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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at our company.
If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.
Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

we are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

We are looking for an experienced Implementation Engineer to lead the technical implementation across SAP applications. In this role, you will deploy in-app guidance to millions of end users across some of the worlds leading enterprise SaaS applications, helping organizations simplify complex workflows and improve the execution of their business processes.
Main Responsibilities
Own and lead the end-to-end technical implementation across SAP applications.
Own the initial engagement with new SAP application teams, serving as the primary technical point of contact to drive adoption and scale footprint across SAP applications.
Drive the deployment and rollout of across leading SAP applications in large enterprise environments.
Manage and support the full technical integration process, including: Validating technical flows and implementation processes; Troubleshooting integration and deployment issues; Coordinating with Support and Engineering teams to resolve blockers.
Help shape and influence continuous product improvements by providing structured feedback, insights, and implementation learnings to Product Managers.
Ensure a successful go-live by validating that content and in-app guidance are ready to support end users on the application.
Act as the primary technical point of contact throughout the implementation lifecycle.
Manage parallel implementations and timelines while maintaining high quality and delivery standards.
Build and maintain strong working relationships with internal teams and enterprise stakeholders.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
What You'll Own
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

We are looking for a Field Service Engineer to join our Service team in Beer-Sheva, Israel.

Service engineers are required to diagnose, repair, and maintain our robotic system while collaborating with other teams (SOC, system integration, Tier 3, and more) to improve our systems robustness and reliability. Responsibilities range from onsite servicing for robots and stations to developing support methodologies, reporting, and tools.



What youll do



 Maintenance, repair, and installation of our robotics hardware environment.

Technical training and mentoring of new support technicians.

Defining and writing procedures for maintenance, recovery, and deployment of robots and stations.

Required IT Engineer
As an IT Engineer, you will be the integral piece of our company's technological operations, providing essential IT services and support to our employees. You will join our internal IT and Security team, encompassing user support, system management, physical hardware, and office infrastructure. Your responsibilities will include defining and implementing IT processes, automating workflows, and ensuring our technology infrastructure is scalable and secure to support our ongoing growth.
This is a hands-on position that demands both technical proficiency and strong interpersonal skills.
Responsibilities
User Support & Help Desk: Serve as the point of contact for all IT support inquiries, delivering expert-level troubleshooting for software, hardware, and network-related issues for all employees.
Onboarding & Offboarding: Manage the complete process for welcoming new hires and facilitating the departure of employees. This involves preparing and provisioning laptops, creating user accounts, and ensuring secure de-provisioning.
IT Infrastructure & Systems Ownership: Manage company's IT systems and physical infrastructure, including the comms room, network devices, and meeting room technology. This includes ensuring optimal functionality, maintenance, and security.
Hardware & Asset Management: Oversee the lifecycle of IT assets, such as laptops, monitors, peripheral devices (mice, keyboards), and other equipment. This includes procurement, inventory tracking, maintenance, and secure disposal. You will also have ownership of seating arrangements and other physical office IT-related aspects.
Process Automation: Identify opportunities to enhance IT operational efficiency through automation. Develop scripts and implement solutions to simplify repetitive tasks, improve workflows, and reduce the overall IT workload.
Security & Compliance: Support the implementation of information security policies, manage user permissions, and ensure that all IT operations adhere to company standards and relevant compliance requirements, including HIPAA, ISO 27001 and SOC 2.
Documentation: Create and maintain comprehensive documentation for all IT processes, systems, and standard operating procedures.

Were looking for a Support Operations & Automation Engineer to help us supercharge operational efficiency across our Support organization and support technology landscape. This role will focus on building, maintaining, and optimizing automations, integrations, and workflows that connect our Support tools - driving scale, efficiency, data quality, and operational excellence.
This is a hands-on, high-impact position for someone who thrives on solving complex system challenges with automation, owns end-to-end delivery, and loves creating seamless experiences between tools.
Key Responsibilities:
Build and maintain automations and integrations across systems like Zendesk, Thena (Slack Support), PagerDuty, Fin by Intercom, Gong, CRM systems, and other productivity tools.
Design AI-driven workflows for knowledge management (case summarization, tagging, suggested responses, content gap detection).
Implement low-code and code-based integrations (Zapier, n8n, APIs/webhooks).
Manage and optimize Support on-call operations, schedules, escalations, and coverage.
Partner with Support, Operations, IT, and Engineering to identify automation opportunities that reduce manual work and improve routing, triage, and KB enablement.
Ensure data consistency, integrity, and synchronization across systems.
Build monitoring and alerting for automation failures, especially in routing, escalation, and on-call flows.
Own end-to-end delivery of Support-stack automations: gather requirements, design, implement, and maintain scalable workflows and integrations.
Partner with Support, Engineering, Product, Operations, Data, and Security to identify inefficiencies, improve routing/triage and data flow, and ensure governance and standards compliance
Collaborates With:
Support leadership, Technical Success, Engineering, Product, Operations, IT, Data, and Security teams.

Required IT Support Engineer
Tel Aviv
We are using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint - weve got huge goals.
As an IT Support Engineer, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation.
What Youll Do:
Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity.
Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance.
Ensure Security: Implement policies, prevent threats, and safeguard data.
Collaborate: Work with global teams to solve issues and share best practices.
Empower Workforce: Onboard staff, provide tools, and enhance IT support.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.
In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and or team.
We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.
** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
As a Customer Support Engineer you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Were looking for a Solutions Engineer  to join us and spread our power. In this role, you will work alongside a team of Wizards that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent us in technical forums, such as trade shows, technical meetups, and industry events.

looking for a talented Support Engineer to join our Customer Experience team.

Youll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, youll collaborate directly with brokers stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment - perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

In this role you will:
Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escalate issues as needed
Provide top-quality support to B2B clients and internal users
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams
Build and maintain strong customer relationships
Contribute to documentation and internal knowledge base articles
Stay up to date with company products and tools to support requests in the best possible way

The company Security organizations mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The company Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as our company Entra, our company Intune, our company Defender, and our company Purview are always on the front lines with customers, taking accountability for the end-to-end our company Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience. We have an exciting opportunity for a technical product manager to drive a program that works with support and multiple product engineering teams to deliver consistent and reliable support experience for our customers.
We deeply believe that having a variety of backgrounds, experiences, and abilities at every level of our team makes us better. We strive to be respectful and inclusive of all perspectives, constantly learn from each other and from our own mistakes, and collaborate closely within and across teams to create a better future for our employees as well as our customers. Come join us!
Responsibilities
Utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer.
Build and Integrate AI Agentic power to improve and accelerate customers experience
Tracks customer incidents and with minimal oversight, engages with customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers.
With minimal guidance, contributes to or investigates and troubleshoots the issues using diagnostics.
Gathers feedback from the customers and partners to learn ways in which customers and partners use the service and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.