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We are seeking a Project Management Team Lead to lead, mentor, and scale a high-performing team of Project Managers. In this strategic role, you will transition our organization from managing individual projects to optimizing our entire Professional Services portfolio - overseeing rigorous delivery governance, balancing long-term resource capacity, and ensuring expected revenue is realized on time. Combining a sharp commercial mindset with hands-on leadership, you will serve as both a strategic pipeline builder and a critical escalation partner, turning high-stakes client challenges into profitable, long-term relationships.
Responsibilities
Lead & Scale: Mentor a high-performing PM team delivering complex, large-scale solutions across diverse market segments (from startups to global enterprises).
Remove Impediments: Act as the ultimate escalation point and catalyst for the team, proactively clearing roadblocks and driving continuous efficiency improvements.
Optimize the Pipeline: Shift the organization from managing individual projects to strategically executing the entire Professional Services portfolio.
Capacity & Revenue Planning: Balance and forecast resource capacity through to project completion to ensure expected PS revenue is realized on time.
Standardize Execution: Establish rigorous delivery governance, ensuring projects strictly adhere to scope, timeline, budget, quality, and technical requirements.
Cross-Functional Alignment: Partner internally with Sales, Customer Success, and Delivery, as well as external technology partners, to ensure seamless project and support execution.
Crisis Resolution: Step into high-stakes client escalations hands-on, using a commercial mindset to rebuild trust and protect long-term partnerships.
Reporting & Risk Mitigation: Lead project review sessions and produce regular progress reports, proactively communicating forecasted risks to internal teams and client decision-makers.

We are looking for a talented Senior Technical Salesforce Project Manager to join our Delivery Team as part of the Applications & Integrations group.
The group is globally responsible for business applications and cross-department integrations within the organization, ensuring the delivery of innovative, high-quality solutions that meet business and operational needs.
This includes managing Salesforce, our central CRM and business-process platform, which supports our managed customer portfolio and is used by customer-facing teams and other functions across the company.
Glilot
Hybrid
Full-time
What you'll do:
Own and manage the Salesforce teams scope of work alongside other technical Salesforce project managers, balancing ongoing feature requests with larger project initiatives.
Lead cross-organizational technical Salesforce projects end-to-end, from discovery and design through implementation and hyper-care.
Develop clear project plans aligned with business cases and company priorities, including timelines, deliverables, and milestones.
Lead requirements-gathering sessions with users, own the final requirements and solution design, and collaborate with developers to make sure the right solution gets built.
Drive technical design discussions, negotiate requirements, and drive alignment across business and technical stakeholders.
Run relevant ceremonies, keep delivery on track, and manage trade-offs as priorities shift.

The Project Manager will oversee and manage the end-to-end delivery of digital transformation centered on CRM strategy and the Salesforce platform. This role requires a strong strategic understanding of CRM processes (Sales, Service), deep knowledge of the Salesforce ecosystem, and expertise in Project Management methodologies. The Project Manager will ensure the successful execution of complex Salesforce initiatives while aligning technology solutions with core business goals and maintaining the highest standards of quality and efficiency.

Key Responsibilities:

Lead cross-functional teams in the execution of large-scale CRM and Salesforce programs (e.g., global implementations, legacy system migrations, or platform consolidations).
Develop and maintain detailed program roadmaps, timelines, and budgets for the entire Salesforce portfolio.
Ensure all programs are delivered on time, within scope, and on budget.
Monitor program progress, proactively manage risks, and resolve inter-project issues and dependencies.
Report regularly to senior management and stakeholders on overall program performance and business value realized.
Serve as the primary point of contact for internal business clients (Sales, Service, Marketing departments), ensuring their needs are deeply understood and met by the technology solution.
Manage relationships with internal and external stakeholders, including Salesforce Architects, Development Teams, and Business Process Owners.
Drive organizational change management to ensure high user adoption of the implemented Salesforce solutions.
Collaborate with Salesforce Architects and Engineers to design and implement solutions that meet specific business needs while ensuring system scalability, stability, and platform best practices.
Ensure all projects meet the highest quality and data integrity standards.
Lead, mentor, and motivate multiple project teams involved in the program to achieve high performance.
Allocate resources effectively and manage team workload across the entire program.