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As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

We are seeking an experienced and motivated DevOps Engineer to join our growing team. In this role, you will have the opportunity to design, deploy, and maintain complex systems end-to-end in cloud environments. Your expertise will drive automation, enhance deployment pipelines, and optimize our platform's performance and scalability.
Responsibilities:
Build and manage scalable, reliable, and secure infrastructure in cloud environments, preferrable AWS.
Develop scripts and automation tools for infrastructure management using Python and Bash.
Design and implement CI/CD pipelines for efficient and seamless software delivery.
Manage deployments of complex systems end-to-end in multi-cloud environments.
Collaborate closely with engineering teams.
Use Terraform or equivalent technologies to automate and implement infrastructure as a code

DevOps Engineer (5556)
We are looking for a DevOps Engineer to lead and implement modern DevOps practices across the development lifecycle in a dynamic and tech-driven environment.

Responsibilities:
Drive the adoption and implementation of DevOps methodologies based on project requirements
Build and maintain scalable, flexible, and efficient CI/CD pipelines
Support development and integration teams throughout the release process to development and customer environments
Continuously improve processes through optimization and automation
Work with advanced technologies and tools to streamline delivery and ensure high system  availability.
Location: Haifa, Israel.
CV to our e-mail.

We are seeking a highly skilled Solo DevOps Engineer to join our team at Lawyal. The ideal candidate will have a strong background in cloud infrastructure, particularly with AWS services, Kubernetes, and CI/CD pipelines. You will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring scalability, reliability, and cost-efficiency.
Key Responsibilities:
Cloud Infrastructure Management:Design and manage AWS resources including EC2, EKS, RDS Aurora, S3, CloudFront, and DNS.
Implement infrastructure as code using Terraform.
Optimize cloud costs while maintaining performance and scalability.
CI/CD Pipeline Development:Develop and maintain CI/CD pipelines using GitHub Actions, Argo CD, and Helm.
Automate deployment processes to improve efficiency and reduce errors.
Containerization and Orchestration:Utilize Kubernetes for container orchestration and management.
Ensure high availability and scalability of applications.
Security and Compliance:Implement security best practices in line with HIPAA, SOC II, and ISO standards.
Collaborate with the security team to ensure compliance and protect company data.
Leadership and Communication:Lead cloud infrastructure projects from conception to completion.
Communicate effectively with cross-functional teams and stakeholders.
Provide mentorship and guidance on DevOps best practices.

We are seeking a highly skilled Solo DevOps Engineer to join our team at Lawyal. The ideal candidate will have a strong background in cloud infrastructure, particularly with AWS services, Kubernetes, and CI/CD pipelines. You will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring scalability, reliability, and cost-efficiency.
Key Responsibilities:
Cloud Infrastructure Management:Design and manage AWS resources including EC2, EKS, RDS Aurora, S3, CloudFront, and DNS.
Implement infrastructure as code using Terraform.
Optimize cloud costs while maintaining performance and scalability.
CI/CD Pipeline Development:Develop and maintain CI/CD pipelines using GitHub Actions, Argo CD, and Helm.
Automate deployment processes to improve efficiency and reduce errors.
Containerization and Orchestration:Utilize Kubernetes for container orchestration and management.
Ensure high availability and scalability of applications.
Security and Compliance:Implement security best practices in line with HIPAA, SOC II, and ISO standards.
Collaborate with the security team to ensure compliance and protect company data.
Leadership and Communication:Lead cloud infrastructure projects from conception to completion.
Communicate effectively with cross-functional teams and stakeholders.
Provide mentorship and guidance on DevOps best practices.

We are seeking a highly skilled Solo DevOps Engineer to join our team at Lawyal. The ideal candidate will have a strong background in cloud infrastructure, particularly with AWS services, Kubernetes, and CI/CD pipelines. You will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring scalability, reliability, and cost-efficiency.
Key Responsibilities:
Cloud Infrastructure Management:Design and manage AWS resources including EC2, EKS, RDS Aurora, S3, CloudFront, and DNS.
Implement infrastructure as code using Terraform.
Optimize cloud costs while maintaining performance and scalability.
CI/CD Pipeline Development:Develop and maintain CI/CD pipelines using GitHub Actions, Argo CD, and Helm.
Automate deployment processes to improve efficiency and reduce errors.
Containerization and Orchestration:Utilize Kubernetes for container orchestration and management.
Ensure high availability and scalability of applications.
Security and Compliance:Implement security best practices in line with HIPAA, SOC II, and ISO standards.
Collaborate with the security team to ensure compliance and protect company data.
Leadership and Communication:Lead cloud infrastructure projects from conception to completion.
Communicate effectively with cross-functional teams and stakeholders.
Provide mentorship and guidance on DevOps best practices.

