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We are the Identity, IAM, and SSO team-the frontline architects of secure friction-free access for our enterprise. We unify human employees, static workloads, and dynamic AI agents under a seamless Single Sign-On and zero-trust framework, protecting sensitive systems. We are looking for a visionary Senior Staff Software Engineer to lead the technical strategy, multi-year architecture, and global engineering vision for our Human & Non-Human Identity unified platform. As a principal technical authority, you will use AWS architecture, AWS CDK, and .NET to design next-generation cybersecurity and identity management capabilities. You will influence cross-organizational tech decisions, collaborate with group leaders and chief architects, and set the benchmark for resilience, security, and global cloud scale across multiple engineering teams.
Your Impact:
Define the long-term technical roadmap, system design patterns, and architectural evolution for global identity services across the enterprise.
Partner closely with group Leadership, Chief Security Architects, and Product Directors to align business strategy with engineering execution.
Solve the hardest technical, security, and scalability challenges across cloud ecosystems, distributed databases, and high-availability identity backbones.
Establish engineering culture, architectural standards, and security paradigms across multiple development teams and product lines.
Evaluate next-gen cloud capabilities, security mechanisms, and AI/ML integrations to maintain industry leadership.

Your Career
Join the Cortex Product Analytics team and help shape product strategy through data and AI. As a Principal Product Analyst, you will transform product usage, customer behavior, and business insights into recommendations that influence roadmap decisions, improve customer outcomes, and drive product adoption.
Working closely with Product, Engineering, Design, GTM, and Customer Success, you will define trusted product metrics, leverage AI to accelerate analysis and uncover insights, and enable data-informed decision-making across the Cortex portfolio.
Your Impact
Partner with cross-functional teams to define product success metrics and answer strategic business questions.
Analyze product usage and customer behavior using data and AI to identify opportunities to improve adoption, engagement, and customer outcomes.
Translate complex datasets into actionable insights that influence product strategy and roadmap decisions.
Define and maintain trusted product KPIs, executive dashboards, and scalable measurement frameworks.
Partner with Engineering and Product Management to ensure high-quality product instrumentation and analytics.
Leverage AI-powered analytics and automation to improve insight generation, reporting efficiency, and decision-making.
Champion analytics and AI best practices to foster a culture of data-informed product development.

We are seeking a Staff Software Engineer to serve as a technical anchor for our Identity Directory Service and User Management engineering team. You will drive the architectural design, technical roadmap, and implementation of high-throughput, mission-critical SaaS services using AWS architecture, AWS CDK, and .NET. In addition to technical execution, you will mentor engineers, guide design decisions across teams, and ensure our systems satisfy demanding scalability, security, and performance standards (NFRs).
Your Impact
Architectural Leadership: Drive end-to-end design and system architecture for enterprise-grade Identity & User Management cloud services.
Technical Strategy: Partner with Product Managers and Security Architects to translate complex identity and cybersecurity requirements into scalable software architecture.
Engineering Standards: Elevate technical excellence across the team by setting standards for code quality, resilience, telemetry, and automated testing.
Mentorship & Growth: Technical coaching and mentoring for mid-level and senior engineers to foster team growth and best practices.
Innovation & Problem Solving: Solve complex system bottlenecks, evaluate emerging tech stacks, and optimize AWS infrastructure costs and performance.

We are seeking an experienced, people oriented Engineering Manager to lead our high-performing Identity Directory Service and User Management engineering team. In this role, you will balance technical leadership, people development, and operational execution to deliver secure, scalable, and resilient SaaS cloud services.
Working in close partnership with Product Management, Security Architects, and cross-functional engineering leaders, you will foster a culture of continuous delivery, technical excellence, and innovation. You will empower a team of talented engineers, remove roadblocks, and ensure our systems satisfy demanding global scale, high throughput, and Non-Functional Requirements (NFRs).
Your Impact
Execution & Product Delivery: Drive agile engineering practices to deliver high-quality, production-ready features on schedule while maintaining a strong balance between feature delivery, platform health, and technical debt.
Technical & Architectural Oversight: Partner with domain experts to guide architectural decisions, review designs, leveraging no-code, low-code, and AI-based solutions.
Operational Excellence: Maintain high standards for service reliability, production health, automated testing (CI/CD), and incident response.
People Leadership & Growth: Mentor, coach, and grow a high-performing team of software engineers; conduct 1:1s, support career development, and foster an inclusive, high-trust engineering culture.
Cross-Functional Collaboration: Align team goals with Product Managers, Security Architects, and global stakeholders to translate business strategy into clear technical execution plans.

