We are looking for a hands-on, strategic Business Application Manager with a proactive, ownership-driven mindset. Someone who takes initiative, thinks beyond the immediate task, and translates data into real business impact.
This role requires a unique mix of systems expertise, project management, and analytical skills. Youll not only implement and optimize our platforms but also analyze ROI, create data-driven case studies, and help leadership make informed decisions.
Reporting to the VP of Customer Success, youll work cross-functionally with Sales, Marketing, Finance, Procurement, and Operations to ensure the company has the right tools, workflows, and insights to scale effectively.
This is part project manager, part systems owner, and part business analyst. Youll lead end-to-end implementations, integrate platforms like Salesforce, Intercom, Quicksight, create dashboards and reports, and drive process optimization across the business.
Requirements: 5-7 years of experience in Business Systems, Revenue Operations, or Business Applications roles (startup or scale-up experience preferred).
Strong analytical skills with the ability to analyze ROI, create case studies, and translate data into actionable insights.
Proven track record managing end-to-end systems implementations and cross-functional projects.
Strong, hands-on experience with Salesforce, HubSpot, Intercom, Zendesk, and BI tools (Quicksight/Tableau).
Experience with integration tools and understanding of APIs.
Familiarity with AI technologies and their application in business processes (advantage).
SQL knowledge or basic technical ability to query/validate data (advantage).
Excellent project management skills: able to juggle multiple projects and stakeholders with clear communication.
Strong interpersonal and leadership skills; able to influence across teams.
Comfortable working independently in a fast-paced, resource-constrained startup environment.
Proactive, self-starter with an ownership-driven mindset.
This position is open to all candidates.