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Required a Remote Freelance Account Helpdesk Agent.
Contract Type: Freelance.
Do you want a home-based role with flexibility that works around you? Make it yours.
We are looking for self-motivated and customer-focused professionals to join our Global Account Helpdesk team and support our millions of customers around the world on a freelance basis with flexible hours and based from home.
This is an opportunity to work with a market-leading International company on a self-employed freelance basis, in a way that fits around you and your life.
You will work from home so if you want to earn a good income but your personal circumstances or lifestyle prevent you from committing to a 9 to 5 this may be the opportunity you have been looking for.
Role purpose:
We are committed to providing a first-class service to our millions of customers who use our flexible workspace services.
You will help to resolve customer queries, delivering exceptional service, every time.
The specific responsibilities are:
Handling customer service queries via telephone and email.
Resolve account, billing and payment queries.
Update Customers on the progress of their query when first-contact resolution is not possible.
Liaise with other departments, where needed, to provide a speedy and quality resolution to our Customers.
Manage Customer complaints and queries in our system.
Ensure we meet our agreed customer service targets.
The opportunity:
We operate teams of International Account Helpdesk Agents from a number of service centres around the world to provide support services to our customers.
As a self-employed freelance Agent you will help the Global Account Helpdesk team to deliver great service to our customer.