לוח משרות דרושים מהנדס תמיכה משרה מלאה, לחיפוש זה נמצאו 66 משרות, מתוכן 13 בלוח החם חינם!

The Field Engineer is a dynamic role that combines working with customers and internal teams to investigate technical issues from the field, suggest solutions and ensure they are resolved.
You need to have a strong technical orientation and background together with a really strong sense of and passion for customer service.
You should be able to juggle multiple different tasks at once, know how to prioritize them and be highly organized.
You are a great communicator and highly execution oriented - making sure that both the internal teams and the customer fully understand the problem and solution.
Responsibilities:
Investigate and debug technical product issues that come in fromthe field Replicate the problem, identify source through investigation of logs & database, offer solution if possible, assess the impact based on business importance, organize the hand-off to relevant dev teams and make sure they deliver.
Support existing customers with issues relating to APIs and, where needed, support the integration team in onboarding new customers.
Provide technical support to business automation projects.
The right candidate must be able to communicate technical issues to colleagues and customers with a variety of backgrounds in a way that is equally understood by technical and non-technical partners.

Required Support Engineer.
As part of our team, you will own customers and cloud technical issues, Research, diagnose, troubleshoot and identify solutions to resolve customers issues.
Also, Manage escalations and work with R&D, product, customer success and professional service teams to resolve them.
Document solutions, build knowledge bases and share them with other Tiers.

We are looking for AI Support Engineers that can bring a broad range of technical and user support services to our company. 
If you are interested in joining a growing, dynamic, and successful startup where your work makes a significant impact on the entire team, then we want to talk to you! 
Responsibilities: 
* Evaluate and prioritize customer support cases.
* Act as the primary liaison between company and your customers.
* Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings.
* Act as a consultant and offers solutions for customers' problems.
* Guide, demo and educate customers through technical recommendations during onboarding and on-going operations.
* Learn product in-depth and help customers and data scientists do the same. 
* Work with all internal groups, including support, sales, engineering, product management, and consulting.

We are looking for a Tier 2 Technical Support Engineer to join our professional services team.
So if you enjoy working in a fast-paced environment, have a passion for trouble shooting and would like an opportunity to help us create a new level of support, youre the engineer we are looking for!
In this position you will be working closely with many stake holders including field support specialists, data science & engineering teams and provide operational and technical Tier 2 support.
You will manage a variety of data management and IT requests, service outages, improvement initiatives and demonstrates working through root cause and resolution.
We are looking for a highly organized, motivated person with great communication skills that enjoys challenges. Sounds like you? join us and make our great team even greater!
Responsibilities
Data Management support.
Resolve data processing incidents while syncronizing other stakeholders​
Troubleshoot data-related problems and authorize maintenance or modifications.
Escalate relevant issues to appropriate teams, and monitor to ensure effective resolution​.
Follow existing Data Management work instructions and create new ones as required​.
Execute customer and teams' requests for database modifications and bulk report generation​.
Investigate (including reproducing errors) and Escalate all issues to appropriate teams, and monitor to ensure effective resolution​.
Provides advanced expert level engineering support for the company's BNA labs operation​.
Troubleshoot BNA labs configuration and network connectivity issues​.
Manage post release issues including issue reproduction.
Responsible for sanity testing of new software releases.
Serve as technical liaison between field operation team and product, engineering and data management​​.
Provide weekly/monthly support status reports​.
Document and maintain support processes and Work Instructions​.

Required Technical Support Engineer.

Required Tier 3 Customer Support Engineer.
Gain and maintain full knowledge of the company's' products and flows.
Provide 2nd and 3rd tier support to any issue raised or found.
Analyze logs of failed events, open technical tickets and learn from them.
Be the highest level of support responsible for handling the most difficult or advanced problems.
Conduct Postmortem investigations.
Manage Special customer configurations.
Generate and implement workarounds.
Build and execute Dry Runs and Beta testing.

Required a Field Support Engineer for a hi-tech company developing products for data storage, with offices in the Sharon.
The role is technical and aims to grow in scope and responsibilities (#truestory). This is a great team to join in and grow from, at a company that has a very well established product-market fit.
We need someone that shares this commitment and mission.
If outstanding customer support and teamwork are no strangers to you - your place is with us.

The first cyber security company to apply company Learning, is an innovative start up that has unique and game changing software solution to protect Fortune 500 Endpoint users against Zero Day & APT cyber-attacks.
As our business is growing, we are aiming to expand our Technical team by hiring a Solution Center Engineer to provide Technical Solutions to field related issues.

