Required Director of Production Support.
Tier 2 team main goals are:
Managing life cycle of all production issues coming from all the companys departments (Technical and Business) till full resolution and going live.
Identifying the source of an issue, gather detailed information, determine the criticality and be able to update about current status at all times to all parties concerned.
Manage the full aspects of the application: Bugs, data issues, game fraud activities detection and VIP handling.
NOC & Monitoring developers teams main goals are:
Responsible for detecting and handling all events that happen on production environment for business units 24/7 .
Alerts are handle according to predefined procedure until full resolution to ensure minimal impact on the companys customers
Develop and maintain tools for proactive monitoring of all the applications and infrastructure layers
Production analysts main goals are:
professional ownership and training to all team members regarding data tools and system
Managing lifecycle of all data issues coming from BA/BI departments till full resolution and going live.
On boarding of all new content and architecture changes from data view
In General:
On boarding of new games and business functionalities
Building strategy for growth and fit the business needs
Implement work procedures, mentor and lead to achieve set targets.
Supervise the cross procedures and collaboration between the IT R&D & Product following development & implementation of unique designs.
Management and supervision of strategic projects.
Research, documentation and tracking of metrics in order to provide solutions for improvements
Provides strategic and tactical planning, development, evaluation of the information and technology systems.
Requirements:
3+ years of experience in managing technology operation teams in online or software companies , a must.
Experience with various monitoring tools Zabbix/Nagios/New Rellic/AppDynamics/SolarWIngs .
Experience with using data tools such as Google Analytics, reporting systems and debuggers .
Leading operational teams which provide services around the clock (24/7) .
Broad knowledge and experience with Program/Project management, Operations, technical support and services.
Experience of managing big and complex projects and people in matrix environment.
Business orientation and strategic abilities.
Proactive thinking .