We are looking for a Shift Manager that can support us in our customer care all-center.
Youll be responsible for managing the customer care shift as well as supporting the Shift Leader in motivating the team, reporting KPIs and providing feedback for team development.
Responsibilities
Supervising and developing your shift.
Quality control by proactively monitoring productivity with the team.
A point of escalation.
Running their shift with sole responsibility.
Organising the shift tasks.
Motivating the team.
Reporting KPIs.
Working closely with the team leaders to ensure that the team is mentored.
Create reports and provide updates on the departments progress.
Communicate clear instructions to team members to ensure successful completion of tasks.
Position EB.007.
Requirements:
Previous supervisory experience, ideally in a management role in a transportation/dispatch environment.
Experience of exceeding quality and delivering KPI targets.
The ability to operate and navigate through IT packages, such as MS Word, Excel and PowerPoint.