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We're seeking a Senior Customer Support Specialist - a deep technical expert on the platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities:
Own and resolve the most complex, technically ambiguous, and escalated support cases for our customers worldwide.
Provide expert-level application support on our platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics).
Diagnose issues that span multiple systems (CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes.
Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
Make the customer feel confident and well taken care of, even in the most technically difficult situations.

Were looking for a Director of Customer Success Operations to own and scale our post-sales operating engine. This is a pure CS Operations role-focused on process, systems, data, and execution.
You will not manage customer accounts and this is not a Revenue Operations position.
Youll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.
Key Responsibilities:
Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
Build, standardize, and enforce CS playbooks, processes, and SLAs.
Own customer health scoring, churn risk signals, renewal forecasting, and CS dashboards.
Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
Implement automation and AI-driven workflows to improve efficiency and scale.
Ensure process compliance, data quality, and consistent execution across CS and Support.
Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve.

Required Customer Success Manager
Description
We are building the future of agentic revenue technology. Trusted by leading global businesses, were redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of our platform.
Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth-by combining technical execution, strategic guidance, and strong relationship management.
You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes.
The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
Key Responsibilities:
Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
Lead and execute customer implementations.
Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

We are looking for a Staff Software Engineer to drive the strategic technical direction of our billing platform, architect major end-to-end distributed systems, and provide high-impact technical leadership across our engineering organization.
As a Staff Software Engineer and key technical leader, you will partner with executive and cross-functional stakeholders to design, architect, and scale our next-generation billing and subscription management platform while setting engineering standards and technical strategy.
Responsibilities
Define and drive the platform's technical strategy and vision to empower the broader engineering organization.
Articulate architectural vision and complex system designs to both technical and executive audiences.
Establish high engineering standards and govern architectural consistency across all platform microservices and infrastructure.
Evaluate industry trends and emerging technologies to guide long-term architectural choices.
Partner with R&D leadership to elevate engineering execution, culture, and technical capabilities.
Architect for high availability, fault tolerance, and multi-tenant scalability while proactively driving initiatives to reduce technical debt.

We're hiring a part-time assistant to support day-to-day operations on our AI voice-agent training platform. This is a hands-on, junior-level position with training provided, a strong fit for a student looking for practical experience with AI systems.
- Draft and refine the instructions that shape how our agents behave
- Support the creation of new agent demos
- Review agent interactions for quality and flag issues
- Help maintain and update content used by our AI agents
- Work closely with the technical team to learn and apply our processes

We are looking for a .NET Developer with 2+ years of experience building and maintaining backend services and building engines for I Lottery games using C#, .NET, ASP.NET Core, and SQL Server.

Responsibilities

Develop, maintain, and integrate .NET applications
Develop engines for i Lottery Games
Write clean, reusable, and maintainable code
Collaborate with cross-functional teams, including front-end developers, QA engineers, and product owners