We are looking for a Head of Data Analytics to build and lead the companys data platform and data strategy. The Head of Data will own our entire data platform, research, and data strategy.
This includes building the data infrastructure that powers the company, establishing reliable company-wide metrics, enabling data-driven decision making, and turning our dispute and payments data into a long-term product advantage.
This is a foundational leadership role responsible for making data a core capability across the organization.
The Head of Data Analytics will work closely with Product, Engineering, Operations, and Leadership to ensure data becomes a central part of how the company builds products and runs the business.
Your Arena:
Data Platform and Architecture - Design and lead the development of our modern data infrastructure:
Building scalable data pipelines across product, payments, disputes, and internal systems
Developing a centralized data warehouse as the companys single source of truth
Ensuring data quality, reliability, and observability
Establishing data governance and best practices
Company Metrics and Decision Intelligence - Define and standardize the core metrics used across the company:
Establishing a consistent metrics framework across product, revenue, and operations
Building dashboards used by leadership and operational teams
Ensuring reliable and accessible reporting across the organization
Supporting data-driven decision making at the leadership level
Product Data and Insights - Partner with Product and Engineering to leverage our unique dispute and payment data:
Identifying patterns and insights across disputes and recovery performance
Enabling data-driven product development
Supporting predictive capabilities and automation in dispute management
Helping build product features powered by data insights
Operational Intelligence - Provide visibility and insights into dispute operations and business performance:
Building operational analytics dashboards
Supporting forecasting and capacity planning
Identifying automation opportunities
Improving operational performance through data insights
Building the Data Organization - Build and lead the companys data team:
Hiring and managing data engineers, analytics engineers, and analysts
Establishing strong data culture and best practices
Enabling teams across the company to use data effectively
Ensuring data privacy, security, and governance standards
What Success Looks Like - Within the first 12-18 months:
We operate from a trusted company-wide data platform
Leadership and teams rely on consistent and reliable metrics
Product teams leverage dispute data to build data-powered features
Operational performance becomes clearly measurable and optimized
A strong Data organization is established and growing.
Requirements: We are looking for a leader who has built and scaled data capabilities in high-growth technology companies.
Ideal candidates typically have:
8+ years of experience in data, analytics, or data infrastructure leadership
Experience building and scaling data platforms in high-growth startups
Strong understanding of modern data stacks and architecture
Experience partnering closely with Product and Engineering
Experience building and leading data teams
Strong business judgment and ability to translate data into strategic insights
Experience with fintech, payments, or high-volume transaction data is a strong advantage.
This position is open to all candidates.