לוח משרות דרושים Customer Success Manager

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.

This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.

Responsibilities:

- Represent the voice of the customers and be part of the product development roadmap.

- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.

- Be the point of contact for our customers on all media channels.

- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.

- Build onboarding and training processes, and data knowledge centers.

- Support a team of CS representatives (Students).

- Study & implement new tools.

Were looking for a Community Manager to lead efforts in strengthening user engagement, satisfaction, and loyalty across every customer touchpoint. This role blends direct customer engagement and relationship management, managing customer communications across multiple channels and touchpoints, and managing the Community engagement and activities.

As a Community Manager, you will serve as the main POC for users, regularly engaging and interacting with customers to ensure satisfaction, success and issue resolution; collaborating and handling escalations with different internal stakeholders (such as Business, Product, Marketing, etc).

In parallel, youll be responsible for managing our online host community, engaging with community members and leading community event productions end-to-end, building a positive, active, and informed space where customers can learn, share, and grow together. You will also explore, engage with and establish relationships with other host communities, including owners and members.

Responsibilities
Customer Relations

Serve as the main point of contact for Lite users, handling general product and commercial inquiries, resolving issues, and escalating to internal teams as needed.
Monitor customer health signals to identify risks and opportunities, proactively engaging with relevant users to prevent churn, and drive conversion and retention.
Engage with users to collect and analyze customer feedback, communicating insights to relevant cross-team stakeholders.
Support the execution and distribution of customer-facing campaigns around product releases, business initiatives, seasonal events and offers.
Community Management

Manage and moderate Host Community (CommunityFacebook group, and online events, community newsletters), engaging with community members by sharing content and updates, responding to posts and answering questions.
Plan and execute community events and workshops end-to-end, in collaboration with Marketing and Events teams
Engage key community members and power users, building relationships and partnering with Marketing on spotlights, testimonials, and other marketing content
Monitor online STR forums and engage with STR hosts as the face

We are seeking a Head of Customer Experience (CX) to lead and scale our global CX operations across three distinct product lines, spanning B2C and Hotels. This role will be responsible for driving operational excellence, customer satisfaction, and team performance.

The Head of CX role is a unique opportunity to grow a scalable, data-driven support organization built on self-service, automation and utilizing state-of-the-art technologies.

Our team is motivated, professional and striving for excellence, and our goal is to make the customer experience a competitive advantage in the hospitality industry, allowing to continue its growth and maintain its leadership position.

Responsibilities:

Overseeing and growing CX operations for 3 different products.
Managing and growing CX operations in multiple locations around the world
Building and maintaining service and support processes and tools
Introducing new channels of communication such as phone support and chat
Establishing processes and best practices for servicing and supporting new products and features as they are rolled out
Meeting KPIs for team performance while scaling the team
Maintaining a high quality of knowledge
Introducing self-service and troubleshooting capabilities for customers
Introducing automation and customer experience technologies and tools.
Recruiting and overseeing team leaders and key personnel
Manage and execute ongoing projects as requested by the CX Management.
Building and maintaining great working relationships with additional teams such as marketing, customer success, knowledge, product , tier3 and HR

We are an ever-evolving company, driven by our passion for video.
Weve grown from a small start-up to a thriving business, and have been a part of the biggest global ad agency for ten years.
Our main priority is maintaining our fun and determined environment and keeping our employees engaged in their work.
About the Position
As a Senior Publisher Success Manager, you will play a critical role in driving the growth and success of our key publishing partners. This role requires a strategic thinker with deep industry knowledge and strong relationship management skills to ensure publisher retention, revenue optimization, and long-term growth.
You will serve as the primary point of contact for top-tier publishers, leading efforts to execute strategic initiatives, maximize monetization performance, and collaborate cross-functionally to improve business outcomes. Additionally, you will help shape best practices, mentor junior team members, and contribute to the evolution of our publisher success strategies.
Key Responsibilities
Strategic Publisher Management Build, nurture, and expand relationships with publishers, ensuring long-term engagement, high client satisfaction, and revenue growth.
Performance Optimization & Data-Driven Insights Proactively analyze performance metrics, identify revenue opportunities, and deliver strategic recommendations to optimize yield and maximize revenue.
Ownership of Key Accounts Act as the direct point of contact for major publishing partners, providing top-tier service and ensuring seamless communication and issue resolution.
Market & Industry Expertise Stay ahead of industry trends, emerging technologies, and competitive landscapes to proactively provide strategic guidance to publishers.
Process Optimization & Best Practices Development Drive efficiency by refining internal workflows, contributing to playbooks, and mentoring junior team members to enhance team capabilities.
Cross-Team Collaboration Act as a key liaison between publishers and internal teams (Product, Engineering, Business Development) to ensure seamless integrations, technical support, and continuous optimization.

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. Youll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

Were looking for a builder. Someone with an owner's mentality whos eager to shape what customer success looks like. Someone who understands that start-ups grow fast, and wants to grow with us.