We are looking for a visionary Senior Staff Software Engineer to lead the technical strategy, multi-year architecture, and global engineering vision for our Identity Directory Service and User Management platform. As a principal technical authority, you will use AWS architecture, AWS CDK, and .NET to design next-generation cybersecurity and identity management capabilities. You will influence cross-organizational tech decisions, collaborate with group leaders and chief architects, and set the benchmark for resilience, security, and global cloud scale across multiple engineering teams.
Your Impact
Strategic Technical Vision: Define the long-term technical roadmap, system design patterns, and architectural evolution for global identity services across the enterprise.
Cross-Organizational Influence: Partner closely with group Leadership, Chief Security Architects, and Product Directors to align business strategy with engineering execution.
High-Impact Architecture: Solve the hardest technical, security, and scalability challenges across cloud ecosystems, distributed databases, and high-availability identity backbones.
Technical Excellence & Culture: Establish engineering culture, architectural standards, and security paradigms across multiple development teams and product lines.
Tech Pioneer: Evaluate next-gen cloud capabilities, security mechanisms, and AI/ML integrations to maintain industry leadership.

You'll be a key part of the Cortex Cloud DevOps group, responsible for ensuring our high-scale production services are reliable, secure, and performant. You'll have a direct impact on hundreds of developers by improving their daily workflows.
Your Career
Design and scale: Architect, build, and maintain production services for our thousands of Kubernetes clusters.
Infrastructure as Code: Develop and manage infrastructure as code to orchestrate our production and development environments.
Security first: Secure our production environments and integrate cutting-edge security tools and features.
Improve developer experience: Propose and implement processes and improvements that enhance the workflow for hundreds of developers.
Build and automate: Create robust CI pipelines and automation processes.
Collaborate: Partner closely with development teams to enhance software architecture for improved scalability, reliability, and cost-efficiency.

We are looking for an experienced Engineering Escalation Manager to join our team and serve as a key bridge between Engineering, Support, Product, Customer Success, and Sales. In this role, you will drive strategic initiatives, improve operational excellence, and ensure we deliver an exceptional customer experience at scale.
Key Responsibilities
Become a subject matter expert in customer challenges within the IAM domain, driving alignment across Support, Sales, Customer Success, Product, and Engineering to improve collaboration and accelerate resolution of critical issues.
Partner with Engineering and Support Engineering teams on strategic, global initiatives that improve scalability, efficiency, and customer outcomes.
Collaborate with cross-functional leaders to identify operational gaps, implement improvements, and establish best practices that enhance customer experience.
Own and continuously improve escalation processes, ensuring high-impact customer issues are effectively managed, resolved, and transformed into actionable product insights.
Build and optimize feedback loops between customers, support teams, and engineering teams to ensure customer insights influence product strategy and roadmap decisions.
Leverage data and operational insights to identify trends, improve team performance, and drive continuous improvements in product adoption and customer satisfaction.

