position: global clinical training manager
location: israel or remote, travel: C. 30%
reports to: vp marketing & salesops
about the company:we are a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. our portfolio includes the sapphire infusion platform with the drug library editor and sapphire connect, the avoset ambulatory infusion system, and insights data analytics. headquartered in israel, with entities in the us, uk & france, we support clinicians and patients through direct teams in these countries and through a network of around 30+ distribution partners worldwide.
role purpose
we are looking for an experienced and inspiring global clinical training manager to own how the world learns to use our infusion systems safely and confidently. you will set the global training strategy, create engaging learning content, run the company academy, equip our distributors to train to the same high standard, and make sure every training programme is compliant and audit-ready under eu mdr and iso 13485. it is a highly visible role at the heart of marketing, sales, quality and clinical teams, with real scope to shape the function.
key responsibilities
training strategy & content
define and deliver the global clinical training strategy and curriculum for all user groups: nurses, pharmacists, biomedical engineers, hospital trainers, home patients and carers.
design and produce engaging blended learning - e-learning modules, videos, quick guides and presentations - using digital ai tools and powerpoint, for sapphire, drug library editor/sapphire connect, avoset/avosetgo and insights.
build pre- and post-training assessments into programmes, using knowledge checks and observed skills demonstrations that match the learning objectives.
keep training aligned with product launches, software releases and labelling changes, working closely with product and clinical affairs.
lms & tools
own and grow the company academy lms: course structure, user access, assignments, completions and reporting.
evaluate and introduce new learning technologies and tools that improve reach and efficiency.
regulatory & qms compliance
own training matrices, training records and attendance documentation, and take training materials through controlled review and approval in the salesforce -based eqms - including part-number requests and traceability.
act as subject-matter expert for training during notified-body (tv sd), eu mdr and iso 13485 audits; draft responses to findings and drive corrective actions.
maintain the customer training procedure and global training tracker, keeping records complete and inspection-ready.
distributor & customer training
run train-the-trainer programmes for our distribution partners, qualify distributor instructors and make sure partners keep compliant training records.
oversee clinical training for customers in direct markets.
coordinate with regional clinical educators to keep a consistent global standard.
metrics, budget & vendors
define and report training kpis - coverage, completion and record compliance - and use them to drive continuous improvement.
own the training budget and contribute to the annual operating plan (aop), tracking spend against plan.
manage translation and localisation vendors and creative partners, ensuring quality, timelines and review.
success measures - first 6-12 months
smooth handover in place: all open training projects, matrices and eqms approvals owned and on track.
training records audit-ready, with no major training-related findings at the next notified-body or iso 13485 audit.
distributor training refreshed: active partners trained or re-qualified, and training records collected and logged.
priority e-learning and quick guides (including avoset and drug library editor content) released on the academy, with key translati המשרה מיועדת לנשים ולגברים כאחד.