We are looking for a Head of Sales Call Centers to take full ownership of its B2C Sales Operations. This role focuses on executing sales policies and targets, managing a nationwide call center operation, and driving strong day-to-day sales performance.
The position combines hands-on leadership with data-driven decision-making and close collaboration across the organization, with a strong focus on customer experience and sales quality.
Responsibilities
Execute and drive sales policies and targets across the organization.
Own end-to-end sales performance and full P&L responsibility.
Manage a complex, nationwide call center operation, including capacity, workload and SLA management.
Lead, develop and empower call center managers and the sales operations manager.
Own sales quality standards and ensure continuous improvement in sales execution.
Manage the department budget and work closely with FP&A on planning and financial control.
Own and optimize leads data, sales funnel performance and conversion metrics.
Make data-driven decisions based on performance analysis and trends.
Requirements: Significant experience managing large-scale B2C call center operations.
Proven experience managing managers and leading complex sales operations.
Strong understanding of call-center-based sales processes, sales quality, capacity management and SLAs.
Experience owning budgets, financial control and working closely with FP&A.
Experience in managing leads data and end-to-end sales funnels.
Proven ability to execute processes and consistently deliver against business targets.
High analytical skills with a strong data-driven decision-making mindset.
This position is open to all candidates.