Imagine your dream office... Now, try again. Mindspace is the rapidly growing global provider of inspiring coworking space for teams of all sizes. Our community consists of enterprise companies and established startups, as well as small businesses, entrepreneurs and creative freelancers. Who is the IT Support Specialist? This full time position is based in Tel Aviv and supporting all of Mindspace's Israeli sites. You will report directly to the Global IT Manager you will be an integral part of the Global IT team, responsible for managing all IT related problems and projects in Israel. Your day at Mindspace As an IT Support Specialist you will be responsible to provide technical support and guidance to the Mindspace members and all the IT projects and support. What you will be responsible for, mainly.
* Reporting to the local Global IT Manager ensuring that branch policies are in line
* Providing technical support and guidance to the Mindspace members on day to day requests
* Providing Helpdesk services to Mindspace members
* Responsible for the configuration and maintenance of local and regional printers and multi-function devices
* Providing Network support
* Providing Break/ fix support
* Assisting in the setup and operation of audio visual hardware for events
* Work globally with our offices and employees

Required a Technical Support Engineer.
Providing Excellent Technical Support to our worldwide customers on our product lines for issues encountered by our Customers, Partners and/or our Pre-Sales Engineers during Pre-Sales and Post-Sales activities, by phone, email, remote support or on site as required.
Responsible for troubleshooting, maintenance procedures, log analysis, installing and upgrading software versions and patches.
Manage CRM (Salesforce) processes including documentation, cases, escalation, updates and reports.
Meet SLA quantity and quality KPIs, create periodic service reports for higher management.
Responsible for generating support documentation using CRM, tech Wiki, knowledge systems and white papers including proposed workarounds, solutions, tips and trick.

Required Production Engineer.
You will receive end-to-end ownership for core parts of our operation:
Monitoring of critical services we provide to hundreds of hospitals
Investigating and resolving incidents.
Developing the tools and infrastructure to improve our support processes.
You will work in collaboration with the Product, Dev and Customer Success teams.
You will be trusted with autonomy, freedom and influence to design solutions and make technical decisions, to improve your work and build tools for the support team.
You will work in a unique professional culture championing close work between Dev, Product and Customer Success, and ownership.

Required Technical Support Team Lead.
You will have end-to-end responsibility and ownership for resolution of issues in integration and production of the companys systems.
You will acquire deep and thorough knowledge of the product, performing level 2 and 3 support for customers.
You will work directly with customer success teams and with customers to integrate the system and resolve issues.
You will be responsible for communicating and managing the overall state of issues and tickets to internal and external stakeholders.
You will build the companys tech support team, including hiring, training and managing the team.

Required a Cyber Security PS Engineer.
Provide high-quality technical services during professional services engagement (deployments, upgrades, integration with customers environment, etc.) with responsibility for the full lifecycle of the PS Project.
Provide professional services on-site at customer offices worldwide and remotely.
Creating and updating technical and process documentation.

Provide Tier 2/3 Technical Support for Customers on complementary company products related to the Satellite communication technology.
The idea candidate will join our expert supporting team, collaborate with the regional support and R&D.
Responsibilities:
Provide technical Support for Customer on the companys products (RF and Satellite communication) including customer tickets solving, upgrades, Installation, etc.
Lead worldwide Demos related to the companys products and solutions (mainly in Asia region).
Work with CRM system.
Meet customers SLA.

ciValue is one of the leading start-up companies in the Retail market today. Working with some of the biggest names in the industry, we’ve been able to provide a 1 to 1 Customer Centric AI Solution and breaching the gap between brands and customers. Being part of ciValue is as good as it gets! Each department strives to be the best in their field, but also be a key member of the team. At CiValue we pride ourselves on the ability to find the best solution for a given problem: working fast, always up to speed on the latest technology, value achievements, and leveraging our employees vast experience. Among our customers you can find: SEPHORA, Super Pharm, COOP and more. As a Technical Support & Data Operations engineer, you’ll play a key role in our expanding Support and Operations team. We're dedicated to educating and developing our employees - we provide opportunities to expand your horizons and grow as individual and as part of a member in the team
WHAT WILL YOU BE DOING?
* Provide enterprise level support to our customers and prospects via web, email and other support channels as required
* Take ownership of customer issues reported and see problems through to resolution
* Research, diagnose, troubleshoot and identify solutions to resolve customer issues
* Monitoring & validation processes
* Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
* Provide prompt and accurate feedback to customers
* Ensure proper recording and closure of all issues
* Develop AD HOC Reports
* Document knowledge in the form of knowledge base tech notes and articles