What Youll Do:
Own the Relationship
Be the go-to person for your customersdeeply understand their needs, priorities, and technical setup, and ensure theyre always protected.
Lead Onboarding and Integration
Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
Advise and Educate
Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
Be Technical, Not a Developer
You wont be writing production codebut youll need to be able to read it, test API calls, and debug integration issues with your customers. Think integrator level, not engineer.
Be Proactive
Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
Collaborate Cross-Functionally

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero. Step into the heart of GeoEdge, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness. Our cutting-edge technology swiftly eliminates bad ads in Real-Time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we! We are currently seeking an exceptional individual to join our team as a Business Development Associate. The primary responsibility of this position is to effectively convert cold leads into warm prospects by employing strategic engagement techniques. Other duties: initiating contact with prospects through various outreach methods, collaborating closely with Account Executives to coordinate and schedule meetings with qualified prospects, and continuously assessing and refining lead generation tactics. The ideal candidate will possess a professional and friendly demeanor coupled with enthusiasm, fostering robust relationships with potential clients, and facilitating the progression of opportunities within our sales pipeline. So, if you're ready to join a team that's as fun as it is fierce, then buckle up and prepare for the adventure of a lifetime. Apply now and let the fun begin! Responsibilities:
* Identifying business relevant sales opportunities via multiple channels this includes cold calling and lead generation strategies.
* Collaborate closely with our sales and marketing teams, to develop creative strategies for lead generation and conversion.
* Ninja-level research skills: You're a pro at digging up information and uncovering hidden gems.
* Consistently meet or exceed established quotas.
* Lead the charge into uncharted territory with new marketing initiatives! We're all about innovation and shaking things up, so put on your creative hat and let's make some magic happen.
* Be the shining star with your infectious motivation and boundless enthusiasm.

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker We’re searching for a dynamic Customer Onboarding and Implementation Manager to lead client onboarding and integration, ensuring a seamless and impactful experience. This role is perfect for someone who thrives at the intersection of technical expertise and client engagement, guiding businesses through smooth implementations while optimizing their success. You’ll be the go-to expert for integrating solutions, providing hands-on support, and driving long-term value for our clients. If you’re passionate about creating streamlined onboarding processes, solving complex integration challenges, and delivering exceptional client experiences, we want you on our team! Your Arena: Client engagement and solution design - Collaborate with clients to define requirements, design integrations, and drive business value. Act as the primary technical contact, ensuring alignment on design choices and overseeing implementation. Onboarding and project leadership Lead the end-to-end onboarding process, customizing workflows for each client. Maintain regular communication, schedule meetings, address challenges, and ensure a seamless transition from initiation to completion. Technical support and integration - Provide hands-on support across development and integration projects. Design, implement, and maintain scalable integration solutions that connect internal and external systems while ensuring adherence to best practices. Training and knowledge - Serve as a knowledgeable and trusted advisor for Chargeflow products, resources, and training options as needed to drive use case execution during the onboarding phase. Special projects and process improvement - Drive continuous improvement by leading special projects and refining onboarding and implementation processes.

Responsibilities:
Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
Monitor submission progress closely, updating and communicating statuses to customers on time.
Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

We are looking for Customer Success Specialist to join our team
Key Responsibilities
In this role, you will
The main responsibilities of a Customer Success Specialist include the following:
Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner.
Build long-term relationships with customers.
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
Accurately and thoroughly document information in the companys database about each contact following defined parameters.
Maintain comprehensive knowledge of company processes, procedures and product information/materials as well as basic knowledge in orthodontic/dental concepts.
Meet departmental standards for personal and team performance metrics.
Perform other duties assigned.
Fixed term position

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station
What you will be doing:
As a Customer Success Manager, you will be the main point of contact for our key customers, playing a critical role in building lasting partnerships. Your focus will be on nurturing relationships, addressing customer concerns, and finding solutions to meet their needs. You will work closely with internal teams and external partners to ensure our customers receive exceptional service.
Quality is central to your role. Youll maintain high standards by tracking customer satisfaction, monitoring agreements, and addressing potential issues before they arise. Your proactive approach to understanding customer behavior will ensure the delivery of consistent value, driving both long-term retention and business growth.
Who are you?
You are a customer-focused professional with a deep passion for delivering high-quality service and driving customer success. You take pride in building strong relationships, anticipating challenges, and proactively developing solutions to ensure a seamless and high-quality customer experience. With excellent communication skills, independent and proactive thinking, and a strong ability to solve problems, you collaborate effectively with diverse teams and manage your workload even under pressure. You possess strong people skills and a growth-oriented mindset, always seeking opportunities to exceed customer expectations while actively driving new opportunities and sales initiatives to fuel growth.
Key Roles and Responsibilities
Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the client experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.

Were looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Customer Success, TLV.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.

Were currently seeking a Business Development Intern for a 3 months internship, available from July 1st to September 30th 2025, to contribute to our roadmap and make our collective strategic plans a reality! With this being our 4th year of running our Tricentis Internship program, we confidently commit to you that you will learn the foundations of SaaS / Tech marketing and sales, have a lot of fun along the way, and youll get access and partnership to industry leaders to set you up for success.

What youll contribute and learn as a Business Development Intern:

Learn prospecting skills by working directly with business development representatives, and sales and marketing leaders
Shadow various team members to including listening in on discovery calls, demos, and negotiations with prospects
Learn several different technologies as you do research to determine which companies to target and the appropriate roles within those companies
Work on data enrichment projects for both customers and prospects

Were currently seeking a Business Development Intern for a 3 months internship, available from July 1st to September 30th 2025, to contribute to our roadmap and make our collective strategic plans a reality! With this being our 4th year of running our Tricentis Internship program, we confidently commit to you that you will learn the foundations of SaaS / Tech marketing and sales, have a lot of fun along the way, and youll get access and partnership to industry leaders to set you up for success.

What youll contribute and learn as a Business Development Intern:
Learn prospecting skills by working directly with business development representatives, and sales and marketing leaders
Shadow various team members to including listening in on discovery calls, demos, and negotiations with prospects
Learn several different technologies as you do research to determine which companies to target and the appropriate roles within those companies
Work on data enrichment projects for both customers and prospects