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we are seeking an experienced senior VOIP engineer to join our team responsible for designing, implementing, and operating VOIP systems and unified communication solutions.
עוד על התפקיד:
design, implement, and operate VOIP systems and unified communication platforms
manage large-scale projects involving multiple stakeholders and vendors
ensure high availability and maintainability of entire systems, including hardware, software, and network components
collaborate closely with cross-functional teams, both within our own work team and with teams from other disciplines
provide expert-level technical guidance and training to junior engineers and customers
troubleshoot complex issues and resolve problems quickly and efficiently

We are looking for an experienced Application Support Engineer to join our Technical Support team.
This is a hands-on technical support role for an experienced engineer with a strong background in system integrations, APIs, web technologies, and complex e-commerce environments.
You will work with some of the worlds leading global brands, taking ownership of complex technical issues across their integration with us. You will investigate issues end-to-end, understand how different systems interact, identify root causes, and work closely with merchant technical teams, Product, R&D, and Operations to drive issues through to resolution.
We are looking for someone who goes beyond resolving individual support tickets - someone who can understand the complete technical picture and use their integration experience to troubleshoot complex production issues effectively.
Responsibilities:
Own and resolve complex technical support cases related to our platform and merchant integrations.
Troubleshoot issues end-to-end using APIs, logs, databases, network traffic, configurations, and system behavior.
Understand merchant architectures and the interaction between e-commerce platforms, us, payment, order management, fulfilment, and third-party systems.
Work directly with merchant technical teams to investigate issues, explain findings, and drive resolution.
Identify, reproduce, and document product defects and work closely with R&D and Product on resolution.
Participate in critical incident investigation and resolution, helping identify root causes and restore service quickly.
Identify recurring issues and opportunities to improve monitoring, tooling, processes, and documentation.
Share technical knowledge and best practices across the Technical Support team.

Required Delivery Solution Engineer
Responsibilities:
Lead technical discovery and solution-design workshops with merchant engineering, architecture, and business teams.
Understand the merchants existing e-commerce architecture, business requirements, operational processes, and technical constraints.
Define our most appropriate integration approach across supported platforms, APIs, order management systems, and fulfilment solutions.
Design end-to-end solutions, including system interactions, data flows, integration responsibilities, dependencies, and technical risks.
Translate business requirements into clear technical specifications and implementation plans.
Act as the technical owner throughout delivery, ensuring the agreed solution is implemented correctly and aligned with our best practices.
Guide merchants and partners through configuration, development, testing, launch readiness, and go-live.
Identify technical risks and complexity early, challenge non-scalable designs, and recommend practical alternatives.
Investigate complex integration issues by reviewing API payloads, logs, network traffic, system behaviour, and configuration.
Coordinate with Product and R&D when product changes, technical clarifications, or defect resolution are required.
Provide structured feedback to Product and R&D based on recurring merchant requirements and integration patterns.
Support internal teams through technical enablement, documentation, and knowledge sharing.

We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.

The workweek is Monday through Friday, aligned with global support needs.




Responsibilities:
Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment. Responsibilities:
* Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.
* Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.
* Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.
* Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Required Technical Support Engineer
The role:
Youll work closely with our customers using our IPTV solution, part of our video software (SaaS) platform. This is an exciting opportunity to be part of a growing industry and support top accounts.
As part of our Customer Support team, youll provide technical support to our business customers (B2B), enterprise companies, and other top accounts - independently handling day-to-day technical issues and how-to questions, while escalating the most complex cases to our Tier 4 Integration and R&D teams. Youll be trusted to troubleshoot and resolve the majority of issues on your own, drawing on solid hands-on experience, while knowing when and how to bring in deeper technical support for edge cases.
Communication with customers happens primarily through our ticketing system, with occasional phone or video calls to troubleshoot technical issues. Youll collaborate regularly with engineering, product, professional services, and account management teams.
Our Customer Support team has support engineers located on 3 continents (USA, Europe, Asia).

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our company employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

In this role, you will serve as the technical bridge between ASIOs products, customers, partners, and the field. You will lead product demonstrations, technical briefings, customer training, pilots, and field evaluations, while supporting the technical aspects of the sales process.

This is a hands-on, customer-facing role for someone who can understand complex systems, operate them in real-world conditions, communicate with different audiences, and bring valuable field insights back to Product and Engineering.

