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The global market leader in wireless communication systems for motorcycle and outdoor helmets, is looking for an experienced and talented Order Management Specialist to join our operations department. This position plays a key role in our global operations, managing the end-to-end order fulfillment process and ensuring excellent customer service. The role works closely with customers, warehouses, EMS partners, logistics providers, and internal stakeholders to ensure seamless order execution, inventory availability, and on-time delivery.
Roles and Responsibilities: Order Management & Customer Fulfillment
* Manage the complete order lifecycle from order receipt through delivery.
* Review and validate customer orders to ensure accuracy and compliance with company processes.
* Monitor open orders, backorders, and shipment status while proactively communicating updates to relevant stakeholders.
* Support customer inquiries and resolve order fulfillment and delivery-related issues.
* Ensure high levels of customer satisfaction through timely execution and effective issue resolution. Warehouse & Logistics Coordination
* Serve as the main operational interface with global warehouses to ensure efficient order fulfillment and inventory flow.
* Monitor delivery performance and drive resolution of logistics and shipping-related issues.
* Manage and monitor special operational activities and shipments. EMS & Supply Management
* Manage daily operational activities with EMS (Electronic Manufacturing Services) partners.
* Monitor supply availability and material readiness to support customer demand.
* Collaborate closely with Planning, Purchasing, and EMS vendors to mitigate shortages and supply constraints.
* Support inventory allocation and availability decisions during supply challenges. Systems & data Management
* Manage interfaces between order platforms and ERP systems (Priority).
* Ensure accurate order, inventory, and shipment data across company systems.
* Support process improvements, automation initiatives, and data integrity activities.

DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are seeking an Operation Specialist. In this position you will be responsible for the overall management and operation of all site services, ensuring a safe, efficient, and high-quality working environment for company employees. The role includes managing service providers and contractors, monitoring service quality, and delivering ongoing operational support across the organization. Key Responsibilities
* Oversee all site services, including catering, cleaning, transportation, and landscaping.
* Manage contractors and service providers, ensuring compliance with service level agreements (SLAs), performance targets, and quality standards.
* Coordinate day-to-day activities with vendors, resolve operational issues, and ensure continuous service delivery.
* Conduct regular site inspections to maintain high service standards and ensure compliance with company requirements.
* Plan, coordinate, and monitor operational activities across the site.
* Manage budgets within the areas of responsibility and monitor related expenses.
* Collaborate with internal stakeholders and provide high-quality service to employees.
* Lead continuous improvement initiatives to enhance service quality and operational efficiency.
* Ensure compliance with company safety, quality, and operational procedures.