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We're looking for a Senior Support Engineerto be part of the technical backbone of our support organization. You'll join a team of experienced support engineers, bringing together deep technical expertise and strong customer knowledge to resolve the most complex issues our enterprise customers face.

This role is the primary escalation point for our frontline support team - the person they turn to when an issue demands deeper investigation, broader product context, or a more senior technical hand. You'll be expected to lead from the front: diving into complex data pipeline failures, owning resolution end-to-end, creating runbooks, and domain expertise to continuously raise the bar as you always keep your knowledge up to date.

Beyond the technical work, you'll be a trusted face to our enterprise customers - attending customer meetings, communicating with clarity and confidence, and building the kind of credibility that makes customers feel in good hands even when things go wrong.

This is a role for someone who takes real ownership - of the quality of every escalation that moves upstream, and of the knowledge systems that make the entire support organization smarter over time.

What You'll Do:

Know how to take resolution within the SLA end-to-end - ensuring complex issues are resolved thoroughly, not just closed.
Be the technical escalation point from the frontline support team, picking up high-complexity issues and driving them to resolution with minimal unnecessary escalation to R&D.
Own the team's knowledge base and runbook ecosystem - making sure documentation is alive, accurate, and genuinely useful, not a graveyard of stale procedures.
Set and enforce R&D handoff quality standards - every escalation that reaches engineering should be well-investigated, clearly documented, and impossible to bounce back as "not enough info."
Develop deep product area expertise across domains, distributing ownership across your team so that every product surface has a go-to engineer.
Represent the support function in customer meetings - you'll be the technical face of support for enterprise accounts, able to speak credibly about root causes, timelines, and remediation.
Collaborate closely with the Escalation Leader and R&D to close feedback loops, reduce recurring issues, and feed product insights back upstream.

we are transforming our internal infrastructure into a high-velocity, self-service product. This is a senior opportunity to architect the future of our platform, setting the technical standard for how we deliver services while ensuring reliability and developer independence across diverse global markets.

Responsabilities:

Self-service enablement: Build secure, automated pathways that accelerate development while keeping organizational standards intact.
Architectural modularization: Design Kubernetes-native abstractions - controllers and operators - and decouple infrastructure into independent service lifecycles that support rapid iteration.
Everything as code: Treat infrastructure, policy, and configuration with the same SDLC as application software - versioned, reviewed, tested, and CI-gated.
Proactive reliability: Own production through robust observability, clear SLOs, and high operational hygiene; define alerting that fires correctly and lead blameless postmortems that fix the system.

we are transforming our internal infrastructure into a high-velocity, self-service product. This is a senior opportunity to architect the future of our platform, setting the technical standard for how we deliver services while ensuring reliability and developer independence across diverse global markets.

Responsabilities:

Self-service enablement: Build secure, automated pathways that accelerate development while keeping organizational standards intact.
Architectural modularization: Design Kubernetes-native abstractions - controllers and operators - and decouple infrastructure into independent service lifecycles that support rapid iteration.
Everything as code: Treat infrastructure, policy, and configuration with the same SDLC as application software - versioned, reviewed, tested, and CI-gated.
Proactive reliability: Own production through robust observability, clear SLOs, and high operational hygiene; define alerting that fires correctly and lead blameless postmortems that fix the system.

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Were looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.

You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.

This role requires shift work (day & night), that will be compensated.

Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

Report to hardware problem management, execute workarounds and solutions

Solve proactively L1/L2 tasks through ticket system

Update new processes and documentation for IT hardware team

Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics

Improve support processes, documentation and training materials

Basic level of network tasks, troubleshooting and support

Were looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.

You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.

This role requires shift work (day & night), that will be compensated.

Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

Report to hardware problem management, execute workarounds and solutions

Solve proactively L1/L2 tasks through ticket system

Update new processes and documentation for IT hardware team

Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics

Improve support processes, documentation and training materials

Basic level of network tasks, troubleshooting and support

We're hiring a Detection Engineering & Response Lead to build and run our D&R capability from the ground up. You'll own the detection engineering, threat intelligence, and incident response functions across Cloud - and lead a small, growing team of analysts and engineers.

This is a lead engineering role responsible for detection development, handling the most complex security incidents, forensics, and shaping the D&R strategy.

What youll do
Lead detection development: maintain low false-positive and false-negative rates. Work closely with alerts consumers (20+ teams) to keep noise low and signal high, ensuring they can act quickly without missing genuine threats.

