לוח משרות דרושים Help Desk - מחשבים ורשתות משרה מלאה

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Engineering Team We’re a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practical—no overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, you’ll fit right in.
On your day to day We are looking for a skilled IT Specialist to maintain and enhance our company’s IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments. In this role, you will provide IT support, training, and orientation to assist new employees with their setup and ensure ongoing guidance as needed. You will troubleshoot and repair IT equipment and network issues to minimize downtime, while also configuring and maintaining infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more. You will own the onboarding and off-boarding procedures, collaborate closely with the security team to implement and maintain IT-level security solutions and best practices, and drive innovation by developing automation scripts and tools to streamline processes and improve efficiency.
What Will Make You Stand Out?
* Minimum 3 years of experience in an IT support role in a technical environment.
* Proficiency in managing and troubleshooting macOS and Windows environments.
* Good understanding of Workflow Automation and scripting experience.
* Practical experience with Google Workspace or equivalent
* Strong technical troubleshooting and problem-solving skills are essential.
* Critical thinker
* Ability to work independently and in a team environment
* Excellent written and verbal Communication in Hebrew and English
Bottom line? If you wanna take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing  Technologies IT Services Team in Netanya. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.