We are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

We are seeking a Digital Adoption Solutions Engineer to join WalkMes SAP Embedded Program. This role focuses on hands-on delivery of WalkMe solutions embedded within SAP platforms, supporting customer-facing implementations that drive adoption, usability, and business value.The Solutions Engineer will work closely with Program Managers, Solution Architects, and cross-functional stakeholders to build, test, and maintain high-quality WalkMe solutions aligned with defined business objectives and SAP best practices. This is an execution-focused role with strong exposure to enterprise customers and SAP environments, offering a growth path into advanced solution ownership and technical specialization.
So what will you actually be doing?
Build and implement our digital adoption solutions embedded within SAP platforms (e.g., SuccessFactors, S/4HANA, Ariba, SAP CX).
Deliver our solutions according to defined requirements, timelines, and quality standards for external-facing customer projects.
Participate in solution design discussions to translate business requirements into effective digital adoption experiences.
Own assigned build components end-to-end, including configuration, testing, and iteration based on feedback.
Execute quality assurance testing to ensure solutions meet accessibility, responsiveness, and cross-browser/platform standards.
Collaborate with Program Managers and Solution Architects to support successful customer deliveries.
Maintain and enhance existing our implementations through SAP releases, environment changes, or evolving business processes.
Document solutions and build logic to support scalability, maintainability, and knowledge sharing.
Work with Product, R&D, and Support teams to provide feedback on product capabilities, limitations, and enhancements related to SAP use cases.
Continuously identify opportunities to improve solution effectiveness, user experience, and adoption outcomes.

we are looking for an experienced Technical Support Engineer to join our Customer Success team.
In this role, you will be the front line of our companys customer experience, working directly with customers to troubleshoot complex technical issues, provide timely solutions, and ensure a seamless experience across our platform. You will collaborate closely with Product and R&D teams to resolve bugs, improve usability, and help shape the product roadmap. This role is ideal for someone who thrives on problem-solving, enjoys working directly with customers, and wants to make a tangible impact in a fast-paced SaaS startup environment.
About us
The company Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia Capital and Cyberstarts, our company uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows.
WHAT YOU WILL DO
Customer Support & Case Management
Manage incoming support tickets and technical inquiries through the ticketing system, ensuring timely responses and resolutions that meet or exceed defined SLAs.
Investigate and troubleshoot customer issues across the platform, integrations, APIs, and data pipelines.
Provide clear and consistent communication to customers throughout the lifecycle of a case.
Customer Advocacy
Serve as the voice of the customer internally by identifying patterns, recurring issues, and improvement opportunities.
Escalate complex technical issues and collaborate with R&D and Product teams to resolve bugs and address feature gaps.
Cross-Functional Collaboration
Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback and issues are prioritized appropriately.
Assist in validating fixes and communicating updates back to customers.
Documentation & Self-Service
Create and maintain high-quality documentation, including troubleshooting guides, FAQs, and knowledge base articles.
Help build self-service resources that empower customers and reduce ticket volume.
Contribute to internal knowledge sharing and support team best practices.
Process & Support Operations
Track and report key support metrics, including response time, resolution time, and customer satisfaction.
Identify workflow bottlenecks and propose improvements to support processes and tooling.

we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

Required Solution Engineer
An automated AI-based predictive analytics platform. It simplifies and accelerates the process of building and deploying machine learning models in various business use-cases, such as life-time value, Churn, demand forecast and more. We connect to the raw data and completely automates the data preparation, engineering and prepossessing phases, as well as the model training and evaluation lifecycle. It was acknowledged as one of Israels 50 most promising startups two years in a row
Company Highlights:
Series C company with over $117M raised to date. Tier-1 investors: Google Ventures (GV), Insight Partners, GGV, Dell Ventures, Mindset and S Capital.
50 employees
HQ in Tel Aviv with growing sales organization in the US
Customers across CPG, retail, healthcare, mobile apps, fintech, insurance, and consumer services. Marquee customers include Johnson & Johnson, and SciPlay
The Demand Forecasting team is at a pivotal, high-growth stage. This role is highly dynamic, requiring a blend of technical depth and exceptional communication to adapt our platform to real-world customer data and challenges. You will be a critical link between the core product and our clients business success.
Responsibilities:
Lead and support customer-facing Demand Forecasting use cases from discovery through deployment
Work hands-on with customer data to design, test, and validate forecasting solutions
Act as a trusted analytical and technical advisor to customers, deeply understanding their business context and datasets
Analyze and explain model outputs and complex analytical concepts in a clear, business-oriented way
Troubleshoot technical and data-related challenges and drive them to resolution
Collaborate closely with Data Science and Customer Success teams, providing structured feedback from customer use cases
Help customers achieve measurable business impact and adoption of our Demand Forecasting module.

We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in ourWorkforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

we are looking for a Implementation Specialist.
The Implementation Specialist is responsible for implementing our clients' business processes on platform. He/She will be responsible for interacting with clients daily and internal teams to ensure that clients have the solutions needed.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.
Once trained on the platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.
Responsibilities:
Accountable for end-to-end Implementation of clients' processes on the platform.
Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring)
Analyze and proactively drive forward solutions
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner
Understand platform and collaborate with Product and R&D team to identify and communicate technical services and solutions
You will wear many hats, work independently, as well as a team player within a growing team

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource.
Job Id: 23973
This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

As a Support Enablement and Escalations Engineer on the Cortex Platform team, you will be at the crossroads of Support and Engineering, driving decisions as a thought leader within Global Customer Services. You will work with new products early in their lifecycle, provide training, resolve complex customer issues, and improve product supportability for our industry-leading Cortex products. This role requires excellent cross-functional collaboration with developers, product management, and customers. We seek top-tier candidates from support or engineering backgrounds for our small, impactful global team.
Your Impact
Enable TAC teams by assisting with ad hoc Q&A and providing structured training throughout the year.
Own critical technical issues by identifying widespread problems, creating guidelines, and communicating updates to relevant teams.
Impact new product development by defining supportability and usability requirements during design and post-release enhancement phases.
Develop and deliver technical training materials for TAC, such as white papers and presentations, on new products.
Develop internal tools for the TAC team to improve visibility and streamline troubleshooting processes.
Analyze support cases, trends, and escalations to identify and address knowledge gaps, supportability issues, and tooling needs.
Proactively identify and execute on unplanned projects that improve customer experience, reduce costs, or bolster security.