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Were looking for an experienced Engineering Group Manager to join our growing R&D organization in Tel Aviv. In this role, you will lead and scale a group of teams responsible for the core of AI products. A key focus of this role is to drive the growth of the product offering, executing quickly, innovating, and continuously improving the existing product to ensure it remains production-ready, scalable, and reliable AI.

You will play a key role in shaping and executing our technical vision, driving the evolution of our conversational AI, and building a strong, high-performing engineering organization while working super closely with the product team. This role reports to the CPTO.

Responsibilities
Lead, scale, and mentor an engineering group of 15-20 engineers, delivering complex, AI-driven products at scale.
Manage Team Leads and Partner closely with the CTO to translate technical vision into execution and ensure strong alignment across teams.
Collaborate deeply with Product Managers to define and execute the roadmap for core product.
Drive continuous improvement of R&D processes, structure, and engineering culture to support rapid growth and high-throughput environments.
Foster technical excellence, mentor future leaders, and build a strong leadership pipeline within .
Own cross-functional collaboration, ensuring strong synchronization between your group and other departments across the company.

We are searching for a Senior Data Engineer to join our growing team in Tel Aviv and serve as a cornerstone of data evolution. We need an experienced, high-impact engineer ready to elevate our infrastructure from "functional" to "world-class."

As a pivotal member of the team, you wont just build pipelines; you will architect the future of our data ecosystem. Were looking for someone who obsesses over query latency, high-performance analytics, and cost-efficiency - someone who views data integrity as non-negotiable and thrives on turning complex event streams into elegant, scalable models.

Responsibilities
Lead the end-to-end data strategy, evolving our event-driven architecture to ensure seamless, low-latency data flow across the organization.
Design and implement robust, scalable data models that serve as the "single source of truth" for the entire organization.
Act as our internal Snowflake expert - optimizing performance and cost through best practices in clustering, materialized views, and warehouse management.
Build and maintain sophisticated ELT/ETL pipelines that transform raw event data into actionable insights, with a heavy focus on reliability and observability.
Proactively identify infrastructure bottlenecks and re-engineer processes to handle increasing scale without breaking a sweat.
Partner closely with Product and Engineering teams to translate business needs into technical reality, while mentoring analysts and peers on high-quality SQL and architectural standards.

We are seeking a highly motivated and experienced Senior Product Analyst to join our team. This position is part of our Voice Group, reporting to the Data Team Lead. You'll be the analytical backbone of the team, working side-by-side with PMs and engineers to find what's working, what can be improved, and what to build next.

We are looking for someone with a relentless curiosity for both user behavior and AI/ML mechanics; someone who understands how models function and possesses a natural drive to dig into data anomalies until they make sense. Your work will directly shape how our voice agents perform, from surfacing patterns in conversation data to providing the inputs that improve our models.

Responsibilities
Analyze conversational data at scale to uncover opportunities for improving resolution rates, success rates, conversation depth, and growth.
Partner closely with Voice PMs to translate data findings into product priorities and roadmap inputs.
Provide the analytical insights and requirements that drive model improvements while collaborating with ML and engineering teams to define and own end-to-end success metrics.
Build and maintain dashboards and metrics that give the Voice group a shared, reliable view of performance.
Design and analyze experiments and A/B tests to validate hypotheses about agent behavior, conversation flows, and user outcomes.
Develop a deep understanding of our conversational data, taking full ownership of the analytical infrastructure to ensure the highest standards of data integrity and becoming the primary storyteller for your domain.
Proactively investigate data anomalies or gaps to identify root causes and propose solutions without waiting for external direction.

You will be the expert developing our go-to-market strategies, including segmentation, pricing and packaging plans and product naming.
Youll collaborate with the marketing and product teams to lead product launches, and own the creation of product-specific sales and marketing collateral that includes one pagers, decks, landing pages, webinars and more
Youll own competitive intelligence and market analysis, identifying trends, threats, and opportunities for growth and conveying differentiation to our GTM teams.
Youll collaborate closely with the sales teams and product teams to create a feedback loop that delivers insights that impact the product roadmap
You will be responsible for developing positioning, messaging, competitive differentiation, and enabling the sales and marketing teams to work efficiently together to generate and close opportunities
Youll find creative ways to tie our value props into strong brand campaigns, alongside our growth and content marketers

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.