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we are looking for a Customer Support Manager.
As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.
Key Responsibilities:
Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows

Were looking for a technical professional, with proven experience for building secure, scalable artificial intelligence systems as well as data-for-AI solutions. In this role you will develop our cutting-edge AI Data platforms used by world-leading brands.
Responsibilities:
Data Pipelines: Clean, preprocess, and analyze large datasets to ensure high-quality inputs and results.
Deployment & Integration: Help deploy AI agents into production environments and integrate them into existing workflows.
Monitoring & Optimization: Evaluate model performance, test for accuracy, and tweak algorithms for continuous improvement.
Documentation: Maintain clear documentation for AI model architectures, data pipelines, and deployment processes
Scale: Build highly scalable solutions that can leverage large data sets effectively

We're looking for a proactive Compliance Officer to join our Global Compliance Department. This key role focuses on product compliance, through the enforcement of our internal standards, prevention of misuse, and the promotion of ethical practices across the organization. You'll implement business principles, ethics procedures including KYC procedures, and manage projects while supporting overall Compliance and Ethics initiatives.
Responsibilities:
Develop and maintain compliance policies, ensuring alignment with values.
Oversee ethical compliance in service usage.
Detect and prevent fraud and create prevention tools.
Conduct audits to ensure policy adherence and recommend improvements.
Communicate directly with, and evaluate customers and partners, for policy alignment and to provide guidance.
Report findings and update policies to address new risks.