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This is a Software Development Engineer (SDE) role in the engineering team that delivers the sensor (lightweight agent) on various container optimized Linux distros. This role will be part of the team designing and implementing new features in the sensor to secure cloud workloads. The work leverages eBPF and other technologies. These features will extend the power of the Falcon platform to provide seamless visibility, detection, and prevention for container processes running in orchestration environments like Kubernetes.

What You'll Do:

Create and maintain high-performance linux system software components. Analyze complex software features, and build effective test strategies and test designs.

Ensure systems and components reliability and performance through monitoring, testing, and debugging. Debug product issues found through test or customer cases to identify root cause and use the input to improve tests.

Work closely with a team of engineers to support and maintain a culture of high product quality and excellence. Collaborate with cross-functional teams to integrate sensor and cloud solutions. Work collaboratively with product and release management to control risk, improve quality, and streamline our release cycles.

Participate in code reviews and provide technical guidance to team members. Participate in engineering best practices, including topics like secure coding, testing paradigms, debugging, performance measurement, code reviews, CI/CD and OS internals, to ensure that our sensor code is fast and reliable.

Lead strategic technical initiatives focusing on containers and orchestrators security in both public and private cloud.

Other projects as assigned.

This role is hybrid, requiring 2-3 days per week on-site at one of the posted locations.

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

Were looking for an DevOps Engineer to join the R&D team and spread the power of our company.
In this role, you will design and implement scalable systems that will keep our company running smoothly and support our significant business growth.
You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.
WHAT YOULL DO
Take an active part of all DevOps areas: our companys infrastructure and cloud environment, tools, services and up-time.
Be part of our products architectural and infrastructure design, examine and implement new cloud technologies, and open-source tools to improve the delivery and availability of the product.
Plan and push forward the growth and scale of data capacity for various products.
Be responsible for the smooth production-grade execution of provided solutions.

Were looking for an outstanding IT Engineer to join the IT team and spread the power of our company. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Help with the design and evolution of our companys MDM strategy, ensuring scalable, secure, and seamless management of macOS, Windows, and mobile devices.
Define global standards, policies, and best practices for device management, implemented across the broader IT team.
Build and optimize zero-touch deployment workflows using Kandji and Intune.
Partner with IT support teams to operationalize onboarding, compliance, and device lifecycle processes at scale.
Serve as the global Tier 3 escalation point for complex MDM and endpoint-related issues.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.
Continuously evaluate new tools, features, and frameworks to strengthen our MDM capabilities.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Collaborate with IT technicians to support day-to-day IT operations, guiding execution while helping resolve advanced tickets across hardware, software, and access-related topics.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.

Were looking for an outstanding IT Technician to joun the IT team and spread the power of our company. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Provide tier 1 and tier 2 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.

Were looking for a Site Reliability Engineer (SRE) to join the R&D team and spread the power of our company.
In this role, you'll design and build scalable systems to ensure our company runs seamlessly and supports our rapid business growth.
You'll be part of an innovative, high-performing team, working with cutting-edge technologies in a fast-paced, agile environment.
WHAT YOULL DO
Work closely with R&D engineers on coordination, communication, and execution of production-related operations
Maintain a safe and healthy production environment by following and enforcing standards and procedures
Work in an agile & fast-growing environment
Identify operational problems by observing and studying system functioning and performance results
Provide operational management information by collecting and analyzing operating and engineering data and trends
Constantly improve the technology stack, supporting the data growth and customer requirements
Work with cutting-edge technologies in a dynamic and agile environment.

In this role, you will be managing the MBBU projects involving multiple domains including: VLSI architecture, VLSI Design, VLSI verification, VLSI backend, Algorithms and Software. These projects include development of products like cellular modems, Communication Digital Signal Processors and Radar/Lidar baseband with a total of up to 100 R&D engineers involved.
This role is reporting to the MBBU General Manager.
Responsibilities
Full ownership on all R&D projects of the Mobile Business Unit, including Software, VLSI and Algorithms tasks.
Direct management for the PMO.

We are looking for a talented and hands-on DevOps Engineer to join our team and play a key role in building, maintaining, and scaling our cloud infrastructure and delivery pipelines.
What youll do: Design, implement, and maintain cloud infrastructure across AWS and Azure Build and manage CI/CD pipelines using Azure DevOps Develop and maintain Infrastructure as Code using Terraform and Terragrunt Manage containerized environments using Docker Administer and maintain Windows and Linux servers Implement and manage monitoring, logging, and alerting systems using Grafana and related tools Automate operational processes using PowerShell, Bash, and Python Collaborate closely with development teams to improve performance, reliability, and system availability Troubleshoot and resolve issues in complex production environments