We are seeking a Senior Principal Software Architect to define and drive the long-term architectural vision for our Identity Platform. In this role, you will lead the design and evolution of our next-generation Identity services, ensuring they meet the highest standards of scalability, security, resiliency, and operational excellence. As one of the organization's senior technical leaders, you will shape architecture across multiple product areas, influence strategic technology decisions, and partner with Engineering, Product Management, Security, and Architecture leadership to build a world-class Identity platform. You will establish architectural standards, mentor engineering teams and architects, and drive modernization initiatives that accelerate innovation while reducing technical debt.
Key Responsibilities
Define and evolve the long-term architecture and technology strategy for the Identity Platform.
Lead the design of large-scale, cloud-native SaaS systems that meet demanding scalability, security, availability, and performance requirements.
Establish architectural principles, design standards, and engineering best practices across multiple teams and organizations.
Partner with Product Management, Engineering, Security, and fellow architects to translate business and cybersecurity requirements into scalable technical solutions.
Drive modernization initiatives, simplify complex systems, and strategically reduce technical debt.
Lead architecture reviews, identify technical risks, and guide teams toward successful implementation.
Mentor architects and senior engineers, fostering technical excellence and growing future technical leaders.
Represent the Identity organization in architecture forums and contribute to the broader engineering strategy across Palo Alto Networks.

We are looking for an experienced and strategic Group Manager to lead our Directory Services group within the Identity organization. In this key leadership position, you will manage and inspire engineering teams spread across multiple geographies, driving one of the foundational, mission-critical services of our Identity platform. Directory Services sits at the heart of our security and identity ecosystem, serving as the high-scale foundation for user authentication, enterprise directory integration, and data sync across enterprise environments. As a manager of managers, you will be responsible for defining the technical and operational vision, scaling high-availability distributed systems, nurturing talent across global offices, and ensuring our identity infrastructure meets the rigorous security and reliability demands of enterprise customers worldwide.
Key Responsibilities
Multi-Geo People & Organizational Leadership: Lead, mentor, and grow team managers and senior technical leaders across global geographies. Scale the group through strategic recruitment, team structuring, and proactive talent development.
Service Vision & Strategy: Own the vision, engineering execution, and strategic roadmap for Directory Services-one of Identitys key foundational pillars.
Scale, Reliability & Security: Ensure ultra-high availability, low-latency performance, seamless scalability and robust security standards.
Cross-Organizational Collaboration: Partner closely with Product Management, Security Architects and multiple R&D units.
Rapid & Critical Incident Response: Lead cross-regional response to high-priority operational or security events related to directory environments, driving rapid resolution and long-term systemic mitigations.
Thought Leadership in IAM: Stay at the forefront of modern Identity & Access Management (IAM) practices and enterprise directory protocols.

Are you passionate about dissecting the intersection of Identity, SAAS, and Cloud infrastructure? We are looking for a visionary Security Researcher to join our team and redefine how organizations understand and mitigate risks across their SaaS and Cloud ecosystems. In this role, you will be investigating the fundamental ways services are utilized and how their configurations can be exploited by modern adversaries. You will bridge the gap between abstract SaaS & cloud architecture and real-world attack execution, transforming complex research into actionable guidance. If you thrive on deconstructing TTPs and building the blueprints for resilient service usage, this is your opportunity to lead the charge in a world-leading cybersecurity company.
Key Responsibilities
Lead ongoing investigations into the risks associated with SaaS, Identity and Cloud platforms, focusing on how these services are integrated within broader environments.
Analyze the functional 'how-to' of cloud services to identify inherent risks and develop robust strategies for secure implementation and usage.
Stay ahead of the curve by researching real-world attacker methodologies and translating these behaviors into practical mitigation strategies.
Design and execute high-fidelity attack simulations in lab settings to observe adversarial behavior firsthand, specifically focusing on identity-based and SaaS.
Create comprehensive research outcomes that guide customers on how to use services securely from the ground up.
Foster a culture of excellence within a diverse team of experts, sharing insights that influence the next generation of cloud and identity security products.

