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We are looking for a Senior Infrastructure Specialist.
Responsibilities:
Act as a feature owner, driving the design, development, and delivery of key components in high-performance monitoring system.
Take technical ownership of major projects, ensuring high-quality architecture, performance, and scalability.
Design and implement efficient algorithms and data structures to optimize system functionality.
Identify system bottlenecks and implement optimizations for high-speed performance in a multi-threaded, real-time environment.
Oversee the full software development lifecycle, from architecture and design to deployment and production support.
Work closely with cross-functional teams (Product, DevOps, QA, R&D) to define technical requirements and align on project goals.
Conduct code reviews, enforce best practices, and drive technical improvements across the codebase.

Stay up-to-date with emerging technologies, evaluating their potential impact on system performance and scalability.

Come join the R&D Program Management team. We have a squad of 11 PgMs located globally in Israel, Sheffield and US (Raleigh). This opportunity will be supporting our Platform Pillar in the Global R&D Program Management team as a trusted partner who identifies challenges, collaborates and facilitates the most effective solution. We are committed to creating a cohesive working environment that is effective, transparent and motivating resulting in incremental customer value.

Responsibilities:
searching for a R&D Program Manager to spearhead large-scale initiatives and guide multiple scrum teams through the intricate dance of a successful product launch. This dynamic role demands not only self-motivation and diligence, but also an in-depth understanding of agile methodologies and intricate launch process. You'll orchestrate the efforts of cross-functional teams, adeptly navigate the ever-shifting landscape of a fast-paced environment, and master the art of communication with diverse stakeholders from vendors to GTM partners. Ultimately, your expertise will not only ensure smooth product launches but also contribute to delivering outstanding customer satisfaction, making you a key player in continued success.

Work closely with leadership and key partners to ensure alignment with strategic objectives
Own and execute whole product launch process
Understands the basic and advanced agile methodologies and knows how to apply them from knowledge and experience that fits , pillar and/or teams.
Owns pillar/squad specific reporting on progress, roadmap updates, internal metrics, risk management, communication plan, go-to-market activities and hold people accountable to ensure business goals are met
Lead initiatives/projects by staying aligned on scope, business goals, operational model and securing cross-functional alignment
Establish and maintain positive and productive relationships with internal/external stakeholders
Explore unique new opportunities to solve problems
Lead and facilitate key stakeholder meetings such as; pillar/squad/scrum team leadership syncs, initiative kickoffs, go-to-market kickoffs, agile ceremonies; such as retrospectives, sprint plannings
Participate in weekly Program Management team meetings to share learnings and improvements

As the product leader for Orchestrate, youll be responsible for leading newest product. Orchestrate allows customers to create multi-channel, engagement-based journeys in an orchestrated way.

Youll create and maintain a vision for this product area and communicate and evangelize that vision within. Finally, youll be a strong cross-team partner in Sales, Support, Customer Success, Marketing, and Partnerships as the subject-matter expert for this area.

Role Responsibilities:
Communicate the why to different stakeholders
Experiment with different approaches to solving problems and track which ones work best
Define clear OKR's that measure customer satisfaction and business impact
Interact daily with various functions, e.g. other PMs, engineering, and design.
Define problems to be solved, desired outcomes, and delivery plans
Engage in customer calls for discovery, roadmap discussions, and partnerships creation

As the Head of Global Alliances and Partnerships, you will be at the forefront of our Salesforce partnership strategy, working closely with partners and alliances to drive joint initiatives that expand our footprint in the market. This role is crucial in leveraging the power of Salesforces ecosystem to deliver customer-centric solutions in low-code, SaaS-based digital transformation.

Responsibilities:
GTM Strategy: Develop and implement a comprehensive GTM strategy, including defining funnel stages and tactics.
Channel Partner Program: Design and implement a scalable partner program that includes clear tiers, benefits, and incentives to attract and retain high-performing resellers, distributors, and technology partners globally.
Ecosystem Integration: Identify and pursue partnerships to build a robust network of alliances that can complement our platform and expand its capabilities.
Regional Expansion Strategy: Develop a strategy for market penetration in new geographic regions, identifying and forming alliances with local market leaders who can accelerate our growth.
Customer Profiling: Determine ideal customer profiles and tailor strategies accordingly.
Product and Offering Development: Support the development and execution of our product and offering strategy to enhance user experience.
Strategic Relationship Building: Demonstrate proven ability to cultivate long-term, impactful partnerships, specifically within Salesforce or similar ecosystem-driven platforms.

The Site Reliability Engineering (SRE) team at is responsible for provisioning and maintaining cloud infrastructure from development through production for all product initiatives, and working with developers and product managers to ensure that our products are not only reliable and performant, but also cost-efficient. Our platform is built on Google Kubernetes Engine (GKE) and utilizes several other Google technologies such as Memorystore, Cloud Datastore, PubSub, Cloud Functions, BigQuery, and Vertex AI, as well as services from other vendors such as Amazon SES.

In the development process, SREs provide developers with stable and performant CI and release pipelines and development environments to facilitate frequent delivery of new product features. In production, SREs perform Tier 1 on-call and incident management functions, supporting a high-throughput platform which processes more than 15 billion events per day. To ensure the reliability of this environment for our customers, SREs work closely with developers and product managers to understand service level objectives, think through failures scenarios, and design systems which balance cost with reliability objectives. Additionally, SREs collaborate with the Information Security team to ensure that cloud infrastructure is properly secured, and that sufficient controls are in place to meet our compliance goals with respect to industry standards such as SOC 2.



Role Responsibilities
Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of infrastructure to ensure that it is reliable and performant
Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring
Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs
Debug production issues, learn to mitigate them quickly, and find ways to prevent them
Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible
Proactively track our capacity, quotas, and other performance limits to plan for growth
Participate in a 24x7 on-call rotation to handle product availability issues as well as urgent customer support escalations