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We help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies.
As a software engineer in TEST, you need to be innovative and passionate about quality. You will continuously design creative ways to break software and identify potential bugs. In this role, you will be responsible for driving TEST development and infrastructure of an enterprise-grade, distributed Storage system and build automated TEST suites.
Responsibilities:

* Develop complex TEST scenarios and tools using our massive infrastructure in Python
* Build and design infrastructures, tools and utilities
* Take an active role in product architecture and design decisions
* Participate in all stages of the development process - from design to delivery
* Design TEST plans for large and complex features in the product
* Investigate and solve hard-to-find problems such as race conditions, delicate timing issues and problems happening only at large scales or high performance
* Sign-off on official product releases: you'll have the authority to say "not good enough!"

We are looking for a Head of CX - AI, Automation, and Tools to join our team.

The Head of CX - AI, Automation, and Tools role is a unique opportunity to join a highly motivated, customer-centric team striving for excellence. We are shifting gears to an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not just defined, but supercharged by intelligent automation.

You will be a hands-on leaderarchitecting flows in n8n/Make, leading a small group of elite talent, and owning a significant share of the day-to-day operations of Guesty CX.

Responsibilities
AI & Automation Architecture (Hands-on)

Build and Deploy AI Solutions: Take a hands-on role in designing, building, and deploying AI-based automations to revolutionize how we support customers and reduce manual work.
Workflow Engineering: Utilize n8n or Make to architect complex, robust workflows that integrate various CX tools.
Client Facing chatbot - defining the priorities roadmap and requirements for our home grown client facing chatbot - built on AWS AgentCore, Langchain and utilizing multiple AI models.
CX AI Agents management and orchestration - building, deploying and monitoring multiple AI agents that cover all areas of the CX operations including data analysis, knowledge, training, support , quality and more.
Tool Administration: Administration and configuration of all CX tools, including finding or replacing tools as needed to keep our stack cutting-edge.
Leadership & Strategy

Talent Management: Manage a small team of highly talented individuals, fostering a culture of innovation and speed.
Process Ownership: Ownership of existing processes in the CX team and defining new processes as needed to support KPIs.
Cross-Department Interface: Define and manage the interface and processes CX has with other departments (BI, CS, Product, OB) and between the various CX teams.
Data & Tools

Data-Driven Improvement: Oversee the CX KPI reporting and work with the BI team to continuously improve our data and dashboards.
Tech Stack: Oversee the CX tech stack (Zendesk, Tymeshift, Airtable and various internally built tools) , continuously introducing new tools and approaches.

We are looking for an AI Program Manager to join our team.

We're searching for a talented and passionate technologist to lead internal innovation across the entire company by implementing AI, Automation and Internal Tools. As a key member of the team, you'll play a vital role in developing and implementing innovative solutions to enhance the company's efficiency, productivity and quality. You'll leverage your expertise in artificial intelligence (AI) and project management to design, build, and deploy tools that streamline workflows, automate repetitive tasks, provide insightful data analysis, reduce costs and help the company scale.

Responsibilities
Collaborate with multiple department heads across the company to identify opportunities, implement POCs and build a roadmap of AI based automation projects and internal tools.
Research, design, and develop AI-powered solutions (e.g., chatbots, machine learning models) to automate tasks, unlock scaling opportunities and generate efficiencies across the company.
Work with the AI Automation Engineer to build internal tools that automate workflows, improve data accessibility, and facilitate collaboration within the company.
Integrate AI and internal tools seamlessly with existing systems and infrastructure to ensure smooth operation and data flow.
Maintain clear documentation, develop training materials and ensure tools and capabilities are enabled and used by potential users across the company.
Conduct ongoing training sessions to the company about internal tools, as well as general developments in the AI space.
Stay up-to-date with the latest advancements in AI, off the shelf tools, and internal tool development best practices.

We are looking for a Software Engineer II to join our team.
You will work in a supportive and inclusive environment where you will learn and work alongside the best and brightest minds in the industry, and could make a significant impact, grow your skills and advance your career.
If you're up to disrupt #CloudSecurity, come join us at the worlds leading security company at Defender for Cloud group! 
Responsibilities:
As a Principal Software Engineer in the Defender for Cloud Security team, you will be at the forefront of developing next-generation security products and services, you will have the opportunity to work on business-critical initiatives that directly shape the future of Security products.
The role requires to: 
Take a broad cross-team and cross-discipline role, working on a product with high visibility and high impact.
Lead end-to-end design, implementation and delivery of services and features, following industry best practices, adhering to very high security standards.
Collaborate closely with partner groups, product management and research teams to deliver great product.
Demonstrate leadership principles of model, coach, and care for team members.