What will you do:
The support team provides expert Technical Support for Italian-based and worldwide clients and is responsible for:
* Installation, configuration, and fine-tuning our products remote and on-site.
* Working with customers to ensure full deployment and support.
* Create supporting documentation and knowledge base for customers.
* Providing formal remote and on-site training with on-the-job training to our customers.
* Providing Tier2 support including in-depth investigations and providing workarounds to various problems while meeting SLAs.
* Working closely with the SOC, R&D teams to ensure quick resolution.
* Understanding customer needs and helps to shape the company`s product.
About Us:
We are a technology-oriented company continuously looking for new ways to innovate the Cybersecurity world. Our main priority is to defend our customers from any harm in the vast digital ocean. But we are more than just a product, we are a family. We value each one of our members and their inputs. we are a place where your work will have a direct impact on the way we service our customers.
Requirements: * Thorough knowledge of Microsoft Windows operating system and server platforms with an emphasis on Windows Server.
* Good knowledge of Linux distribution and or Mac.
* Excellent communication skills and a passion for providing top-notch service. (written and verbal)
* Strong technical troubleshooting and problem-solving skills.
* Experience with Networking protocols & Networking tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc..).
* Excellent problem-solving.
* Team player.
* Multi-tasking.
* Ability to work under pressure
* Strong fluency in the English language (written and verbal) You may also have:
* Familiarity with the cybersecurity domain.
* Experience working with Active Directory Forests / Sites / Replication / Gpo etc.
* Experience working with SCCM, SIEM, and other assets management solutions.
* Experience with Databases, ELK & SQL queries
This position is open to all candidates.