we are building the AI infrastructure thats redefining the future of retail. Using cutting-edge computer vision and real-time data processing, we enable the worlds leading retailers to launch frictionless, checkout-free stores, protect their assets, and gain a competitive edge through superior in-store operations.
Were scaling fast, and were leading in two of the most transformative arenas in retail today:
Autonomous Stores: revolutionizing how people shop by removing friction and queues
AI-Powered Loss Prevention: delivering the most advanced solution on the market to detect and prevent shrinkage-already trusted by major global grocery brands
With real deployments in live stores, deep partnerships with top-tier chains, and a product suite thats proving its impact every day, our company is not just imagining the future of retail- we're building it.
What Youll Do
Maximise the performance of our companys systems by monitoring, maintaining and proactively looking for improvement opportunities
Build strong and trusting relationships with our retail partners in store (e.g. store manager and staff) to get the most out of our companys systems and improve their operations
Collaborate closely with the Autonomous Stores team (e.g. Operations, Product, Customer Success, R&D) to collect and analyze data, share insights and resolve issues
Offer on-site guidance and support as needed, including conducting basic hardware maintenanceConduct basic hardware maintenance when required.
Requirements: As a Field Operator, you will be our companys on-the-ground representative in our partner stores, ensuring smooth day-to-day operations and delivering the highest level of service to our clients. You will oversee multiple store environments, monitor system performance, collect and validate operational data, and provide real-time feedback to the broader Autonomous Stores team (e.g. Operations, Product, Customer Success, R&D).
This is a hands-on role that blends technical awareness, operational diligence, and direct client interaction. Youll be our eyes and ears in the store - proactively identifying opportunities, resolving issues, and ensuring everything runs as expected.
You bring to the table
Strong communicator with excellent interpersonal skills (e.g. listening, empathy, persuasion), to effectively manage internal and external stakeholders
Proactive and hands-on problem-solver, able to adapt quickly in dynamic environments (e.g. issues that need to be fixed quickly)
Comfortable working independently and managing multiple priorities (e.g. balancing daily tasks with large projects)
Ability to lead other team members supporting you in store operations
Fluent in German and English (spoken and written).
This position is open to all candidates.