Architect and operate detection coverage across our cloud and bare-metal environments

Build and extend our internal D&R tools and pipelines - onboard new logs, build and automate response runbooks.

Integrate threat intelligence into detection logic and IR playbooks, tracking adversary TTPs relevant to Cloud infrastructure

Lead incident response end-to-end: scoping, containment, root cause analysis, post-incident reviews and controlling critical action items are closed to prevent future possible incidents.

Partner with Compliance and Engineering teams to detect real threats while meeting the needs of both engineers and regulators.

Define and report on D&R metrics: MTTD, MTTR, detection coverage, false positive rates, etc.

Build and maintain Security Incident Response program: people, processes, tools.

Build tools, runbooks, and on-call processes that scale as the company grows.

We're building the infrastructure layer for agentic web interaction at scale. Our API is designed from the ground up to power Retrieval-Augmented Generation (RAG) and real-time reasoning in AI systems. By connecting LLMs to high-quality, trustworthy web content, we help developers build agents that are not only intelligent - but also informed.

We work with some of the most innovative teams in AI - from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it's powering sales assistants, research copilots, or internal knowledge tools, we're the missing link between LLMs and the real world.

The Role: DevOps Engineer
Managing Kubernetes clusters across multiple environments and regions

Owning infrastructure as code for all resources

Maintaining and improving CI/CD pipelines and GitOps-based deployments

Maintaining and optimize real-time data pipelines that process billions of events per day across distributed queues and stream processors

Building out monitoring, alerting, and observability

Debugging production issues across services

Managing cloud costs and capacity planning

Working closely with a small engineering team - you'd own infra, not a slice of it

The Executive Support IT Engineer will provide white-glove, high-touch technical support to senior leadership, including C-level executives. This role requires a polished professional with exceptional technical expertise, discretion, and the ability to thrive in high-pressure environments with little to no direction. The engineer will serve as the primary point of contact for executive technology needs, ensuring seamless productivity, communication, and security across devices, applications, and collaboration platforms.

Your responsibilities will include:

Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.

Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.

Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.

Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.

Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.

Develop executive-friendly documentation and quick reference guides for common workflows and tools.

Anticipate technology needs and proactively recommend improvements to enhance executive productivity.

Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.

Handle sensitive and confidential information with the highest degree of professionalism and discretion.

We are looking for a Field Technical Lead to drive on-site execution of new data center deployments, leading technical teams and contractors while ensuring high-quality, on-time delivery. This position requires frequent travel to data centers during key deployment phases & candidates should be located in Israel to be considered.


Your responsibilities will include:

Technically lead on-site deployment of GPU-based compute clusters, storage systems, and high-speed networking in data centers.
Support Project Managers in planning, coordinating, and tracking project delivery activities.
Organize and supervise contractors, vendors, and internal technical teams to ensure smooth execution of deployment workstreams.
Proactively identify, troubleshoot, and resolve technical and operational issues during deployments.
Maintain clear and accurate project documentation, including deployment plans, risk logs, issue trackers, and acceptance reports.
Ensure transparent communication with all stakeholders by providing regular status updates, escalating blockers, and managing expectations.
Collaborate closely with cross-functional teams including engineering, networking, operations, and supply chain.
Participate in related project activities such as automation initiatives, process improvements, and post-deployment support when required.

We are seeking a detail-oriented and experienced Regional Asset Manager to oversee the management of our Data Center IT infrastructure assets. You will play a crucial role in ensuring efficient utilization, tracking, and management of IT equipment to support operational excellence in IT department.

Key Responsibilities:
Be responsible for an inventory database for all IT assets, including servers, storage systems, networking equipment including data center IT components like GPUs, transceivers and many more.

Conduct regular audits of physical and virtual assets to ensure accuracy and compliance with company policies.

Manage the entire lifecycle of IT assets from procurement through deployment, maintenance, and eventual disposal.

Manage RMA process for GPUs, Motherboard, Power supplies, and many more data centre components.

Generate regular reports on asset utilization, performance metrics, and financial analysis related to the IT infrastructure.

Analyze trends and provide recommendations for optimizing asset performance and reducing costs.

Establish and enforce policies regarding asset management practices, including security, compliance, and risk management.

Ensure adherence to industry standards and regulations concerning IT asset management.

Work closely with IT departments, project managers, and other stakeholders to support projects and initiatives requiring asset allocation.

Communicate asset status and potential issues to senior management and relevant teams effectively.

Identify opportunities for process improvements in asset tracking, reporting, and life cycle management.