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we are a world-leading online trading platform with hundreds of thousands of active users placing millions of trades a month.
Our mission is to disrupt the age-old trade markets by building digital technologies that make trading around the world accessible and more efficient.
What to Expect - The Role
Your job is to anticipate the products and features our traders want, and then help to deliver them - leveraging the latest innovations in technology to create the best user experience possible.
our company R&D Product Manager role combines 4 main areas:
Work with stakeholders (Regulation, Finance, Operations, Marketing, BizDev, and more) and gather requirements, create specifications, perform market analysis, generate roadmap and prioritization.
Work with an Agile-Scrum cross-functional team of talented individuals from multiple disciplines such as Backend, Mobile, Web, QE, Designers, UX specialists, and others to deliver the company roadmap, initiatives, and unplanned work.
Plan A\A\B experiments and KPIs, and have a deep understanding of your domain customer behavior both quantitative and qualitative.
Lead large company-wide initiatives.
All to deliver great products that drive value for our traders.
What Youll Do - Responsibilities
Gather requirements from different sources and stakeholders - understand existing and future use cases, discuss alternatives using supporting data, and evaluate pros, cons, and ROI.
Prioritize R&D efforts by contributing your insights to the Product Roadmap.
Take full responsibility and ownership of the product from inception to production.
Guide and work closely with the R&D team throughout the end-to-end development process.
Monitor KPIs and business success using various BI tools (Tableau, Heap).
Drive cross-department project management for effective execution.
Be the domain expert (SME), mastering customer needs and product capabilities.

We are looking for a Sales Associate.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve quarterly quotas.
Research accounts, identify key players, and generate interest
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipelines and close deals.
Perform effective online presentations to prospects.

We are looking for a highly motivated Web engineer specializing in creating exceptional user experiences for our users.
You must demonstrate strong software engineering skills, excellent interpersonal communication, extreme ownership, and the ability to accept and give meaningful technical feedback.
You will be responsible for designing architecture, writing correct, robust code, maintaining and improving existing functionality, and shipping new features.
You will work as part of a Scrum-Agile cross-functional team and collaborate with backend engineers, quality engineers, product managers, designers, and more.
Our team strives to set the bar for trading Web user experience. We want to work with people who are excited by this goal and have the talent to deliver on it.
What Youll Do - Responsibilities
Architect, implement, and maintain web-based client-side.
Optimize code for performance, stability, and maintainability.

We are looking for a Senior DevOps.
As part of our R&D team, the candidate will contribute to following processes:
Manage, design, develop and support all CI-CD related infrastructures.
Automate processes following continuous integration, deployment, and delivery.
Create & Maintain application installers (Windows/Linux)
Improve and support Git workflows.
Research and integrate new technologies into the R&D stack.

We are looking for a Customer Field/Support Manager for post-sale activities.
The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support at the customers site.
Responsibilities:
Provide Tier 1-3 level support including reproduction and documentation of system events.
Lead, mentor, and motivate the support teams, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service.
Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence.
Onsite and Remote installation Worldwide.
Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
Perform onsite customer training during initial installation and ongoing as required.
Collaborate with customers to engineer effective solutions incorporating our product.
Collaborate with the Pre-Sales and Sales Team as needed to educate as well as get customer needs/requirements.
Monitor all assigned cases for customer support and update all activities on the company tracking system.
Documents service and installation actions by completing forms, reports, logs, and records.

we are looking for a motivated and creative Software System Engineer who will be part of the R&D group, and provide technical leadership and help Engineering build next-generation products to manage modern software releases.
This role will report directly to the VP R&D, and involves defining system architecture, dealing with Engineering-centric requirements, researching technical innovations, and engaging in POCs gauging technical risk. Candidates must have solid experience working on complex systems, as well as with software architecture and design process.
Responsibilities:
Technical lead of multidisciplinary system development
Communicating business requirements, criteria and needs to software development teams
Researching and evaluating technical standards and tools for a project and determining which ones are the optimal choice
Assist in defining coding standards and guidelines for developers to follow.
Designing and revising a projects structure
Distributing development tasks to a team of software engineers
Writing sections of code as part of development in a project
System characterization, system documentation management and address system requirements
Architecture definition and requirements analysis and definition
Enhance operations by performing systems analysis; suggest modifications in procedures and policies
Provide architectural oversight and guidance to Engineering teams
Evaluate new technologies
Participate in senior technical job interviews as needed

As a Backend Developer, you will be involved in all stages of production from architecture, designing, coding, deploying and maintaining.

End-to-end development
Contribute to technological and architectural decisions
Work collaboratively with professional developers, Designers, and Product Managers to deliver a high-quality product.
We are using: .net core C#, mongodb, redis, kafka, rds-postgres, kubernetes, graph-db Arango DB, python (our cli), fully CI/CD, terraform, docker

Were looking for an innovative engineer to join our team and help build, optimize, and expand the capabilities of our Rust-based SAST engine. This role involves close collaboration with a multidisciplinary team, contributing to the performance, functionality, and language support of the engine.

Key Responsibilities

Develop & Optimize: Enhance and maintain the Rust-based SAST engine, ensuring high performance and reliability.
Collaborate: Work closely with the SAST team to implement features and extend support for additional programming languages.
Design & Architecture: Participate in technical discussions, contributing to architecture and design decisions for the SAST engine.

As a Senior DevOps Engineer, you will provide strong technical skills, increase operational efficiency, you will design and implement scalable systems that will keep Cycode running smoothly, and support our significant business growth. You will join an innovative, high-performance R&D department and work with cutting-edge technologies in a dynamic and agile environment.

Our technology stack:

Multi-cloud (AWS, GCP, Azure)
Kubernetes (Native, GKE, EKS, K3S, AKS)
Code (Python, Node.js, Go, Bash)
Databases (MongoDB, ArangoDB, Postgres, Prometheus, BigQuery)
CI/CD (GitLab CI, CircleCi)
IaC (Terraform)

We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
Strategic Leadership

Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development

Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence

Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience

Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.

Responsibilities:

Customer Support:

Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:

Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:

Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:

Contribute to the development of documentation to streamline support processes.

Be part of a team that pushes boundaries, developing custom silicon solutions that power the future of our company's direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.
In this role, you will be part of a team developing Application-specific integrated circuits (ASICs) used to accelerate networking in data centers. You will have dynamic, multi-faceted responsibilities in areas such as project definition, design, and implementation. You will participate in the design, architecture, documentation, and implementation of the next generation of data center accelerators.
You will also be responsible for performance analysis for a networking stack.
The ML, Systems, & Cloud AI (MSCA) organization at our company designs, implements, and manages the hardware, software, machine learning, and systems infrastructure for all our company services (Search, YouTube, etc.) and our company Cloud. Our end users are our customes, Cloud customers and the billions of people who use our companyservices around the world.
We prioritize security, efficiency, and reliability across everything we do - from developing our latest TPUs to running a global network, while driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including our company Clouds Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers.
Responsibilities
Lead an ASIC subsystem.
Understand how it interacts with software and other ASIC subsystems to implement groundbreaking data center networks.
Define high-performance hardware/software interfaces. Write micro architecture and design specifications.
Define efficient micro-architecture and block partitioning/interfaces and flows.
Implement designs in SystemVerilog.