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As a Travel Experience Specialist, you will play a crucial role in assisting our clients with their travel needs throughout Japan.
You will work closely with our team to ensure seamless trip planning and execution, providing exceptional service to our clients from start to finish.
Responsibilities:
Client Communication: Communicate with clients via email, phone, and in-person meetings to understand their travel preferences, interests, and requirements.
Itinerary Planning: Design customized itineraries tailored to each client's preferences, including transportation, accommodations, activities, dining reservations, and cultural experiences.
Reservation Management: Coordinate and confirm reservations for flights, hotels, tours, transportation services, and other travel-related activities.
Vendor Coordination: Liaise with local vendors, tour operators, and hospitality partners to ensure seamless execution of planned activities and services.
Travel Documentation: Provide clients with all necessary travel documentation, including itineraries, booking confirmations, and other relevant information.
Client Support: Offer ongoing support to clients throughout their travels, addressing any questions, concerns, or unforeseen issues that may arise.
Destination Knowledge: Stay updated on travel trends, destination highlights, cultural nuances, and local regulations within Japan to provide accurate and insightful recommendations to clients.
Quality Assurance : Ensure that all aspects of the travel experience meet or exceed client expectations, and promptly address any feedback or issues that arise.
Administrative Tasks: Perform administrative duties such as maintaining client records, processing payments, and generating reports as needed.

Were looking for a Senior data Analyst with experience analyzing website data. 
*Hybrid Model
*Direct Employment Position
Our data analyst team analyzes everything on our website, not only for their immediate use but also for how they connect to high-level company KPIs. The role requires understanding web development and how data is gathered, analysis of site usage and a/b tests, data visualization and how different kinds of data can be presented most clearly, and business KPIs and how they are measured.
But more than that, were looking for experienced analysts that can bring us new ideas about how to analyze and extract insights from website data. Our ideal candidates have measured KPIs that we havent measured or used new ways to explain user retention, or analyzed features of users data that we havent analyzed.
Analyzing the behavior of users on our site and apps:
-Build and maintain dashboards that visualize the usage of single or multiple features and how that usage drives company KPIs.
-Answer questions about site usage or user behavior based on deeper analyses.
Analyze and track high-level KPIs such as conversion, retention, churn, recurring revenue, engagement, cross-device usage, e-mail and notification usage, and more.
Communicate with business stakeholders on analysis results, how they relate to business, and what business suggestions result from the analysis.
Run the whole data flow for site and app features, from defining KPIs, specifying data collection for development team implementation, and building and maintaining iterative versions of dashboards with both low-level and high-level views of collected data.
Split tests of product features:
-Design a TEST with clear success criteria
-Monitor TEST integrity
-Analyze results and give recommendations
-Use segmentation and clear cohort analysis to validate significant conclusions
-Conduct exploratory analysis to identify trends and opportunities

Join the family as our Marketing Coordinator (Full-Time, Hybrid Herzliya). You will be developing and implementing a marketing plan aligned with ESRAs strategic growth objectives, as well as supporting our fundraising initiatives.