לוח משרות דרושים הייטק מחשבים ורשתות לדוברי אנגלית

we are looking for a Project Manager.
Responsibility will include:
Manage 2-3 project, each is a world-class customer
Be responsible for customer communication, gathering requirements and managing delivery timelines
Communicate and co-manage development and QA teams in Israel and Ukraine
Present project status reports to management

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with customers, focusing on three aspects:
Accelerate adoption of products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager you will
Be the customers trusted advisor
Focus on the customers continuous interactions with , the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform
Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures