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Required Service Advisor
למה לצפות
Our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.
As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences
מה תעשו
Confidently communicate with customers as an ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site ensuring smooth operations of the workshop
Maintain a good understanding of our products and service operations to perform basic,
visual diagnostics and accurately record repair orders into systems.

Required Workshop Supervisor
למה לצפות
Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the worlds transition to sustainable energy.
Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
מה תעשו
Supervise the health and safety compliance across the center, setting the tone and always leading by example
Oversee and lead a team of service technicians to achieve results and set targets.
Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching, identifying training needs, and driving their development.
Plan, prepare and distribute work based on skill level, capacity and resource
Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
Responsible for tooling inventory management, cost controls, and tool orders
Ensure that work standards and available procedures are up-to-date accurate and that all work.