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Chemistry Director

Location:
Park Afek, Rosh-HaAyin

Employment Type:
Full-time, 9-month maternity leave replacement position

What will you do?

Lead research, lab and printing activity experiments
Develop new products
Support existing products
Track, document, analyze and present results

We are looking for a proactive and highly organized CX Process Specialist - Engineering to join the CX Delivery team as a Maternity Leave Replacement.
This role is ideal for a CX Operations professional with hands-on experience improving processes, working with CX tools, and partnering with cross-functional teams.
The role sits at the intersection of Customer Experience, Engineering, Product, and Operations. You will help ensure customer issues, bugs, escalations, and operational processes are managed in a structured, scalable, customer-focused, and increasingly proactive way.
This is a hands-on role for someone who enjoys bringing order to complex processes, working with multiple stakeholders, identifying gaps, and using AI and automation to drive improvements from idea through implementation. A key goal will be helping CX and CX Engineering teams move from reacting to issues to identifying and addressing them proactively.
Job responsibilities
Own and coordinate CX-to-Engineering operational processes, including customer escalations, bugs, engineering tasks, and incident-related follow-up.
Manage the flow of escalations through tools such as Zendesk, Slack, and Linear-ensuring requests are correctly documented, prioritized, assigned, tracked, and communicated.
Partner closely with CXE, Engineering, Operations, Product, Support, and other stakeholders to drive timely progress and clear ownership.
Identify process gaps, recurring pain points, and manual work, and design practical improvements that increase efficiency, visibility, consistency, scalability, and proactive support.
Use AI tools, including Cursor, to explore, build, and implement automation and workflow improvements for CX Engineering processes.
Analyze relevant logs and operational data to identify recurring issues, surface insights earlier, and build or improve alerts, signals, and workflows that enable CX Engineers to investigate and act before issues become widespread or are escalated by customers.
Help maintain and improve escalation frameworks, workflows, templates, dashboards, and internal documentation.
Support incident, root-cause analysis, and retrospective processes, ensuring incidents are resolved in a fast and customer-centric way and learnings and preventive actions are captured and followed through.
Provide visibility into trends, volumes, blockers, and outcomes, helping teams make informed prioritization decisions and anticipate emerging risks.

We are looking for an exceptional software integrator to join our team. You will be responsible for Integration of embedded application software and algorithm libraries for internal and customer facing software releases.
What will your job look like:
Develop and maintain software versions in Linux environments.
Manage and control the integration branches (Git, Gitlab).
Support cross teams and cross organizations complex integration tasks.
Oversee version validation, assign issues to owners, coordinate the resolution of code conflict.
Hands-on debugging and testing of software related components.
Release & feature management in a multi-project and multi-disciplinary environment while managing CI systems for testing coverage.

We are looking for an Applied AI Engineer to join the MECI Interfaces team within the Software Engineering organization. The MECI Group enables our algorithmic development flow by building scalable CI, build, test, and AI-driven tooling that supports the full development lifecycle. Our platforms allow us to scale efficiently and increase development velocity, while maintaining high standards of reliability, collaboration, and developer well-being.
As an Applied AI Engineer, you will be at the forefront of integrating Large Language Models (LLMs) and agentic workflows into our internal platforms. Your primary goal will be to solve complex problems across the Software Development Life Cycle (SDLC) by building intuitive, AI-powered tools that directly support our developers and internal users. This role offers the unique opportunity to both expand the intelligence of our existing developer tools and architect entirely new workflows from the ground up in a highly technical, fast-paced environment.
What will your job look like?
Design, develop, and deploy AI-driven internal tools and agentic workflows that accelerate the SDLC and reduce friction for our developers.
Expand the capabilities of existing platforms by embedding smart, context-aware LLM features.
Identify high-impact bottlenecks across the engineering organization and build zero-to-one AI solutions to solve them.
Architect robust orchestration layers around LLMs, focusing on practical implementations of custom system "skills," tool calling, Model Context Protocol (MCP) integrations, memory management, and Retrieval-Augmented Generation (RAG).
Maintain a framework-agnostic approach, rapidly evaluating and adopting the most effective AI models, APIs, and open-source techniques as the landscape evolves.