לוח משרות דרושים הייטק מערכות מידע משרה מלאה

You will be working together with the business in building processes and solutions that simplify both for the customer and the Cellebrite employee. Key Responsibilities:
* Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
* Lead and deliver end-to-end salesforce Customer Experience solutions, driving initiatives such as Customer Success, Customer Support, Training, Services and more.
* Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
* Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
* Responsible for evaluating and recommending a configuration that maximizes software capabilities.
* Maintenance including problem (ticket) resolution within SLA and highest quality.
* Evaluate new tools to be implemented with integration to salesforce to drive solutions to business process issues and maintain data integrity.
* Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver salesforce -related tasks and enhancements
Office Location:
Petah Tikva

we are seeking an ERP Consultant to join our team! Responsibilities
* Responsibility for the end-to-end system implementation process: from the stage of collecting requirements from the customer, writing characterization documents and support to the go-live and testing stage
* Deployment and integration of ERP systems within our organization
* Ensuring that all business processes are streamlined and efficient

We are looking for a skilled and dedicated salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the salesforce platform and a passion for customer service.
Responsibilities:
Ticket Management: Proactively monitor and manage the support queue, ensuring timely review and triage of all incoming requests. Issue Investigation: Investigate and troubleshoot technical issues reported by users, meticulously documenting each step of the resolution process. Direct Support: Respond to user tickets, providing clear, accurate, and professional guidance to resolve their issues efficiently. Queue Oversight: Manage the overall support queue and track the status of tickets assigned to various team members, ensuring all items are handled promptly. Service Improvement: Identify and implement opportunities to enhance the quality and efficiency of our support services. Platform Optimization: Continuously improve the use of salesforce for our support operations, finding new ways to streamline workflows and enhance the user support experience. Knowledge Base Management: Maintain and expand our knowledge base by creating and updating articles for frequently encountered issues, empowering users to find solutions independently.