We are looking for trilingual Customer Services Safety Agent for a challenging and meaningful role at the company's control and command center in Tel Aviv. In this role, you will be required to supervise, coordinate, and assist our users who use the platform (app).
This is a serious, long-term role in a growing tech company with training, structure, and real purpose - Not a call center. Not sales. Not outsourced.
Responsibilities:
Monitor and assist users via the security platform (app). Responses can be provided via video, phone, chat, or email.
Respond to various security situations and coordinate appropriate responses
Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
Record, process, and report information both verbally and in writing in real time and/or after the completion of the service.
Requirements: Requirements
Fluent in English (spoken and written)
Fluency in at least two additional languages from: Hebrew, Spanish, French, Portuguese
Representative and above all, a passion to help others
Experience in customer service, security, or another role requiring interaction with customers
Effective communication, including the ability to listen and communicate clearly. High computer skills
High energy, high attention to details, process oriented, and professional.
The ability to pick up on auditory cues with varying rates of volume intensity.
The ability to remain seated for extended periods of time.
The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.
Work in a shift-based environment, including nights and weekends
?? Salary: 45-55 NIS per hour (based on experience qualifications)
This position is open to all candidates.