Required Customer Success Manager.
Track accounts to identify churn risk and work proactively to eliminate risk
Manage account escalations.
Increase customer retention by conducting regular check-in meetings, and perform quarterly checks for reviews.
Collaborate with R&D, Ops, and Support teams to analyze, prioritize, and resolve complex technical bugs and issues.
Own the overall relationship with assigned clients, including increasing adoption and ensuring retention and satisfaction.
Establish an advisory relationship with each assigned client and drive continued value of our products and services.
Work alongside our Sales team to identify up-sell opportunities.
מס' משרה 1619.
3+ years' experience in CSM from web/network/information-security companies- must.
B.Sc. degree in computer science or similar.
Experience in building a CSM team from the ground up and developing processes for increasing customer satisfaction, adoption, and retention must.
Strong technical background in HTTP, TCP/IP, DNS, SSL, Web Applications, Proxies, Firewalls, SaaS products and services must.
Experience in working with Enterprise customers, both from IL and abroad
Impeccable written and oral communication skills (Native English level).
Both a strong team player and a self-starter.
Thrives in a multi-tasking environment, adjusting priorities on the fly.
Experience in the cyber security arena advantage.
Work Days: Monday-Friday.
המשרה מיועדת לנשים וגברים כאחד.