Key Responsibilities

Present and demonstrate products to customers, partners, and at conferences through live demonstrations, technical briefings, and proof-of-concept sessions.
Deliver customer training and prepare instructional materials for operational and training environments.
Lead system bring-up and configuration at customer sites, including subsystem connectivity and Tier 1 technical support.
Run pilots and field evaluations end-to-end, from setup and configuration through operation and evaluation.
Support the technical side of the sales cycle, including customer requirements, technical discussions, and RFI/RFP responses.
Adapt technical presentations and demonstrations to different audiences, from field operators to senior command and procurement teams.
Maintain and continuously improve product demo environments, scenarios, and training materials.
Work closely with Product Management, Product Owners, System Engineering, UX, Operations, and Engineering teams.
Capture customer and field feedback and translate it into actionable insights for Product and Engineering.
Support customers in challenging operational environments, including degraded connectivity and GNSS-denied conditions.

We are looking for an experienced Lab Support Technical Leader to lead our R&D lab operations.
This role combines technical leadership, operational management, hands-on work and strategic planning across worldwide labs. You will report to the Lab Manager.

Why Join Us?

Opportunity to lead global broadband R&D lab infrastructure.

Work with cutting-edge DOCSIS, PON, virtualization, and networking technologies.

High-impact role with strong technical ownership and leadership influence.



Location

On-site - working 5 days a week from our office in Caesarea.



What you will be doing:

Lead R&D lab operations supporting large-scale broadband and networking environments.

Lead and mentor the Lab Support team, including goal setting, KPIs, SLA management, prioritization, and professional development.

Providing hands-on support for lab infrastructure installations and deployments when required.

Architect, design, and maintain advanced networking infrastructures, including switches, routers, servers, and virtualization platforms.

Lead deployment and support of new lab installations.

Establish and maintain documentation standards across Confluence, Jira, Visio, and related systems.

Lead automation and operational efficiency initiatives to improve scalability,

Provide regular executive-level reporting on lab operations, project status, risks, and roadmap progress.

Manage timelines, ETAs, and stakeholder expectations across multiple concurrent activities.

We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac).
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.
Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
Manage and maintain the IT ticketing system and support its day-to-day operation.

we are looking for a Field Service Engineer - Analytical Instruments.
As a Field Service Engineer, you will provide expert installation, maintenance, troubleshooting, and repair services for advanced analytical equipment.
Working with cutting-edge technology, you will deliver high-quality technical support while building strong relationships with customers across research institutions, universities, and industrial facilities.
You will diagnose and resolve complex technical issues, perform preventive maintenance, and provide user training to ensure optimal system performance and customer satisfaction.
This role offers excellent opportunities for professional growth and development within an organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.
Key Responsibilities:
Install, maintain, troubleshoot, repair, and support analytical instruments, equipment, and associated systems.
Interact directly with customers and customer care representatives to coordinate and manage service activities and logistics.
Manage and complete assigned field service tasks independently and efficiently.
Diagnose technical issues using structured analytical troubleshooting and provide appropriate solutions and recommendations.
Perform preventive maintenance, corrective maintenance, system upgrades, and other technical service activities as required.
Ensure equipment is operating according to applicable specifications and customer requirements.
Ensure compliance with Scientific safety, quality, and regulatory standards.
Generate accurate, complete, and timely service documentation and reports.
Collaborate with customers to understand their technical and operational needs and provide appropriate service solutions.
Work closely with local and global technical support, application, commercial, and service teams as required.
Participate in work schedule and service planning with colleagues and management.
Identify potential customer needs and provide relevant sales leads and feedback to commercial and support teams.
Maintain and continuously develop technical knowledge of supported products, technologies, software, and related IT environments.
Participate in technical and product training as required to support current and future analytical instrument platforms.

Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.
Responsibilities :
Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.

Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

Who We Are we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of Embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - were reshaping how financial technology is developed and delivered.
The Role:
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, IOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are:
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels. An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner. Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise. Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders. Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:

Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets. Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications. Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments. Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users. Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot. Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience. Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives. Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency. Partner with cross-functional teams to research, evaluate, TEST, and recommend new technologies and solutions that improve employee productivity and strengthen the IT environment. Support employee onboarding and day-to-day operations by provisioning equipment, delivering technical onboarding, identifying root causes of recurring issues, implementing preventive solutions, and providing executive/VIP user support when needed. Success in This Role Looks Like
* Consistently delivering excellent customer service and maintaining positive relationships with employees at all levels of the organization, including executive and VIP users.
* Resolving end-user issues efficiently while meeting or exceeding established service level expectations.
* Taking ownership of incidents, requests, and projects from start to finish while ensuring work is properly documented in tickets and knowledge articles.
* Demonstrati