לוח משרות דרושים תמיכה טכנית - תוכנה

We are looking for a Technical Support member with experience and technical background to handle case reproduction in the support LAB.
Key Responsibilities:
As a support LAB assistant, you will be required to simulate issues in the LAB and maintain the LAB environment for our global and domestic employees.
You will work together with our global and local interfaces to simulate problems on the LAB and provide feedback to the agent that handling the case.
Use Salesforce to manage cases.
Ability to work on flexible hours.

We are looking for a sharp Technical Support Team Leader to join our R&D Organization and Lead a global team of passionate and talented Tier 1 - Tier 3 Technical Support Engineers.
Key Responsibilities
Supervise, coach, and mentor a team of Tier 1 - Tier 3 Technical Support Engineers
Monitor and evaluate the performance and productivity of the team and provide feedback and guidance
Handle escalated technical issues on complex systems and resolve them in a timely and professional manner
Establish and maintain best practices and procedures for technical support
Take an active role in continuously improving our product by interacting directly with our customers and our Developers & Cyber Teams, to make sure our company meets its ambitious goals.
Work in a fast-paced environment and handle multiple priorities with a sense of urgency.

Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities:
Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

Provide fast, professional, and personal support to customers worldwide
Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
Provide application support on platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided

We are looking for a highly skilled Solution Architect to design, guide, and support complex customer solutions across the quote to revenue lifecycle. In this role, you will work closely with Sales, Customer Success, Product, and Engineering to translate business requirements into scalable, technically sound solutions.

You will play a critical role in solution design, customer onboarding, and ongoing optimization-acting as a trusted technical advisor with deep understanding of revenue, billing, and sales processes.



Key Responsibilities

Design end-to-end customer solutions aligned with business and technical requirements.
Lead technical discovery and architecture discussions with customers and internal teams.
Advise on best practices across revenue, billing, pricing, quoting, contracts, and sales workflows.
Support complex implementations and integrations, including APIs and data flows.
Partner with Sales during pre-sales.
Act as a technical escalation point for complex customer challenges.
Collaborate with Product and Engineering to influence roadmap based on customer needs.
Create and maintain solution documentation and architecture artifacts.

we're known for our professional Success team and are hiring a Solution Expert.

As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

we are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
What You'll Own
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

We are looking for a Technical Program Manager with a can-do attitude who loves to get things done. Who has a high-level view and is detail-oriented. Someone who demonstrates asense of urgency and ownership to drive projects to completion.
In this role you will be:
Thinking strategically with the ability to define, influence, and implement processes and routines.
Driving the engineering organization to be data-driven by collecting and visualizing data.
Working with stakeholders to understand their business requirements and translate them into technical and functional specifications.
Coaching teams in Agile frameworks and Scrum ceremonies.
Guiding development teams to higher Scrum maturity and continuous improvement.
Facilitating internal communication and effective collaboration.

We are looking for Junior Solution Engineer to become an integral part of our Professional Services team.

we strive to ensure customers satisfaction and an effective onboarding process.

As a Junior Solution Engineer, you will become an integral part of our Professional Services & Operations team. In this role, you will be the engine behind our customer success, responsible for the critical operational task of keeping our global customer base up to date with the latest product versions.

You will be working in collaboration with the customers and closely with our, support, product, and customer success teams.

Our ideal candidate should be passionate about learning new technologies, organizing information \ data, and keen on becoming a part of a growing and dynamic team.

You will succeed in this role if you are a problem solver that likes to work with data and people to drive the best solution for both the customer and Dot.



Responsibilities:

Execute and monitor the upgrade process of products for global customers across Sandbox and Production environments.
Use Salesforce configuration tools to adjust system settings required for new version features.
Analyze deployment logs to identify errors, investigate root causes, and work with the R&D and Product teams to resolve conflicts.
Customer Training (preparation of training materials and delivering on-site or online training sessions)

We are hiring a System Support Specialist!
This is an excellent opportunity to enter the tech world - no prior experience required.
EPR specializes in the development and implementation of management systems for welfare, collections, and accounting departments in local municipalities.
Full training will be provided to suitable candidates!
Flexible parent-friendly position available.
Responsibilities:
Provide end-to-end service and support for company clients in local municipalities.
Offer phone-based support and remote access assistance.
Track requests and ensure full resolution.
Work in a technological environment with diverse databases.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Were looking for a highly skilled
Technical Support Team Leader
to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Lead and mentor team members, provide guidance on complex cases, help prioritize workloads, and contribute to continuous improvement of support processes.
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.