לוח משרות דרושים הייטק מחשבים ורשתות לדוברי אנגלית

We are looking for a Sr. Solutions Engineer.
The impact you will have:
Form successful relationships with clients throughout your assigned territory, providing technical and business value to customers in collaboration with Account Executives.
Operate as an expert in big data analytics to excite customers . You will develop into a champion and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Data Intelligence Platform.
Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the community in your region by leading workshops, seminars, and meet-ups.
Grow your knowledge and expertise to the level of a technical and/or industry specialist.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.
Today, has 15 offices and 700+ team members across the globe.

We are looking for a Lead Domain specialist to join our team!
The Lead Domain Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software. The Lead Domain Specialist will deliver our users with solutions while maintaining a high level of technical and communication skills.

Responsibilities:
Supporting our teams effort to provide optimal service and technical solutions to our clients.
Responding to customer queries in a timely and accurate way.
Leading training initiatives to keep the team educated about the product area.
Analyzing tickets and workflows in order to improve our ongoing activities.
Working closely with our Client Facing and Product teams to support product-related initiatives and bring the voice of the customer.
Working closely with our Knowledge team towards the shared goal of increased self-service.
Providing insights relevant to your field of expertise while representing Customer Experience in ongoing efforts and new products.
Identifying and acting to remove obstacles to deliver consistent, high levels of service/user-friendly experience, both internally and externally.
Managing new initiatives within your domains.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

We are looking for a Intern - Support Engineer.
What you'll do:
You will be responsible for providing an outstanding technical support experience to our business customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with experts, Engineering (Product Groups) or Management to engage subject matter. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional.
Responsibilities Include:
Take ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
Ability to solve technical problems under pressure and time constraints, and manage customer escalations
Extensive customer facing activities.
Develop a deep understanding of the customers technical environment
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Help to document best practices in maintaining Portal Services
Team player, be part of team, take tasks and contribute to the successes of the team.
Demonstrate high professionalism and technical leadership

We are looking for a IT Help Desk Team Leader.
As the IT Help Desk Team Leader, youll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What Youll Do:
Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

We are looking for a Project Management Officer.
The Project Manager oversees the coordination and administration of all aspects of an ongoing Project
Responsible for project from its inception to final customer acceptance and production rollout.
Responsible for Scope management, work plans, scheduling, resource allocation and all communications with the relevant groups.
Responsible for managing risks, complex problems, where analysis of situations or data requires an in-depth evaluation of various factors.
Responsible for the quality of project deliverables, define and track dev and QA KPIs
Coordinate Project/Release problem trouble-shooting and resolution.
Coordinate with all functions in order to accomplish a successful delivery.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements

We are looking for a candidate with a proven ability to simplify, innovate, and transform complex systems into streamlined, adaptable, and intelligent applications that meet cutting-edge business needs. The ideal individual will be self-motivated and adept at addressing the data requirements of diverse teams, systems, and products. This role offers the opportunity to optimize and reimagine customers' data infrastructure, designing and scaling systems that power next-generation products and GenAI technologies. A strong focus on ensuring data quality, security, and governance across the organization is essential.
Responsibilities:
Support sales processes by designing and delivering agile data and AI projects in collaboration with the account managers, project managers, and delivery managers .
Lead strategic discussions with business stakeholders to understand organizational data needs and identify opportunities to derive actionable insights, enabling data-driven decision-making and aligning data strategies with business objectives.
Own the technical solutions for data, analytics, AI, and ML projects.
Build POCs for customers (hands-on).
Deliver top-quality design and architecture documents to our customers.
Build and control training plans for the team members towards new technologies required for future projects.

we are looking for a FinOps Business Analyst.
This exciting position plays a key role in delivering cloud cost optimization services and ensuring that customers receive maximum value from this service.
Summary of Key Responsibilities:
Consult customers on cost-optimization best practices for their cloud usage
Present and give demos of Reseller Programs and tools
Comprehensive support of companys customers
Work on customer requirements
Work with DevOps teams to resolve complex customer issues
Keep sales team up to date on customer status for renewal/expansion opportunities
Create customized cost reports.

We are looking for a Customer Support Specialist - Student Position.
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are looking for a New Verticals Support Specialist.
What youll do:
Oversee all the operations activity within the New Verticals products on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues and manage workers during live shifts.
Managing E2E operational processes for new projects within the New Verticals products
Full-Time position, working in 24/7 shifts, including weekends and holidays.