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We are looking for an energetic, highly motivated and driven individual, a team player with a can do attitude, having a
strong B2B relationship experience, preferably in the Renewable Energy business.

Customer Success Managers at Raycatch are Trusted partners to our customers, transforming technology into tangible
business value.
As a CS Manager at Raycatch, you will own your accounts through managing relationships with users and decision
makers, while being accountable for customer journeys and satisfaction. In this role, youll have the opportunity to work
closely with Product, Marketing, Sales and R&D teams. This is a high-impact, hands-on and strategic role.

What Your Daily Work Will Look Like?

Manage customer accounts on all levels: technical, business, support and product, and help them to succeed.
Understand the customers key needs and ensure they know how to use the Raycatchs solution in order to answer
such key needs.
Build and execute an account relationship framework with regularly schedule status calls, quarterly business
reviews, and account documentation.
Monitor the usage and engagement levels of the customers and work together with them to optimize and
demonstrate constant value.
Serve as the primary customer contact and advocate for day-to-day and escalated issues and requests.
Create improvements together with the Product team and also propose/help develop UI/UX improvements, namely
based on his/her customer experience.
Support the Account Manager on follow-ups on renewals as well as encourage upsells and cross-sells.
Handling new feature releases and introducing new features.
Provide Raycatch with the customers ongoing feedbacks be the voice of the customer internally.
Provide customer with training and workshops

We are looking for a customer-focused professional to ensure MazeBolts clients achieve maximum value from our solutions.
As a Customer Success Manager, your mission is to build long-lasting relationships, guide customers throughout their journey, and make sure their business outcomes are consistently met.
You will be the trusted advisor for our clients, ensuring smooth onboarding, adoption, and ongoing engagement. By understanding customer needs and aligning them with MazeBolts solutions, youll drive retention, growth, and overall satisfaction. This role is ideal for someone who is proactive, empathetic, and thrives in a fast-paced environment where communication is key.
What Youll Do:
● Own the customer journey end-to-end from onboarding to adoption and renewals.
● Partner closely with customers to understand their business needs, goals, and challenges.
● Build strong, lasting relationships with key stakeholders, ensuring MazeBolt becomes a trusted partner.
● Proactively monitor customer health, usage, and satisfaction, addressing risks before they become issues.
● Collaborate with Professional Services to ensure seamless project delivery and value realization.
● Advocate for customers internally by sharing feedback and insights with Product and Management teams.
● Lead regular business reviews and success planning sessions with customers.
● Collaborate with the Sales team in early-stage engagements to understand prospect needs and define solution fit.
● Support discovery sessions, presentations, and demos.
● Translate customer requirements into clear value propositions, aligning MazeBolt solutions to business outcomes.
Reports to: VP Services
Office Location: Ramat Gan, Israel