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We are seeking an experienced and passionate Research Manager to lead our Customer Success applied research team. In this pivotal role, you will lead a dedicated team of researchers focused on understanding our customers needs, experiences, and interactions with our products, and identify proactive paths to enhance customer experience.
As a Research Manager you will
Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development
Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing
Strong leadership and team management skills, with a track record of developing high-performing teams
Tap into an existing experimental research framework and facilitate its execution at scale
Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization
Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points
Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within
Identify opportunities for improving customer engagement and loyalty based on research findings
Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives
Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools
Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format
Champion the voice of the customer across the organization by effectively communicating insights from customers and advocating for their needs
Mentor and develop team members, fostering a culture of continuous learning, growth, and excellence
Stay up-to-date with industry trends, best practices, and emerging technologies related to customer experience and research methodologie.

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As an SEO Growth Specialist, you'll help drive organic growth by developing and implementing strategic SEO initiatives across various topics and markets. Youll turn data and research into compelling stories that influence teams and generate business results.
In your day-to-day, you will:
Perform market, keyword, and competitor research to determine the best SEO strategies for different topics.
Monitor SEO performance metrics and create regular reports to track results, highlight areas for improvement, and guide decision-making.
Work closely with cross-functional teams at all levels of the organization to ensure the implementation of SEO best practices.
Analyze large amounts of data to identify trends, gaps, and new growth opportunities.
Transform complex data into clear, actionable narratives and communicate key insights through engaging presentations for stakeholders across the company.
Create SEO Content briefs and conduct tech audits to maintain pages health and signal quality for search engines..