Resolution - addressing production issues promptly to minimize delays.
* Data Analysis and Forecasting
* Collaboration - working closely with various departments, such as operations, inventory, and quality control, to ensure smooth production operations.



Region:
Israel