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we are seeking a highly skilled Senior Technical Customer Success Manager and Sales Engineer to join our growing team. This strategic role bridges technical expertise with customer engagement, ensuring that our enterprise customers achieve their business objectives through MazeBolts cutting-edge security products. This is a key role in MazeBolts success. You will serve as both a trusted advisor and technical expert, working directly with customers from onboarding through adoption and long-term success. You will also play a key role in supporting the global sales team by delivering technical presentations, guiding proof-of-concepts, and ensuring smooth evaluations that lead to customer wins and renewals. You will be managing our customers and making sure all get the value they deserve and that the value is delivered through excellent service and account management. This position requires someone with strong cybersecurity and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced, startup environment.
Duties and Responsibilities:
Customer Success & Account Management
* Serve as the primary point of contact for enterprise customers, including Fortune 500 organizations
* Manage the full customer lifecycle including onboarding, adoption, renewal, and expansion
* Understand customer pain points, compelling events, business goals, and success measures and align MazeBolt solutions to meet those objectives
* Conduct regular touchpoints such as QBRs/EBRs and ongoing strategic reviews to demonstrate value
* Drive product adoption and usage while minimizing churn and ensuring timely renewals
* Act as the customer advocate internally by relaying feedback to product, support, and management teams
* Analyze system usage to recommend additional services, training, or solutions to maximize value
* Lead customers through technical project lifecycles: architecture design (HLD, LLD), installation, configuration, documentation, and validation
* Troubleshoot and resolve complex networking/security issues to ensure resilience, compliance, and performance goals
* Map customer network topologies and translate requirements into product solutions
* Partner closely with Professional Services to deliver seamless implementations
* Educate customers on best practices for using MazeBolts products, ensuring security visibility and remediation success
* Respond to functional and technical elements of RFIs/RFPs Sales Engineering & Pre-Sales Support
* Support the global sales team in pre-sales activities, including technical presentations, product demonstrations, and evaluations
* Gather customer requirements and translate them into solution designs
* Create and manage Proof of Concepts (POCs) to ensure successful outcomes
* Assist customers in preparing infrastructure for product deployment
* Work with account teams to identify upsell and cross-sell opportunities by uncovering additional use cases Reports to: VP Services Office Location: Ramat Gan, Israel

If you are a highly experienced and accomplished sales professional with a passion for the defense industry and a background in selling control systems, we encourage you to apply for the position of Director of Sales. In this role, you will be instrumental in driving our defense sales department to new heights and contributing to the success of our innovative control solutions in the defense world. Join us, and be a pivotal force in shaping the future of our company and making a significant impact in the defense industry
Responsibilities:
End-to-End Sales Expertise: As our Defense Sales Executive, you will be responsible for the entire sales cycle, from prospecting and lead generation to closing deals and post-sales support.
* Your ability to navigate through complex sales processes and build strong relationships with key decision-makers will be crucial in achieving success. Command & Control Systems Sales: Your specialization in C2/C4I systems will be a significant advantage in identifying and capitalizing on new business opportunities within the defense industry. You will collaborate with our product development and engineering teams to present cutting-edge C4I solutions that align with the unique needs of our clients. International Sales Experience: With your extensive sales experience abroad, you will have the opportunity to expand our global reach and establish strong partnerships with international defense organizations. Your understanding of different cultures and markets will be instrumental in adapting our sales strategies to various regions. Technological Background: Your technical knowledge will help instill confidence in our customers and demonstrate the superiority of our products. Business Acumen: Capability to strategize, analyze market trends, and develop business plans that foster growth and profitability. Security Organizations Experience: Having worked in defense organizations, you possess a deep understanding of the defense sector's unique challenges and requirements. This insider knowledge will empower you to tailor our sales approach to meet the specific needs of security-conscious clients. Relationship Building: Building strong relationships with defense clients and key stakeholders will be one of your core strengths. Your ability to listen, understand client needs, and provide tailored solutions will differentiate us in the market and foster long-term partnerships. Travel: This role involves frequent travel to attend industry events, meet with clients, and explore new opportunities globally. Your passion for connecting with people and exploring new cultures will make you a successful ambassador for our company.