Were looking for a mature, responsible, and independent team member someone whos proactive, driven by purpose, and doesnt wait for instructions but takes initiative to improve and move things forward.
Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment.
Role Overview:
Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.
Responsibilities:
Manage a dedicated team in day-to-day management and leadership
Define clear operational goals and KPIs for the team
Continuously monitor and drive performance improvements
Establish and enforce professional standards, provide hands-on training and guidance
Own all aspects of data operations (local & offshore)
Ensure process consistency and standardization across the board
Drive continuous improvement in workflows and reduce operational errors
Design and maintain fast, clear, and efficient data flows
Customer Onboarding Ownership:
Plan and lead a value-driven, efficient onboarding process
Define what, when, and how data is integrated for each new customer
Ensure onboarding foundations support future account expansion
Measure, improve, and align with business goals
Data & Performance Analytics:
Monitor performance trends across teams and processes
Own the teams delivery against business and operational KPIs (quality, accuracy, speed)
Drive cost reduction, operational effectiveness, and customer value
Success Metrics:
Error rate and data accuracy
SLA / turnaround time per customer or file
Quality and consistency of onboarding process
Performance of the offshore team in the Philippines
Continuous quarterly performance improvement
Requirements: 3+ years of experience in the Freight Forwarding industry (Sales, Operations, Pricing, Customer Service, etc.)
Strong Excel skills and analytical abilities
Proven experience in building and optimizing operational processes
Prior management experience preferably with remote/international teams
Highly independent, proactive, and results-oriented
Strong interpersonal and leadership skills
High level of English (written and verbal)
Experience with KPI tracking and dashboard reporting a plus
Experience in B2B customer communication a plus
Experience leading operational change and implementing scalable methodologies a plus
This position is open to all candidates.