As a member of the Feedvisor support team, your goal will be to provide fast and friendly world-class support to our existing and prospective clients. We are looking for a customer-oriented person with superior communication skills and a proven technical background.Feedvisor’s support team plays a key role in the organization, gate-keeping quality and customer satisfaction. Responsibilities:
* Working days: Sun– Friday ( 21:00- 4:00 AM)- Minimum three shifts per week
* Maintain ownership of support requests until resolved; collaborate with other teams as needed and establish customer expectations.
* Provide in-depth problem analysis and resolutions for a remote customer base.
* Ensure support requests are handled in a timely manner and escalated if necessary.
* Become a subject matter expert in Feedvisor’s SaaS solutions. Requirements:
* Provide accurate and timely feedback for the purposes of measuring, tracking, and driving continuous service-level and product improvements.
* You should be a current student in the technology sector (computer science, information systems, or a related subject).
* Any experience with customer support or service in software companies is a plus.
* SQL knowledge is a plus.
* Strong analytical, troubleshooting capabilities and problem solving skills; strong attention to detail
* Self-motivated; work effectively under high pressure in a business-critical environment
* Good process orientation
* Excellent multitasking skills and the ability to prioritize tasks
* Superior communications skills
* Team player
* Ability to see beyond regular ticket resolutions and provide both process and product insights
Requirements:
None