לוח משרות דרושים Help Desk - מחשבים ורשתות משרה מלאה

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Key Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the companys internal IT ecosystem.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

We are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing our company IT Services Team in Beit Shean. The Team provides IT support to our companys employees, responsible for users equipment, accounts and more.

Provide end-user support, resolving technical issues and provides technical assistance.
Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Basic troubleshooting of the local office network switches, access points and printers.
Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
Users, Groups, and Permissions management across all company systems\services.
Monitor and work with the Help desk support ticketing system (Freshservice).
Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
Create knowledge base articles and documentation on implemented solutions and system configurations.
Provide software and hardware technical assistance.

We're looking for a talented Operation Specialist to join our team and paly a crucial role in our success.
In this position you will:
Coordinate and execute daily operational tasks, ensuring compliance with company standards and industry regulations.
Manage inventory, including ordering, receiving, and maintaining optimal stock levels.
Address operational issues and inquiries in a timely and professional manner.
Prepare and present reports on operational performance, highlighting successes and areas for improvement.

As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:

Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.