This role is ideal for experienced backend engineers (ideally with strong Python skills) looking to transition into program leadership.You must thrive in a fast-paced environment and bring a proven track record of designing, building, and operating AI agents or agentic workflows.
We are at a pivotal point in our journey, transforming how we deliver product integrations-the core of our platform-by shifting from manual engineering to AI-first workflows powered by agents and agentic pipelines.
As a Senior Technical Program Manager, you will lead this transformation. You will collaborate closely with Customers, Partners, Product, and Engineering to scope and design integrations with IT and security tools. Simultaneously, you will redefine the entire integration lifecycle-using AI to automate how customer requests are analyzed, connector designs are created, and software is delivered from early access through full launch.
Your Impact
Lead AI Workflow Transformation: Drive the evolution of key business and engineering workflows from manual execution to AI-first, agent-driven processes.
Design & Scale Agentic Pipelines: Build, deploy, and continuously optimize multi-agent workflows that automate the lifecycle of integration requests-from intake and API requirement analysis to automated design generation, code reviews, and validation.
Drive Technical Integration Scoping: Work closely with Customers, External Partners, Business Development, Product, and Security Architects to scope use cases and create technical design requirements for third-party IT and security integrations.
Enhance Engineering Productivity: Improve developer throughput and software quality by integrating AI-powered tools (e.g., GitHub Copilot, OpenAI APIs) and agentic knowledge systems into the daily engineering lifecycle.
End-to-End Program Ownership: Support cross-functional teams throughout the full software development lifecycle of integrations, establishing scalable operational engineering processes to transition projects seamlessly from early access through full launch.
Cross-Functional Alignment: Partner with cross-functional peers to align solutions, resolve conflicts, clear operational bottlenecks, and drive complex technical issues to resolution.

As a Senior Technical Product Engineer, you will be a key bridge between the product and the field, ensuring our product meets customer needs and that customers maximize its value. You will act as the product expert for customers and field agents, managing technical engagements from pre-sales to post-sales. Your role involves designing integrations and translating customer requirements into scalable product capabilities, ultimately shaping the future of our offerings.
Key Responsibilities
Collaborate with Sales, Product Management, partners, and customers to drive innovation and ensure secure, scalable adoption of AES solution.
Lead complex, cross-functional projects that shape the product roadmap and align with field-driven priorities.
Design and oversee customer POVs, deployments and integrations (APIs, workflows, security controls) and identify new integration opportunities.
Provide actionable feedback to Product Managers to influence development in areas such as cloud posture, workload protection, and identity management.
Design and deliver automation content, playbooks, and lead enablement initiatives across partners, sellers, and customer facustomer-facingcing roles.
Advocate for best practices in securing modern application architectures using automation, contextual risk insights, and risk driven policies.

Own the internal DevEx platform roadmap backlog, translating organizational strategy and R&D needs into prioritized initiatives that deliver measurable value across the R&D organization. Work closely with internal customers within R&D, aligning tightly with the External developer PM
Key Responsibilities
Requirement Definition (the core of the role): Create and own the requirements for the platform solutions we build for our developers. You continuously synthesize and prioritize four inputs into a clear, coherent product direction:
Strategic priorities - the direction set with the Chief Architect on where platform investment should go.
Organizational needs - the recurring challenges and demands surfaced by R&D divisions and their leadership.
User feedback - direct input from the internal developers who use the platform day to day.
Architectural guidance - professional input from Architects, both within the Chief Architect Office and across the product-specific architecture teams.
Platform Product Ownership: Serve as the product lead for the internal platforms and tools our engineering teams build for our developers - for example, our agentic developer platform, among a growing set of developer-experience capabilities. Define what each should do and the outcomes it should deliver, and keep the portfolio aligned to a shared vision.
Prioritization & Roadmap: Maintain a clear, well-reasoned view of what matters most and why, so platform teams always know what to build next and the organization understands the rationale.
Cross-Functional Alignment: Drive the work processes that turn inputs into shipped platform capabilities, partnering across engineering managers, directors, and architects. Set direction, align stakeholders, and keep initiatives moving forward.
Feedback & Impact: Establish durable channels to collect and synthesize developer feedback and adoption signals, feed them back into the requirements, and demonstrate the platform's impact on developer productivity.