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As a Training Specialist, you will:

Lead onboarding processes for new clients and support effective product usage across existing customers
Collaborate closely with Product and R&D teams to ensure training materials are aligned with ongoing technological developments
Design and develop training kits and educational content for intelligence-oriented technical solutions
Travel frequently to client sites worldwide (up to 30%), operating independently in the field, proactively solving problems and manage real-time challenges.

As an Engagement Manager, you will report to the Director of Engagement Management on the Professional Services team. Your main goals are to work with the sales team to position services value, introduce implementation best practices, and support closing the license sale while setting up the customer for success. Your performance will depend on your ability to operate in a pre-sales environment, excel in setting expectations with customers for a comprehensive and sound delivery plan. You must demonstrate prescriptive solution design and display project delivery credibility while presenting comprehensive implementation proposals for customers and prospects
RESPONSIBILITIES
During the course of a project, be the primary customer interface and perform project management activities that ensure adherence to our methodology.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and digital transformation leadership Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Work with our Sales team to develop Statements of Work, and then deliver the implementation against the contracted timelines and Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Have difficult conversations regarding project issues, risk management, budget, and timeline and formally capture and communicate outcomes of those meetings.
Manage customer escalations and coordinate cross-functional teams to resolve critical customer issues, owning the communication back to the customer.
Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. Assist with the planning, tracking, documentation and status updates for the project.
Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

As a Network Implementation Engineer, you will be the initial point of our efforts to execute deployment, maintenance, and operations of private data networks worldwide. You will work with Technical Program Managers, Network Engineers, Design and Infrastructure Engineers, Field Engineers within our company, as well as construction and telecommunications vendors and contractors, all to position your team and organization for success.
You will facilitate faster, better, and more efficient, positive outcomes for the business and our customers. Your objective will be to build the worlds most reliable, cost-effective and scalable network to support all of our current and future customers and users globally.our company's network provides services to millions of Internet users around the world. Our metros are on the edge of our network where our company connects to its users. The Network Team is responsible for operating that network reliably and at scale. Our team owns the full life-cycle of all space, power, and network assets in all of our companys data centers and metro points of presence globally. From the foundation, we are involved from site acquisition to construction and are accountable for what space and power is delivered. We're involved in every facet of network delivery from architecture and design to installation, configuration, activation, and commissioning.
Responsibilities
Deliver our company's network reliably and at scale, with a focus on workflow automation and efficiency.
Drive adaptable and scalable approaches, collaborating with cross-functional teams to optimize network deployment cycle time and operational costs through process improvements.
Own an area of responsibility, addressing issues, anticipating needs and escalating as necessary, while identifying automation opportunities to improve efficiency and prevent reoccurring failure modes.
Maintain accurate network data to drive operational excellence.