As the Chargeback Team Lead, you will play a major role in managing and optimizing our chargeback processes. Youll lead a team responsible for handling chargeback management, analyzing trends, and providing insightful reports. Your expertise will contribute to minimizing financial losses, improving operational flow, and optimizing the Payments operations.
Responsibilities:
1. Chargeback Management:
Oversee the end-to-end chargeback process, including dispute resolution, documentation, and communication with chargeback vendors and payment service providers
Collaborate with cross-functional teams such as Fraud Prevention, Customer Support, and Finance and Technical Support to address chargeback-related issues.
2. Data Analysis and Reporting:
Analyze chargeback trends, identify patterns, and recommend proactive measures.
Create regular reports on chargeback metrics, including win/loss rates, reasons for chargebacks, and financial impact.
Present findings to senior management and propose actionable insights.
3. Process Improvement:
Continuously evaluate existing chargeback processes and identify areas for enhancement.
Work closely with development teams to improve chargeback automation and streamline workflows.
Stay informed about industry best practices and regulatory changes related to chargebacks.
4. Relationship Management:
Collaborate with external partners to resolve complex chargeback cases.
Maintain strong relationships with payment processors and other relevant stakeholders.
Requirements: Minimum of 2 years of team management
3 years experience in Payments or Fraud Prevention.
Proficiency in analysis skills such as SQL and Excel
Bachelors degree in a relevant field (e.g., Business, Finance, or Economics).
Strong analytical skills with the ability to interpret data and draw actionable conclusions.
Excellent communication skills, both written and verbal.
Familiarity with payment industry regulations and chargeback rules (e.g., Visa, Mastercard, etc.).
This position is open to all candidates.