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Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have
* Help customers reach activation and first value faster through clear, well-managed implementations.
* Improve onboarding completion rates and remove recurring technical and operational blockers.
* Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation
* Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success.
* Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders.
* Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion.
* Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery
* Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues.
* Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements.
* Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes
* Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed.
* Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs.
* Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience.
* Define and own onboarding KPIs, including completion rates, time to activation, and time to value.
* Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion.
* Introduce auto

We are looking for a Director of R&D to take full ownership of the technology organization: the team, the architecture, the platform, and the technology direction. You will lead a small, senior engineering group and partner directly with the CEO and product to shape and deliver the roadmap.
This is a hands-on leadership role. You will be close to the systems and the code, and you will be the person we rely on to lead engineering through a period of fast growth.
Responsibilities:
Lead, mentor, and empower the team. Develop team leads and senior engineers, push ownership down, and grow the next layer of leadership from within.
Scale the organization with the business. Own hiring, structure, and process so the team can grow quickly without losing quality or velocity.
Own platform uptime and performance. Define and hold SLOs, and build the observability, on-call, and performance practices behind them.
Own architecture and technology direction. Extraction orchestration, the unblocker and anti-detection layer, proxy integration, and the infrastructure underneath, on a Node.js/TypeScript core.
Drive AI adoption in the product and in the team. Adaptive extraction, self-healing collectors, anomaly detection, and AI-assisted development as a default working practice.
Own execution end to end. Turn business priorities into a sequenced technical plan with the CEO and product, and hold the bar on quality, testing, and release discipline.
Own the engineering budget, including cloud and infrastructure cost, a first-order concern at our traffic volumes.

We're looking for a Business Development Director to open new growth paths : new revenue streams, new products, new markets, and new partnerships. You'll report directly to the Chief Commercial Officer and work across the business to turn opportunity into revenue.
What You'll Do:
● Create new revenue streams from new and existing products.
● Bring new products and initiatives to potential customers: existing customers,
and customers within our industry and TAM.
● Lead the search for M&A opportunities, in line with management's decisions and
strategic direction.
● Structure, negotiate, and manage partnerships that create new revenue streams.
● Support entrance into new markets and verticals.
● Lead new business initiatives from concept through execution.
● Work closely with Product, Trading, Marketing, and Customer Success to turn
opportunities into results.
● Track industry trends and competitor activity to surface new opportunities early.