We are seeking an experienced DevOps Team Lead to lead a team of talented DevOps engineers working on a cutting-edge product in the DevOps domain. This team plays a critical role in enhancing and maintaining a high-scale SaaS platform, streamlining the delivery lifecycle for multiple products, improving developer experience, and advancing monitoring capabilities.
As part of a company deeply rooted in Kubernetes and GitOps, the DevOps team not only provides expertise in these areas but is also integral to shaping the direction of our product. This is a unique opportunity to make a significant impact in a dynamic, high-growth environment.
What Youll Be Doing:
Managing all aspects of the team's day-to-day work, planning, and prioritizing tasks and agendas while working closely with development teams, support engineers, and R&D leadership.
Leveraging a highly technical background to take on complex tasks as needed.
Ensuring the availability and smooth, cost-efficient operation of our production environment, including leading efficient incident response.
Maintaining and improving the release lifecycle for various products, ensuring frequent and reliable delivery.
Designing and embedding industry best practices for online services, including disaster recovery, business continuity, and service health measurement.
Providing development teams with platforms and tools that streamline their work and increase productivity.
Establishing a robust and reliable monitoring framework for complex distributed systems.
Driving the professional growth and development of a highly motivated team.
Constantly learning and exploring the cutting edge of DevOps tools and practices, and leading their implementation.

! We are looking for a highly motivated Director of Customers.
What You'll Do:
Strategic & Team Leadership:
Build, lead, and coach a multi-disciplinary team (CSM, Support, and Operations).
Create annual work plans, department budgets, and growth frameworks.
Define OKRs and KPIs for team performance, customer outcomes, and efficiency.
Lead weekly team meetings, one-on-ones, and development plans for team members.
Foster a culture of ownership, agility, and customer impact.
Cross-Department Collaboration:
Serve as the primary bridge between Customers and Product, BI, Sales, and Tech teams.
Participate in leadership meetings, providing insights, forecasts, and action plans to improve the product and customers satisfaction.
Ensure the voice of the customer is reflected in product roadmaps and operational decisions.
Process, Tooling & BI Ownership:
Develop structured workflows for onboarding, QBRs, feedback loops, and escalations.
Own reporting in collaboration with the BI teamcustomer health, support trends, manual ops load, integration processes etc.
Track and present operational and customer metrics to senior leadership.
Customer Lifecycle & Operations:
Design scalable onboarding processes that reduce time-to-value.
Build customer journey playbooks aligned with revenue and retention goals.
Ensure SLAs, incident response, and manual data update processes are executed at the highest standard.
Identify and implement automation initiatives to reduce manual operations.

We are looking for a DevOps Tech Lead.
As our DevOps Tech Lead, you'll spearhead innovation across multiple DevOps teams within our R&D organization. This isn't just another tech role you'll be the driving force behind our infrastructure evolution, leading teams that power modern software development through Kubernetes orchestration, cloud engineering excellence, and cutting-edge automation.You'll collaborate with brilliant minds who are passionate about building scalable, resilient infrastructure that empowers developers to deliver exceptional products. Our DevOps & Infrastructure group is the backbone of our technology organization, implementing solutions that directly impact business outcomes.
Your expertise will transform how we build and deploy software by:
Drive significant improvements in developer productivity and infrastructure reliability metrics
Create a culture of innovation, knowledge sharing, and continuous improvement
Establish standardized patterns that scale across the organization
Unifying our approach to infrastructure as code, cloud architecture, and Kubernetes management
Creating a seamless developer experience through our Developer Portal and productivity tools
Establishing architectural patterns that enable data workloads to scale efficiently
Mentoring team members to reach their full potential and grow into technical leaders.
What you'll be doing:
Design Cloud-Native Solutions - Design and implement scalable cloud infrastructure across multiple environments using Kubernetes, IaC and other tools and frameworks to power our growing technology ecosystem
Lead Technical Strategy - Define the technical vision and roadmap for our DevOps capabilities, aligning multiple teams around common patterns, tools, and practices that drive efficiency and reliability
Accelerate Developer Experience - Spearhead improvements to our Developer Portal, CI/CD pipelines, and productivity tools that empower engineering teams to ship faster with higher quality
Optimize Data Infrastructure - Engineer robust platforms that support our data-intensive workloads, ensuring performance, reliability, and cost-effectiveness for critical business intelligence systems
Drive DevOps Transformation - Mentor team members, collaborate with engineering leaders, and champion modern DevOps practices to transform how we build, deploy, and operate software at scale

We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

Looking for an opportunity to be a game changer? Ready to make an impact? Join our R&D team and help revolutionize the world of sports production!
were transforming the way sports events are captured, produced, and shared. Our cutting-edge automated solutions empower professional and amateur sports organizations to cover and monetize their games like never before.
Were looking for a hands-on R&D Technical Leader with a passion for designing and building complex software systems. This role combines deep technical expertise with strategic thinking and leadership, driving forward both the codebase and the architecture behind it.

As part of your role, you will:
Lead the technical roadmap for critical components and systems
Take ownership of complex features from architecture to production
Define and enforce high coding standards and best practices
Identify system limitations and performance bottlenecks and propose effective solutions
Collaborate with Product, QA, and DevOps to ensure quality, speed, and stability