The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion. Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities. This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy
Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments.
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions.
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution.
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed.
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans.
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close.
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff.
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback.
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience.
Requirements: Requirements:
4+ years of experience managing SaaS renewals, preferably in a high-growth startup or scale-up environment.
Proven track record of designing and scaling renewal and account growth processes that drive measurable impact on retention and expansion.
Deep experience using CRM and CPQ tools.
Strong organizational skills with the ability to manage dozens of concurrent renewals without missing a beat.
Strong communication and negotiation skills, with the ability to lead commercial conversations, influence stakeholders, and reinforce long-term customer value.
Deep knowledge of the SDLC.
Experience supporting technical buyers in developer tools, AI, or infrastructure software is a strong plus.
Ability to work independently in a fast-paced, remote-first company.
Nice to have:
Familiarity with SaaS legal/commercial terms (MSA, DPA, SOC2, data retention clauses, etc.).
Experience working with Global customers.
Knowledge of DevOps, AI coding assistants, or developer productivity tooling.
This position is open to all candidates.