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As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:
Provide fast, professional, and personal support to our customers worldwide.
Work on a ticket system and communicate with the customers via emails, phone calls, and video calls.
Provide application support on our platform, mainly on configurations and integrations with other CRM platforms.
Do troubleshooting and ensure each ticket has been solved.
Make the customer satisfied with the solution and support provided.

The Senior Professional Services Consultant is an important role as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.
What You'll Own
Our Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend our solutions that align with their goals and improve user experiences.
Project Management: Lead end-to-end our projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
Data Analysis: Monitor and analyze our usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase our effectiveness and user engagement.
Knowledge Transfer: Conduct training sessions for customers on our best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
Troubleshooting: Identify and resolve any issues related to our implementation, ensuring smooth functionality across different platforms and devices.
Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
** Please note: The work week for this position is Monday - Friday (Sunday is a day off).

We are looking for a DevSecOps Engineer to join our amazing Security Cloud Engineering team. We are developing our revolutionary runtime engine and transforming the online experience for hundreds of millions of users. We are looking for people who are passionate about leading technology to the extreme.

As part of the Security Cloud Engineering team, youll do the following:
Promote a strong security culture using security-driven awareness and best practices for continual security improvement across the business.
Ensure that security countermeasures, mitigations, and containment strategies are implemented on both infrastructure and applications.
Leverage AI within the DevOps and DevSecOps landscapes to maximize security ROI while driving innovation across the global company.
Secure and optimize our cloud services, to ensure robust security and compliance.
Establish and enforce DevSecOps best practices within our CI/CD pipelines and automation processes.
Automate the deployment of security controls and processes to ensure consistent and scalable protection for all security layers.
Develop and implement strategies for proactive threat detection and risk mitigation.
Collaborate with Security, Engineering, and DevOps teams to define and execute security strategy.