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We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.

Required New Verticals Support Specialist
The pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. Our platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Oversee all the operations activity within the New Verticals products on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues and manage workers during live shifts.
Managing E2E operational processes for new projects within the New Verticals products
Full-Time position, working in 24/7 shifts, including weekends and holidays.